Customer Service Microsoft Office

Lindsey Emanuel

Email ********@*****.***

Address **** ****** ******, ****** ****, FL 34608

Phone 813-***-****

Objective

A motivated administrative professional seeking a position in a challenging enviroment. Over 5 years of experience successfully providing administrative and secretarial to the operational department. Proficient in a range of computer applications. Well-developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. A proactive problem-solver who gets the job done.

Experience

Project Coordinator

SEM Power LLC - Tampa, FL August 2017 - March 2018

In charge of coordinating all residential Solar Installation jobs. Included entering all of customers data in 2 seperate systems, figuring out which install crew to assign, filling out each county required form for building and/or electrical permits, requesting all required forms in order to start job.

Certified Tax Preparer

Reliable Taxes - Tampa, FL December-2016 - May-2017

In charge of preparing tax returns, often income tax returns, often for a person other than the taxpayer, and generally for compensation. Also did all of the marketing for the company.

Medical Records Clerk

New Tampa Medical Center - Tampa, FL April-2016 - September-2016

Administrated all incoming medical records requests.

Assisted in incoming calls and routed to appropiate parties.

Cooridinated prescription requests between patients and doctors.

Scheduled Appointments, made daily calls to confirm their time, etc.

Traveled once a week dropping off Medical Records to all of the hospitals and Assisted Living Facilities.

Operations Assistant

Roche Surety & Casualty Co, Inc. - Tampa, FL June-2006 - November-2015

Responsible for generating Contracts, appointments, and terminations; involved daily with all states and the Insurance Departments.

Provided Customer Service by receiving and making inbound/outbound phone call to customers to explain licensing, negotiating terms, and making arrangements based off of their status.

Attended monthly management meetings to provide feedback based on experience, future recommendations, and answer questions regarding reporting of Agents in 39 states.

Accurately entered execution and exoneration reports that Bail Agents reported to the company.

Responsible for requalifying Bail Agents by providing proper documentation for continuation and reinstatement of their licenses and appointments active, which included generating Qualifying Power of Attorneys, Certificate of Appointments, Certificate of Authority, and Financial Statements provided by Roche Surety.

Filled in for Operations Manager while out of office, which included, but was not limited to completing daily close-outs and following up on urgent internal matters.

Education

High School Diploma

Sickles High School Tampa, FL 2005

Skills

Communication Skills - Computer Skills - Customer Service - Maintaining Office Records - Office Administration - Microsoft Office - Organizational Skills - QuickBooks - Receptionist - Problem Solving

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