Sales Customer Service

Professional Summary

Skills

Work History

MIRYAM DIAZ

**** *********** ****** **** *****, Chula Vista, CA 91913 (C) 760-***-**** ************@*****.*** Responsible Team Member with a history of showing up on time and ready to work. Multi-talented Team Member able to take on any required task and adapt to changing conditions with a resourceful and hardworking mindset. Dedicated to business success and eager to learn more and advance professionally. Friendly and enthusiastic who consistently meets customer service satisfaction goals. Experienced Personal Assistant successful at minimizing hassles and alleviating client concerns by effectively coordinating schedules, planning events, running errands and handling childcare and household tasks. Versatile successful at managing the hectic schedules of busy law professionals. Conference planning

Meeting minutes

Program management

Works well under pressure

MEDISOFT proficient

Payroll and budgeting

Attention to detail

Deadline driven

Creative learning strategies

Skill building

Punctual

Time Management

Positive reinforcement

Diverse groups presentations

Bilingual in [Spanish] and English

Learning disability awareness

Adept at conflict resolution

Mental health support

Project management

Risk management processes and analysis

Extremely organized

Strong verbal communication

Staff development

Team leadership

Multi-line telephone systems

Personable and outgoing

Types [58] WPM

Travel administration

Customer and client relations

Invoice processing

Superior customer service

Electronic surveillance

Theft prevention training

CPR and Child CPR Training ([2012] )

Strong collaborator

Travel planning

Self-motivated

Budgeting and finance

Volunteer managment

Spiritual leadership

Domestic violence prevantion

Relationship building

Social media

Valid California driver's license

Microsoft office

Event Planning

Fund raising

Sales Associate 11/2009 to 01/2010

Aéropostale – El Centro, CA

Helped customers with questions, problems and complaints in person and via telephone. Greeted customers and ascertained customers' needs. Answered questions regarding the store and its merchandise. Kept work areas clean and neat at all times.

Accepted and processed returns.

Proposed innovative marketing ideas.

Reported incidents to management.

Maintained records related to sales.

Verified that all customers received receipts for purchases. Monitored entrances, exits and fitting rooms for signs of theft. Prepared merchandise for sales floor.

Worked collaboratively in team environment.

Stocked shelves and supplies and organized displays. Sales Clerk 03/2010 to 02/2011

Calexico Pharmacy – Calexico, CA

Scanned merchandise and bagged using appropriate strategies for different items. Answered customer questions about products and services. Placed new merchandise on shelves and racks.

Processed payments and returns with accuracy and efficiency. Cleaned and organized the store, including the checkout desk and displays. Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.

Processed cash and credit payments rapidly and accurately. Directed calls to appropriate individuals and departments. Deliver patients medication to Hospital, Dialysis or patient home Have medical récords archive and ready for Pharmacist and Dr's records Home Care Provider 03/2012 to 12/2012

AALL CARE In Home Services – San Marcos, CA

Supervised daily activities and provided assistance when needed. Administered medication as directed by physician.

Assisted disabled client in any way necessary to facilitate independence and well-being. Maintained a clean, safe and well-organized patient environment. Worked to improve and enhance patient lives through effective and compassionate care. Transported individuals to medical appointments and other errands. Ensured safety and well-being of patients.

Managed care for post-operative patients through discharge. Examined patient and dispensed contraceptives and other medications as needed. Established and maintained systems that safely met residents' needs. Confidently managed the overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.

Closely monitored acute conditions.

Assisted patients with daily functions.

Provided patient education.

Sales Representative 12/2012 to 01/2013

Pari Fashion & Apparel Inc – Carlsbad, CA

Promptly resolved all customer requests, questions and complaints. Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

Developed a comprehensive training program for new sales associates. Supported the sales team in writing proposals and closing contracts. Developed quarterly and annual sales department budgets. Increased revenues by [28] % within the first year as Sales Manager. Trained all incoming sales team members.

Education

Certifications

Present at national sales conference about [Neli] at the invitation of executive leadership. Contacted customers by phone and email in response to inquiries. Attended sales training camp and brought best practices leadership back to the company. Attended weekly meetings with the VP of Sales to discuss strategies. Earned numerous recognitions for exceptional customer service. Presented latest merchandise to prospective buyers. Set up calendar with customer birthdays and other special events for personal touch. Secretary 08/2016 to 10/2016

Council For Supplier Diversity – San Diego, CA

Coordinated, scheduled and arranged meeting and travel calendars, including business and social events. Answered and managed incoming and outgoing calls while recording accurate messages. Ordered and distributed office supplies while adhering to a fixed office budget. Helped distribute employee notices and mail around the office. Screened all visitors and directed them to the correct employee or office. Compiled company information and related material and distributed it to candidates. Maintained a clean reception area, including lounge and associated areas. Opened and properly distributed incoming mail.

Greeted numerous visitors, including VIPs, vendors and interview candidates. Answered the phone by the second ring and greeted callers enthusiastically. Oversaw inventory and office supply purchases.

Monitored premises security, screened visitors, updated logs and issued passes. Greeted customers and visitors in-person and via telephone calls. Managed office supplies, vendors, organization and upkeep. Provided clerical support to company employees, including copying, faxing and file management. High School Diploma: 2011

Aurora high school - Calexico, CA

Member of ASB

Graduated with [2.90] GPA

Team Leader of Volley Ball & Teen Soccer

Sales Manager Certificate

Computer Training Certificate

Adobe Certified Expert (ACE) - Photoshop

Microsoft Certified Application Specialist (MCAS)

Sales Essentials Certificate

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