Technical RF radio quality and customer experience

Ahmed Mansour ElLeithy

Building **, district-* El Sherouk2, Cairo.

Home: **-********

Mobile: 011*-*******

*.*******.**@*****.***

Personal

Profile

* ***** *********** ***************** ** Engineer with intense experience in E2E Quality, performance and Customer Experience, seeking a position in an organization that offers a professional working environment in order to develop my career and to have the opportunity to add value using my accumulated knowledge and experience.

Main Skills: Huawei and Ericsson radio networks, data performance analysis, reporting, TEMS post processing.

Professional

Experience

Radio Quality & Performance/Customer Experience Principal Engineer Mar 2016 – Present

Radio Quality & Performance/Customer Experience Engineer

. Aug 2014 – Mar 2016

Etisalat Egypt, 5th Gathering Office, Cairo

Technical Customer Experience, Technical Department. Main Responsibilities:

Responsible for

o Cairo 3G Region (Ericsson) from Aug 2014 till Dec 2015. o Upper (Huawei) Region from Jan 2016 till Jun 2016. o Cairo 3G-2G (Ericsson) from Jun 2016 till Dec 2017. o Cairo 4G (Ericsson) from October 2016 till Dec 2017. o Upper (Huawei) (2G, 3G, 4G) from Jan 2018 till present.

Responsible for a team consist of 1 RF engineer

Responsible for Arieso GEO tool

Key Member in VOLTE Technical Project

Drive Test LTE Analysis

Perform All LTE/3G Trial and parameter change evaluation.

Responsible of NTRA (Regulatory) Data Performance (3G/LTE)

Administration of drive test using fleet manager (Ascom)

Introducing Ericsson/Huawei LTE KPIs(LTE Launch)

2017 Coverage Pain study (strategic study for coverage gap over the technical team)

Key member in evaluation team for 2015 Cairo Program responsible of improving Cairo network performance and customer experience under a senior manager sponsorship.

Perform performance monitoring on radio network KPIs to assure target thresholds cooperating with other Teams.

Ensure quality of network by providing audit on RF Network KPIs

Ensure E2E network quality

Interface with all Technical department (Transmission –Core –Capacity- Optimization)

Integrated evaluations for major network actions, trials, main events in terms of statistics and benchmarking drive tests.

Major evaluations includes but not limited to: Major events, new nodes, frequency plans, SON, 3G Equal Camping, new software releases, Vendor swap, optimizing inactivity timers, new HS scheduler Algorithms, HS CQI Adjustment, UL TTI Adjustment, Enhanced fast dormancy, 2nd Carrier, 6th sector,2G-3G HO.

Coordinate Drive Tests using TEMS Automatic or drive test Engineers, Post processing of drive test results using TEMS Investigation, Discovery, Presentation

Excellent experience in TEMS Automatic System (ASCOM) (7 & 9) in terms of administration, operation and maintenance.

Analyze and report customers’ performance from SmartCare,AriesoGeo and Anritsu probing system.

Provide parameter audit

Perform strategic studies on the main Organization strategic KPIs.

Governance of network performance indices and access KPIs Technical targets in terms of development and tracking.

Manage Knowledge sharing program over the technical department Network Governance

- Voice service main KPIs

- Data service main KPIs

- Utilization main KPIs

- Network audit tools

- Network KPIs unification and automation

Benchmarking analysis

- Main 3G drive tests metrics and troubleshooting

- Main 4G drive tests metrics and troubleshooting

- Network 2G/3G/4G L3 parameters analysis

- Benchmarking techniques

- Benchmarking analytics

Customer Data Analysis

- Reactive Vs Proactive

- Customer analysis tools

- Reactive customer analysis - real cases

- Proactive customer analysis - real cases

- Geo-Spatial customer analysis - real cases

- Fundamental of predictive analysis

Technical CX – OTT Services analysis & troubleshooting

- Main OTT monitored services and tools

- OTT services – YouTube main KQIs and troubleshooting

- OTT services – Facebook main KQIs and troubleshooting Regulatory Interface (NTRA):

Receiving and analyzing the NTRA monthly/quarterly performance reports.

Assigning/tracking action points on various teams to ensure superior performance experience by the regulatory.

Early detecting of NTRA problems by traces analysis.

Preparing the technical weekly report sent to the regulatory from Etisalat.

Technical Interface with regulatory

Transformation from Network to Customer:

Shifting the Technical mindset from nodes KPIs to customer KPIs.

Participated in the generation of “Etisalat Monthly Street Pulse”; major Technical report presenting Etisalat field customer experience. Customer Experience Tools Development:

CEM set of tools for daily degradation detection vendor unspecific.

Automated regional daily reporting for all Etisalat regions. Performance Monitoring Engineer

From January 2014 till 7 April 2014

Ericsson Sudan, MTN Project, Khartoum

Hourly monitoring KPI’s 3G&2G (CSSR-CDR-HOS-SDR-PS RAB-HS RAB) and

(CS traffic-PS/HS traffic) Ericsson-Huawei-ZTE using (Business object-U2000- Netnumen)

Detect the degradation cells by breaking down for the degraded BSC OR RNC to get the contributors cells

Planning report(Trx-Congestion-Utilization)

Traffic reporting(3G-2G daily traffic, HR/FR traffic, busy hour traffic)

KPI reporting

Drive Test Coordinator

From November 2013 to December 2013

Ericsson Sudan-Zain project,Khartoum

Responsible of team consist of 2 drive test engineer

Manage and plan day to day work

Analyze data from field testing

Drive Test & Post processing Engineer

From December 2012 to September 2013

Ericsson Sudan-Zain project,Khartoum

3G\HSDPA project (drive test, analysis, optimization tasks).

Neighbor Audit

Basic Optimization task

Third carrier expansion 3G\HSDPA site acceptance

RNC drive test.

New site acceptance

RNC analysis and post processing (ECNO, RSCP, Drop & block calls, Missing Neighbors, Throughput).

Checking Parameters 2&3G and making physical actions (electrical tilt– Re- azimuth)

Investigating problems (defining missing neighbors-traffic balance - congestion, TCH drop –SDCCH drop-Handover problems-accessibility problems).

Monitoring RNC reports (business objects).

Generate Dumps.

Performance monitoring (Ericsson-ZTE-Huawei)

Parameter audit.

Alarms.

Capacity report.

Make MCOM and Celfile.

WNCS (WCDMA Neighbors cell support) & Neighbors optimization. Customer Complaint Drive Test Engineer

From June 2012 to November 2012

Ericsson Egypt- Etisalat project, Cairo

Customer complaint drive test and analyses: interact with the Customer and arrange appointment,

Check Customer problem, analysis of log file and suggest solutions. Drive Test Engineer

From 4 March to 4 May 2012

Ericsson SUDAN- Zain project.

Second carrier 3G\HSDPA site acceptance: checking Relation, Blocking, Drop calls, internet service, and 64 QAM technique(42 Mbps) Drive Test Engineer

From October 2011 to 1 March 2012

Ericsson EGYPT- Etisalat project.

Drive Test Benchmarking.

Expansion Drive Test.

Complaints

Etisalat core (add number project test): checking location update for the new number.

Testing frequency planning for Etisalat in Cairo: checking TCH and interference.

Vodafone project: Trial for Vodafone drive test at Ericsson: - checking roads Rx level and Quality.

Training Drive test

From August 2011 to October 2011

Ericsson Egypt

Courses &

Certificates

Technical:

o Qualcomm LTE Workshop (2017)

o LTE air interface Ericsson(2016)

o LTE system overview Huawei (China)(2016)

o WCDMA RAN15 HSPA/HSPA+ Radio Network Optimization Training Huawei(2015)

o WCDMA RAN15 Radio Network Features and Algorithms Training Huawei(2015)

o UMTS/HSPA+ Training / Workshop Qualcomm(2015)

o GSM Planning & Optimization course Legend training center (2012). o Advanced Mobile Package GSM-GPRS-CDMA-UMTS-LTE (2010) o Certificate in General Electrical Practice Kando Kalman University- Budapest- Hungary(2009)

o Certificate of attendance Training course in CCNA Information Communication Technology Company(2009).

o Certificate of attendance Training course in Basics of Data Communication & Network Systems Engineering of Egypt Company

(2008).

Non-technical:

o Playing with Data 1

o PMP Attending.2016

o The 7 Habits of Highly Effective People 2016

o Business Plan writing, Etisalat 2016

o Corporate Communication Skills 2015

Achievement

Hero of the moment 2015 (Reward from CTO)

Top Performer 2016 (significantly exceeding)

Education

2011 Bachelor of Science, Electronics and Communication Engineering from Higher Technological Institute, 10th of Ramadan., Egypt Cumulative Grade: Good(C)

2006 École de Lycée la liberté français, Math section, Graduated with: 91 %

Graduation

Project

Title Design Physical layer for Advanced 4G Mobile System & Implemented using MAT-LAB (LTE technology)

Software Mat Lab

Grade Grade A

Other Skills Excellent communication skills.

Excellent problem solving and troubleshooting skills. Excellent research potentials.

Flexible, able to handle different situations.

General knowledge about computer architecture.

Computer

Skills

-Microsoft Windows, Microsoft Office, Good knowledge in databases and SQL, Excellent Internet skills.

-Excellent typing skills,

-Excellent in TEMS Program, TEMS pocket, MapInfo, Route Analysis, MCOM, ACTIX, F- secure, moshell explorer, Business object, Aexio xeus and N Explorer

-Very good knowledge with NETUMEN, M2000 (performance monitoring)

-Very Good in Smart Care Arieso, and Anritsu(Network Probes) Activities &

Hobbies

Football, Squash,

Swimming,

Travelling.

Personal Data

Date of Birth

Marital Status

Nationality

Military Service

Driving License

Languages

January 30, 1989

Married

Egyptian

Exempted

Valid

Arabic (mother tongue)

French (fluent)

English (fluent)

REFERENCE:

Tarek Abu Bakr Senior Manager Technical Customer Experience ETISALAT MISR Mobile: +201*********

Email: *****.*******@********.***

Islam Swidan Capacity Planning Senior Principal Engineer Mobile: +201*********

Email: *****.******@********.***

Mohamed Soliman: RAN PRS D&O Senior Manager, Zain Sudan 3G optimization Team Leader Ericsson

Mobile +249*********

Fax: +249*********

Email: *******.*******@********.***

Sherif El Essawy: Ericsson performance Monitoring, MTN Sudan Performance monitoring Team Leader Ericsson

Mobile: +249*********, +201*********

Email : ******.**.******@********.***

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