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Customer Service Quality Assurance

Location:
Hamilton, ON, Canada
Posted:
May 06, 2018

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Resume:

Technical Skills

Operating System: UNIX, VMS, Windows 95/98/2000/2010

Graphics: AutoCAD, Solidworks, Adobe Photoshop, Flash, 3D Studio

Hands on: Mechanical measuring tools

Education

Mohawk college (2015-2019)

Mechanical Engineering Technology

Relevant courses:

Engineering Drawing

Manufacturing Management

Solid Modelling

Metrology

Electricity

Quality Assurance

Automation

Materials & Processes in manufacturing

Geometric dimensioning & tolerance

Statics

Calculus

Physical Science

Academic Projects:

Solid Modelling

Designed a Drill Jig using the principles of Jig and tool design and GD&T

Created complex 3D Solid Models of parts, assemblies and generated accompanying two-dimensional drawings using Solidworks

Co-ordinated designs using AutoCAD

Quality Assurance Applications

Presented all the Q.A basic tools, FMEA, DMAIC (six sigma standard), ISO Standards (9000, 14000, 26000) and Lean Optimization tools while using some of the biggest companies.

Presented using various software’s such as Microsoft Word, PowerPoint and Excel spreadsheet

Work Experience

Walmart

Electronics Customer Service Specialist

Developed extensive product knowledge and customer service skills

Represented company brands with professionalism and courtesy

ATS

Cargo Agent

Practical knowledge and experience for inbound and outbound check-in and check-out protocols for national and international transport of freight

Sorted cargo and established weight of items and shipping costs

Worked in a fast-paced industrial environment

SSP Canada (Airport)

Cook

Coordinated daily food preparation in a busy kitchen serving more than 400 customers daily

McDonalds

Crew Trainer

Trained new employees and conducted employee performance reviews

Refined analytical and problem-solving skills

Developed money management skills and up-selling techniques

Maintained a good attitude and provided excellent customer service

Volunteer Experience

Green Relief

Assisted Quality Inspector with reviewing company policies

Implemented water testing, quality and quantity testing using company methods

Conducted safety inspections

Mohawk College

Recipient of Academic student athlete award as a Mohawk College varsity soccer player

Malton Soccer Club

Assistant coach for under 10 soccer team in a highly competitive league



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