MICHELLE DODD

**** **** ****** *******-*****, NC 27105

TELE: 336-***-****/404-***-****

EMAIL: ac5d84@r.postjobfree.com

ATTRIBUTES

*Years of Management Experience* *Years of Call Center Experience* Data Entry Experience 30-45 WPM * Excellent time management skills * Experience with Microsoft Office Systems* Attention to detail. * Multi-tasking skills. * Adaptable to change. * Expert at Customer Service Experience. * Effective problem solving skills* Experience Deescalating member complaints or grievances.

OBJECTIVE

To purse gainful employment with your company as a Customer Service Professional-EMS and to utilize the skills I have acquired and pursue further skills with your corporation

EDUCATION

Goodwill Industries, Winston-Salem, NC – 1995, 1996 – Certified Nursing Assistant and Home Health Aide

Mount Tabor High School Winston-Salem, NC – 1986 – Graduated

EMPLOYMENT

Aon Hewitt 2014- Present

OFS Tier 1 Manager- On Floor Supervisor

Initial contact for escalated issues from members via inbound calls or emails. Resolving Complex issues and inquiries from account holders pertaining to benefits, claims, and reimbursements. Collaborating with other departments to provide complete resolution to account holders.

Customer Service Professional-Flexible Spending Acct/Retirees Accounts

Initial contact for employees with health insurance through Aon Hewitt, providing excellent Customer Service and handling inquires about member’s Flexible Spending Accounts and Retiree Accounts. Resolving issues and inquiries from account holders pertaining to benefits, claims, and reimbursements

Ranstad Staffing- Aon Hewitt

Customer Service Professional- AEP (Annual Enrollment Period) 2013-2014, FSA (Flexible Spending Account) 2013-2014

Initial contact for employees with health insurance through Aon Hewitt, handling inquires about member’s Flexible Spending Accounts and Retiree Accounts. Resolving issues and inquiries from account holders pertaining to benefits, claims, and reimbursements.