Spurti Preetham Gurram

Phone: 201-***-****

Email: ac5dss@r.postjobfree.com

Skype: spurtipreetham

HIGHLIGHTS

- Extensive experience working with the top MDM solutions in the market: Soti, Airwatch, MobileIron

(Expert level), Good, JAMF Casper suite, Lightspeed MDM, Heat MDM, etc.

- Expert knowledge of multiple OS Platforms all Windows versions, Linux, Cent OS, Mac OS, iOS, Chrome OS, Android and Windows Phone/Mobile.

EXPERIENCE

Software Systems Architect-MDM(Contractor): January 2018 - Present Apple Inc. - Sunnyvale, CA

Key responsibilities:

- Creating and testing MDM policies for deployment in corporate and retail environment using JAMF supporting 60,000 devices at Apple

- Create and maintain detailed documentation of technical environments, including all elements of infrastructure

- Lead in architecting and defining new MDM infrastructure for Apple Wellness EXPERIENCE

Solutions Architect: March 2017 – January 2018

Propelics - San Jose, CA

Key responsibilities:

- Participate in, and execute the delivery of mobile strategy and app development engagements for client organizations like (Pioneer Natural Resources, BayHealth, Cintas, Medtronic, Lawson Products)

- Identifying and gather requirements from the clients and translating them to a Functional Design Document

- Conduct ideation sessions, POC demos and perform Executive readouts

- Define app requirements and set quality guidelines and provide support for developed applications

- Publish blog posts both internally and externally

- Create podcasts on latest technology trends like IoT, AR, VR in both enterprise and consumer space

- Evaluate and Recommend Mobile Backend as a service (MBass) between Kinvey and Microsoft Azure Achievements at Propelics

- Successfully lead and launched two enterprise applications to Google Play and Apple App Store EXPERIENCE

MDM Analyst(Contractor): April-2015 – Feb 2017

Apple Inc. - Cupertino, CA

Key responsibilities:

- Architect, design and prioritise the features of Mobile Device Management solution for iOS devices.

- Work closely with executive teams, Design team, Developers and external school admins to better understand and position Apple in education market

- Present all the findings to Executive team

- Demonstrate and Educate the pre-sales team with features from all the available MDM vendors

- Worked on Apple School Manager

- Worked with the Sales Engineers to prioritize the MDM features list

- Identified the MDM features which are most important for the K12 schools

- Spoke to external System Administrators to identify the problems with the current MDM solutions with regards to the identified features

- Brainstormed ideas on suggested implementation for the MDM features

- Researched the top MDM solutions available in the market

- Feature evaluated 50+ MDM solutions

- Set up a LAB environment to demonstrate end to end implementation of ASM integration with Profile Manager and other MDM solutions like (JAMF, Mosyle, Lightspeed MDM)

- Working on Setting up MDM solution for the Apple Maps team to be a real world example to better understand the use of MDM in real world

- Develop and support Apple’s internal MDM solution “Switchboard” Achievements at Apple

- Successfully lead and launched Apple School Manager and Classroom app for iPads EXPERIENCE

Sr System Analyst: Sept-2012 – March-2015

MobileIron - Hyderabad, India

Key responsibilities:

- Provide professional services like deploying Mobileiron solution at customers location, Including setting up the infrastructure

- Expert level of knowledge in setting up Active Directory, LDAP, Load Balancers, Virtual machines

- Worked closely in development of Windows Phone/Windows MDM implementation in Mobileiron Solution

- Expert level knowledge on iOS support in enterprise

- Specialise in Samsung Knox and gave a demo of Mobileiron implementation of Knox in Samsung Campus, California

- Deployed Android for Work successfully.

- Worked with Premium customers for Mobileiron such as Merck, Morgan Stanley, World bank, Facebook. Worked 24x7 to ensure no disruption to the mail and other services

- Worked with customers from Europe region, North America, Australia and Japan

- Use Splunk tool for the logs for our cloud offerings and help integrate Splunk into our on premise solution as well

- Windows/Windows Phone SME at Mobileiron

- Mobile Application Management. SME for App Wrapping. Securing the App contents

- Ability to architect and design right solutions starting with broadly defined problems

- Provide technical mentorship/leadership to other engineers

- Interact with cross-functional groups including product manager, customer support and sales to develop new functionality and support existing customers

- Work closely with development, product management, QA and operations

- Handle Escalations effectively and assist customers in driving the resolution Achievements at Mobileiron

- Rated as exceptional performer continuously for 4 Quarters

- December 2012 – Project Recognition Award for “Exceptional Work on Project Stamford”, at MobileIron

- Top performer in terms of Customer satisfaction and Highest Productivity in Global Support team

- Awarded best employee twice for the last 2 consecutive year

- Having the best Customer Satisfaction score across the global team EXPERIENCE

Listing Creation Specialist Jan-2011 – July-2012

Amazon

Key responsibilities:

- Create bulk upload feeds to assist the sellers upload all their inventory products on to their account so they can list their products on the most popular Amazon catalogue

- Worked on Detail Page Clean-up Project, Checking the seller’s offerings and checking if all the necessary information is provided or missing and would contact the seller to provide the missing information and update the same onto the Amazon catalogue to maintain quality across the marketplace

- Help start Seller Re-integration Project where we contact the sellers directly who have problems in creating a bulk upload feed and assist them in creating a feed maintaining the quality and also assist in uploading the products without any error’s and also educating the sellers so they can do it next time EXPERIENCE

Sr Technical Support Associate May 2009- December 2010 Dell Services

Key responsibilities:

- Mentored and educate internal customers seeking technical expertise on network, hardware and software products

- Utilised critical thinking skills to investigate and identify the root cause of customer issues with a high case resolution percentage

- Completed customer email migration from Lotus Notes to Microsoft Outlook

- Referred complex problems to appropriate resolution groups when needed via ticketing system

- Escalated critical requests or problems to supervisors, including any that was close to breaching the SLA

- Actively manage the organization’s Active Directory and Exchange server Education:

- B.Tech (Electronics and Communications Engineering) from Jawaharlal Nehru Technological University (JNTU), Hyderabad, India

Skill Set:

Operating Systems : Windows/Mac OS/CentOS/iOS/Android Skills : Java, Jira, Salesforce, Zendesk, Atlas, Agile, SQL, MDM, Bash Scripting, LDAP, Active Directory, Exchange, Excellent knowledge on Microsoft Office products, Mobile Device Management, Mobile Application Management, Mobile Content Management

Core Strengths:

- The ability to tackle a problem by using a logical, systematic, sequential approach

- The ability to find effective solutions by taking a holistic, abstract, or theoretical perspective

- The ability to analyse the organization’s competitive position by considering market and industry trends, existing and potential customers (internal and external), and strengths and weaknesses as compared to competitors

- The ability to demonstrate depth of knowledge and skill in a technical

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