Help Desk Computer Operator

Charles Clark Jr.

**** ******* *** ********, ** *0785

Phone: 443-***-**** E-mail: ***********@*****.***

TECHNICAL SKILLS

Microsoft Server 2003/2000

Microsoft Office 2007/2003

Microsoft Windows 7/Vista/XP

Microsoft Exchange Server

Safari (MAC computers)

Diagnosing and Troubleshooting

Network Setup and Deployment

Virus and Spyware Removal

Firewalls

Printer Service and Repair

Software Installation

Ghosting

Encryption

Memory Upgrades

Data Transfer

Data Backup

Hard Drive Data Recovery

Microsoft Outlook

Virtualization Technologies

Slipstreaming

Help Desk

Windows Automated Install Kit

Antivirus Deployment

Decryption

Laptops System Installations

Domain Deployment

EDUCATION

Northwestern Senior High School Hyattsville, MD Class of 1978

TESST College of Technology Graduation 5/14/2013

Computer Support Technician; 3.41GPA Baltimore, MD

EXPERIENCE:

WRNMMC/Strategic Resources Inc. 10/17-Present

System Operator Washington DC

Handle Tier 1 help desk escalations through tickets or phone

Follow up on outstanding requests and ensure timely resolution

Create accounts and configure hardware as part of on-boarding process

Support audio and video equipment in conference rooms

Manage and monitor internal assets to ensure accurate inventory records

Hewlett- Packard 01/2014-11/2015

Bus Operations Associate II Houston, Texas

On the job duties (Assembly\Test\Pack) as defined by the shift Supervisor)

Responsible for the execution of Server Production through the manufacturing processes including new product introduction.

Quadrangle Development Company 04/2001-12/2011 Computer Operator Washington, DC

Answered telephone calls, and assisted tenants encountering problems.

Entered the resident’s information into the computer to help the building engineers.

Monitored the computer system for equipment failure or errors in performance.

Using Siemens, Trane, Johnson Controls & other computer systems, assists building engineers in their mission of providing tenant comfort, safety, maintaining equipment & reducing unnecessary electrical cost.

“Employee of the Year” 2003

Aetna U.S. Healthcare 4/1997 – 11/2000

Operations Specialist Greenbelt, MD

Performed modified backup of the system after each check update has been archived.

Responsible for the spooler backup of all files on a nightly basis.

Monitored and controlled the job queue each night.

General Accounting Office 2/1989 – 10/1993

Warehouse Work Leader Washington, DC

Designed and implemented warehouse database structures.

Coordinated and scheduled the employees who received and delivered furniture, mail equipment and supplies in the main building and satellite offices.

Uniformed Services, University of the Health Sciences 03/1987-02/1989

Supply Clerk/Warehouse Worker Bethesda, MD

Processed and received incoming replenishment and new supplies.

Packed and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.

United States Air Force 8/1979 – 7/1983

Scientific Measurements Technician Baltimore, MD

At various duty stations throughout the world, operated and monitored complex seismic electronic data processing and recording equipment which included the Texas Instruments 980 Computer and peripheral equipment

Assembles seismic data & assisted in preparation of scientific reports.

Operated interactive graphic display terminal for analyzing selected waveforms of hydro acoustic data.

Operates & calibrates special computer-based electronic hydro acoustic equipment.

Correlated periodic operating routines, and identified equipment malfunctions.

Contact this candidate