Information Technology Quality

Process: Google

Worked as a SME (subject matter expertise)

and a backup Quality Analyst in Google

Guiding the Customers on improving the

search ranking of their Google plus pages

Resolving the issues related to the data online

for Google plus pages

s

Company Process Developer, GENPACT

July’15 – July’16

July 2015 – still

working

Process: Facebook

Working as a full-time Quality analyst at

Facebook.

Providing complete support on improving the

quality of the team

Deep diving the cases using Pareto Graphs and

fishbone methods on the error trends so that

the key concerns will be identified and the team

can work on it.

Giving refreshers and error calibration sessions on Audited content so that understanding level

of the reps and Auditors will be on the same

page.

Providing insights and proposing the changes

needed with the clients if needed.

Work Experience

Education

Graduation:

College: SSJ Engineering College

Field: Information Technology

Percentage: 75%

2011 – 2015

2009 – 2011 Intermediate:

College: Sri Chaitanya Junior College

Field: MPC

Percentage: 75%

2009 Passed

out

School: Margadarshini High School

Percentage: 85%

Objective:

I am looking for a suitable

position where I can

employ my extensive

system service support and

an establishment of new

systems skills, build upon

my current skill set, and

have the opportunity to

learn new technologies

Skills:

Languages Known:

English

Hindi

Telugu

Tamil & Malayalam

Professional Skills:

MS Excel

Powerpoint

Quality Tools:

Lean

Six Sigma

Certification:

Lean Certified

DIVYA SRI

Phone: 970-***-**** Email: *.**********@*****.***

Contact this candidate