VIVEK VERMA

ac5dr9@r.postjobfree.com Cell: +91-965*******

Professional Summary:

Working in IBM India from July-2015 till date as Technical Service Delivery Manager on IBM Cloud Private Infrastructure i.e LINUX, VMware- ESXi, Data Centre project & operations along with Value-added Product support.

Worked in HCL Technologies from May-2011 to July-2015 as Technical Lead on Servers & VAS Product deployment and Integration.

Worked in IBM India from Dec-2009 to May-2011 as IT Specialist on Datacentre, VAS/Telecom product Implementation, and Integration.

Worked With One97 Communication Pvt Ltd from April-2009 till Dec-2010 as an Associate Support Engineer.

Worked in Cadtech Pvt Ltd for Ericsson India Pvt Ltd from May-2008 to April -2009 as a GNOC VAS Engineer on Sun Solaris server.

Worked in RT Outsourcing Services Ltd, Delhi for IBM- Global Services, India from June 2007- May 2008 as Engineer L1 on Lotus Notes Client, Olm, Ecrm, Citrix based application.

Total Professional Experience: 11 Years

Current Employer -IBM India Pvt Ltd

Project Title 1 # - SDP(Charging/Messaging/SMS Gateway, & VAS SDP-Promotional platform)

Client Name - Airtel Africa

Roles &Responsibilities

Managing the technical team of 30+ engineers that includes L1/L2/L3, SME's and Team Leads.

Working on complex problems reported by end users, Optimizing the performance of the server.

Deploying infrastructure i.e hardware, software, application products and maintaining them.

Vendor management of different product of my portfolio.

Managing implementation of medium to complex product upgrades and/or medium to complex security compliance patch, backup and recovery operations.

Work towards optimization of repeatable tasks and steps across multiple accounts within a pod. This may require creating documentation or scripts that can be used to solve the same problem in the future.

Support problem and change tickets for client support operations for work involving problem determination and implementation of changes to hardware, software, applications or network systems. These tasks consist of the most complex and nonstandard work and require independent thought and problem solving to resolve.

The scope of Work:

Integration and deployment of charging gateway and messaging gateway/SMS gateway with the content provider.

Receive and manage customer complaints and escalate to appropriate personnel ensuring successful and timely resolution.

Executing Security compliance activities.

Handling Audit and control activities of VAS applications.

Capacity planning of Application Subsystems.

Performance analysis and tuning of application.

Providing support for VAS Application.

Manage the communication of new or recurring problems to product management, product development, customer-facing Managers and customers.

Handling critical system down issues.

Discussion with customer and Product Architect on new features and functionality.

Ensuring the smooth operations of Messaging, Charging & Promotional app.

Handling content provider integrations.

Installing Fix patches on Gateway to ensure better service delivery.

Installation /up-gradation of Gateway Application.

Resolution of Content provider complaints and root cause analysis.

Handling customer complaints forward by the CSD /Technical team.

Participate in technical issues involving external teams and customer.

Vendor coordination and support management.

Previous Employer -HCL Technologies Pvt ltd

Project Title 1 # -Unified Infrastructure Management (NIMSOFT) Probe

Project Location -Noida

Client Name -CA Technologies

Description:

CA Unified Infrastructure Management is a scalable IT monitoring solution that provides 360-degree visibility into systems and infrastructure performance. It creates a single, unified architecture for both traditional and cloud environments, enabling you to proactively monitor performance and availability and to ensure that your customers are up and running.

The scope of Work:

Managing a team of 6 support engineers.

Receive and manage customer complaints and escalate to appropriate personnel ensuring successful and timely resolution

Manage the communication of new or recurring problems to product management, product development, customer-facing Managers and customers.

Providing Demo to end customer on various UIM Application via Webex.

Providing support for executing POC.

Providing Tier -3 Backline support to end customer across the globe which includes providing the solution on the issue reported by the customer which are not resolved by level- 1 and level -2 teams, re-simulation of an issue in Lab, Troubleshooting etc.

Deploying CA Unified Infrastructure Management which includes installation of NMS, SLM and UIM Products.

Providing RCA on Hotfix issues reported by a customer.

Providing inputs to Internal QA Team for including test cases based on customer reported an issue which is missed by QA during Quality assurance of Application.

Discussion with Product Manager and Product Architect on new features and functionality.

Coordinate with Customer Support Managers to ensure optimal allocation of resources across overall caseload demand.

Coordination with a different team located at Fort Collins.

Simulating issue on multiple platforms like Linux, UNIX, and Windows etc. based on customer environment.

Delivered onsite (USA) and offshore training for various products of CA Technologies.

Project Title 2 # -FET Taiwan Telepath

Project Location -Taipei Taiwan (Onsite)

Client Name -Far-Eastone Telecom Taiwan

Description:

Acision working with FET on the project of iSMSC Phase 1.5 since mid of 2010 where Acision had completed the SMSC13 expansion of TP2900 Linux and upgraded successfully SMSC 11 from TP2800 to TP2900.Now FET wants a new telepath SMSC for catering more traffic. This project is actually an installation of new SMSC with the latest Telepath SMSC application version i.e I05.

The scope of Work:

Preparing site preparation plan, Customer questioner, and IP Plan.

Platform installation i.e Next Gen Platform (a Customized version of Redhat) including HotFixes.

Installation of Telepath SMSC including the latest Service Pack and Hotfixes.

Integration of Telepath SMSC with Core Network element over Sigtran and ESME for SMPP traffic.

Making system ready for RFA

Customization & performing CATP along with the customer.

Making the new system go live and providing stability period support to the customer.

Project Title 3 # -Indian Army Telepath

Project Location -Rajouri District, Jammu and Kashmir, India (Onsite)

Client Name -Acision India

Description:

Indian Army has a telepath 2750 SMSC installed in their premises, the same has ended its life term in terms of support and it needs to be replaced with new hardware and the latest version of Telepath SMSC.

Migration of old configuration and application to new hardware from v2750 to latest version.

The scope of Work:

Creation of Site preparation plan, Customer Questioner and IP Plan along with the customer.

Hardware installation onsite along with HP Engineer and make the system power on.

Platform installation i.e Next Gen Platform (a Customized version of Redhat) including HotFixes.

Installing Telepath software/applications including Hotfixes.

Migration of old configuration and application to new hardware from 2750 to latest version.

Migration of old database messages from 2750 to latest version.

Integration of Telepath SMSC with Core Network element over Sigtran

Making system for RFA

Customization & performing CATP along with the customer.

Making the new system go live and providing support.

Project Title 4# -Message Controller and AAG, Airtel Zain, Africa

Client Name -Acision Europe

Project work Location - Malawi Africa(Onsite)

Description:

Zain Airtel Africa accepted the proposal of Acision Message Controller as front-end to the current telepath SMSC v2900 and STP’s of Zain Airtel Africa with the deployment of AAG server all SMPP account will be managed efficiently. Implementation of Acision Message Controller Zain Airtel will have the benefits like MO routing, Rule-Based Decision Logic, control, CDR Logging in either XML or CSV format and SNMP Alarming.

Previous Employer -IBM India Pvt Ltd.

Project Title # -SDP Message Gateway (IBM-Bharti Project)

Project Location -Bharti-Airtel Data Center, Noida

Client Name -Bharti-Airtel

Description:

Service Delivery Platform (SDP) is an effort to centralize Value Added Services (VAS) such as Messaging, Content Browsing/Purchase, Billing, and subscriber’s repository etc.Message gateway is a bridge between Bharti Network SMSCs and Third Party Content Providers or internal Bharti and IBM Applications. Towards SMSC, We have connectivity over SMPP protocol and towards applications we have both HTTP and SMPP connection options.

IBM is delivering Messaging Services in Bharti network this includes PAN India P2A and A2P Messaging traffic. All kind of messages such as Promotional, Subscription, MO/MT are routed to SDP’s Messaging Gateway or Message Broker

The scope of Work:

•Ensuring the smooth operations of VAS SMSC gateway.

•Complex patches/configuration.

•New integrations at Gateway

•Installing Fix patches on Gateway to ensure better service delivery.

•Installation/up-gradation of Gateway Application.

•Configuration of Shortcode/LA at Gateway end.

•Configuration of charging/Non Charging shortcode at SMSC Gateway for A2p and P2A Traffic.

•Providing Support for SMS Blaster Application.

•Resolution of Content provider complaints and root cause analysis.

•Handling customer complaints forward by the CSD /Technical team.

•Participate in technical issues involving external teams and customer.

•Vendor coordination and support management.

•Application performance issue

•Application errors

•Problem tickets/RCA

•Security compliance activities

•Performance analysis and tuning

•Audit and control activities

•Project support related activities

•Capacity expansions

•Meeting with customers/stakeholders

Previous Employer -One97 Communication Pvt LTD.

Project Title # -Oorja

Project Location -One97 Communications, Noida

Client Name -Idea, Airtel

The scope of Work, Roles & Responsibilities

Handling Tier-2 support for Oorja

Acts as level-1 escalation for Customer

Meets customer SLAs (Maximum uptime)

Revenue assurance (RAD) testing of the product

Facilitating internal applications / Network Management System / DB testing

Operations & Maintenance

Fault Management

Capacity Management

Application Business Logic

Service Deployment

In-house testing support

Configuration Management

Previous Employer - Cad Tech Consultants Pvt Ltd, Delhi Working in

Ericsson India Pvt. Ltd

Project Title 1# - VAS-Bharti

Project Location - Ericsson, Gurgaon.

Client Name -Bharti- Airtel

Roles &Responsibilities

Ensuring the smooth operations of all VAS nodes like GPRS (SGSN/GGSN), SMSC, ADC, PRBT etc.

Configuration of Gb links between SGSN and BSC and APN uploading.

Configuration of the shortcode.

Configuration of APNs on the demand of TSG.

Resolution of faults in VAS nodes servers with the help of Unix/Solaris Commands.

Resolution of subscriber complaints and root cause analysis.

Server Administration

Ensuring the required uptime and service levels for VAS nodes/services by effective O&M for the nodes.

Coordination with internal customers for the smooth operation of VAS nodes.

To ensure process compliance for VAS project.

Business Configuration and planned work on VAS.

Providing Technical support to regional teams for O&M support whenever required.

Customer complaints handling forwarded by Local teams

Trouble-shooting of nodes (MIPs, IVRs. WW servers) based on alarms received on HP OVO.

Configuring and updating IVR contents regularly for all the regions based on the content changes.

Sending trouble ticket to node owner for any deviation in node using tool ER (Ericsson Resolution).

Generating various reports related to Network Traffic for better performance such as Daily Download Report, Daily IVR usage, Network Outage, Revenue Report etc. and send it to the customer on daily basis.

AREAS OF EXPERTISE

Telecom Networking

Maintaining traffic status on all nodes and shifting traffic among nodes in case of any malfunctioning.

Conducting daily health check of all the nodes.

Routing management which includes route creation, signaling definitions, traffic initiation, traffic routing & network optimization.

Timely executing and delegating network parameter change requests raised by different departments.

Ensuring traffic management, network planning & functioning/ maintenance of communications links.

Technical Support/Troubleshooting

Addressing performance bottlenecks and ensuring maximum network uptime.

Troubleshooting network problems and conflicts.

Suggesting improvements in the operations and processes to make the system foolproof.

Taking logs from the aggregators required by the vendors for troubleshooting purpose.

Coordinating with vendor & operator i.e. customer and handling bulk customer complaints within defined SLA.

Operations & Maintenance

Conducting Network Performance Analysis, Routing and performing network fault troubleshooting and acceptance tests to ensure the performance of various equipment.

Proactively identify areas of obstruction/defects and conducting service and repair to rectify the equipment's through the application of troubleshooting tools.

Ensuring completion of installation activities within the time & cost parameters and effective resource utilization to maximize the output.

PROFESSIONAL QUALIFICATIONS

Bachelor of Technology from Priyadarshini College of computer sciences, Greater Noida, Uttar Pradesh Jul’03- Jun’07

Specialization: Computer Science and Engineering.

Certified Professional Trainings

IBM certified Agile Explorer and attended Agile Kanban workshop.

ITIL certified.

Certified IBM Cloud Private – Foundation Technology.

Certified IBM Cloud Private – Infrastructure and Architecture.

IBM certified Big Data Foundation and Data Science Foundation Level-1

Cisco Certified Network associate.

GSM System Survey from Ericsson India Private Limited.

Security Sally from Ericsson India Private Limited.

Sun Solaris level-1Training from Ericsson India Private Limited

Technical Skills:

Domain Skills - Cloud,SAAS,IAAS, PAAS, GSM, SMSC Messaging Gateway/SMS Gateway, Charging Gateway GPRS(GSN), SMSC, SS7,Sigtran TCP/IP, Lotus Domino, SGSN,GGSN,SASN NODE, PRBT, SNMP,SMPP Basic MYSQL.HTTP

Operating System - DOS, Windows, UNIX, Solaris, Aix

Extracurricular activities and Interests:

Music

Playing Badminton

Certificate in UNO test, N.T.S.E (Maths & Science)

Organized many successful Cultural Fest both at school and College level.

An active member of college Website Development Team

Inter School Champion in Badminton at School Level

Award and Recognition

Awarded Be Essential Award for demonstrating IBM Values.

Awarded Managers Choice award in IBM for executing a critical project.

Awarded HCL Livewire award for successful execution of a critical SMSC deployment Project for Indian Army at Rajouri Border, Jammu.

Awarded Twice by CA Technology as Star of the Month award for successfully executing the task and providing Tier-3 Support.

Awarded Silver Medal in Math’s N.T.S.E Exam.

PERSONAL PARTICULARS

Father’s Name - Mr. B.L.Verma

Date of Birth - 14 June 1985

Marital Status - Married

Permanent address:

E-402, Arihant Arden

Sector-1, Bisrakh, Greater Noida West U.P 201306

Mob :+91-965******* ; E-mail: ac5dr9@r.postjobfree.com

(VIVEK VERMA)

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