Customer Service Representative

Summary

Experience

NIGERIA SMALLS

*** ********* ******, ******, *.J 07112 H: 973-***-**** ***************@*****.*** Consistently recognized for leadership and high customer service levels impacting project success. I am highly motivated, work independently, and driven professional. Seeking a company I can exceed in my position, and also contribute my skills. Customer Service Representative Oct 2017 to Current TheRealReal - Secaucus, NJ

Interact, identify and prioritize customer emails and phone calls in a timely and professional manner

Resolve issues in a professional manner and diffuse any situations that may arise. Work closely with various internal departments and contacts to resolve issues. Ensure service information is accessible to other representative Research and answer questions regarding customers orders; or items featured on the website.

Handle all zendesk inquiries

Customer Service Representative(temp) May 2017 to Oct 2017 Dia&Co - New York, NY

Addressed 60 zen desk inquiries per day, converting 10 into renewal customers. Addressed customer service inquiries in a timely and accurate fashion. Met personal/team sales targets and call handling quotas Provided accurate and appropriate information in response to customer inquiries. Collected customer feedback and made process changes to exceed customer satisfaction goals.

Addressed all NPS responses Handle complaints, provide appropriate solutions within the time limits.

Receptionist/Office Assistant(temp) Jan 2017 to Mar 2017 Casper Sleep - New York, NY

Greeted all guest at reception.

Made coffee and restocking kitchen.

Ordered weekly supplies and food.

Answering phones.

Delivering and Shipping out packages.

Assist with events and catered lunches.

Maintained common office area.

Organized office events.

Set-up conference rooms.

Assistant Kids wear Manager May 2014 to Oct 2016

Nordstrom - Paramus, NJ

Build and maintain clientele relationships and regenerate continual sales. Strategically place merchandise on the floor to help drive revenue. Supervise sales associates and direct their improvement of hourly sales. Liaison for national vendors and Nordstrom's kids wear department. Coordinate product knowledge trainings and merchandising strategies to exceed company standard.

Interview prospective employees and conduct HR trainings. Operations Manager May 2013 to May 2014

Skills

Education

Fifty-Five Group - Hoboken, NJ

Manage sales and inventory assessments for three locations. Conduct HR responsibilities including scheduling staff for all three locations. Coordinate and execute PR events for all store locations. Inventory assessment for locations.

Assist Calendar and scheduling.

Assist with planning and execution.

Weekly recap with owners about all 3 locations.

Oct 2011 to May 2013

Contemporary Stylist, Saks Fifth Avenue - New York, NY Address and assist customers with their needs.

Restock the sales floor.

Orchestrate work centers to drive great customer in-store experience. Email vendors on product.

Style customers to their needs.

Personal shopper to clients.

75,000 clientele book.

Provide great customer service.

Microsoft office, Word, Excel, Power

Point, Google calendar, Google docs,

Outlook, Zendesk, CRM

Berkeley College

Berkeley College- New York, NY

Fashion marketing and merchandising

Contact this candidate