Information Systems Social Media
Resume:
NAOMI DARPOH
BSc. COMPUTER SCIENCE & INFORMATION SYSTEMS
Email: ac5d4m@r.postjobfree.com Skype: naomi darpoh Tel: +233-***-***-***/ 246 658 319
CAREER OBJECTIVE
To work with a company that offers consistently positive environment to learn new technologies in
computer science and information systems whilst contributing my expertise in ICT Management for
organizational and personal growth.
WORK EXPERIENCE
Twenty Third Century Systems, Zimbabwe Sept. 2017 Present
EJustice Project Judicial Service of Ghana Systems Application &
Product in Data Processing (SAP) Basis Officer
Role:
Installation of SAP systems
Starting and stopping SAP instances
Monitoring systems for performance and health issues
User administration and authorizations
Backup operations for systems
Updating of SAP kernels
Clearing up old logs in the SAP systems
Backup operations for SAP systems
Applying SAP add-ons and support packages
Request and Transport Management systems
Assisting with end-user training and password policies
Twenty Third Century Systems, Zimbabwe May 2017 Sept. 2017
Systems Application & Product in Data Processing (SAP) Basis Graduate Trainee Role:
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Installation of SAP systems
Starting and stopping SAP instances
Monitoring systems for performance and health issues
User administration and authorizations
Backup operations for systems
Updating of SAP kernels
Clearing up old logs in the SAP systems
Backup operations for SAP systems
Applying SAP add-ons and support packages
Request and Transport Management systems
Vodafone Ghana (Contract) Sept.
Online Customer CareExecutive
2015 April 2017 Role:
Handling customer queries via email and social media (Facebook, Twitter, Livechat, etc.)
Researching required customer queries using available tools
Managing and resolving customer complaints
Regularly informing customers about products and services to keep them abreast
Identifying and escalating priority issues for prompt resolution
Routing calls to appropriate teams for customer support
Following up customer calls where necessary
Documenting all call information according to standard operating procedures
Providing directory services to customers
Directing requests and unresolved issues to designated teams
Recording details of queries, comments and complaints from customers
Ghana National Petroleum Corporation
National Service
Service Desk Personnel/Support
Role:
Installed and configured computer hardware operating systems and applications
Offered first level helpdesk support to staff including responding to help telephone and maintained
accurate problem register
Developed and implemented a system of helpdesk inventory/ticketing on all reported requests/issues to
ensure prompt turnaround time
Assist staff by taking them through series of actions either facetoface or over the telephone
Troubleshooting system and network problems, diagnosed and resolved hardware/software faults.
Set up new user accounts and profiles and resolved password related issues.
Logging and processing support calls
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Installing and configuring computer hardware, software, networks, printers and scanners.
Obtaining replacement or specialist components, fixtures or fittings.
Managing stocks of equipment and other supplies.
Undertook additional assignments as assigned by Supervisor
Ghana National Petroleum Corporation Jul. 2013 Aug. 2013
Intern (Support Desk)
Terminated cables for network communication
Configured, installed and troubleshoot desktop computers, laptops, printers and networked devices
Set up new computers for staff
Offered helpdesk support to staff including responding to help telephone and maintained accurate problem
register
Aug. 2008 Aug. 2009
Sunflower School (Nursery to J.H.S.), Accra
Office Assistant/Business Manager
Role:
Deputized for School Administrator
Receipted and kept accurate records of tuition fees and other school payments
Undertook secretarial duties such as filing, mailing, typing, drafting and editing short office memoranda,
and controlling office stationery
Typed, formatted and edited examination questions and school bulletins
Monitored class attendance to assure quality control
Supervised the distribution of school uniforms and educational materials like textbooks, etc. to all
students.
PROFESSIONAL TRAINING CERTIFICATION
2015
Certified Information Systems Auditing (CISA)
Advanced Information Technology Institute (AITIKACE), Accra
2012
Cisco Certified Network Associate
Advanced Information Technology Institute (AITIKACE), Accra
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EDUCATION
2010 2014
BSc. Computer Science and Information Systems
Data Link University College, Tema
(An affiliate of Kwame Nkrumah University of Science & Technology, Kumasi)
2008 2009
Diploma in Computer Software
Alliance Anstep Institute of Computer Technology, Accra
2005 2008
West Africa Secondary School Certificate Examination (WASSCE)
Accra Girls Senior High School, Accra
RESEARCH EXPERIENCE
2013 2014
COMPUTER SCIENCE DEPARTMENT
Data Link University College, Tema
Undergraduate Research on Online Clearance and Attendance System . Developed and
implemented online portal for Data Link University College to ease student clearance around
class attendance and college bill payments.
COMPUTER/INTERNET LITERACY
Social Media and Digital Marketing
TCP/IP Networking
Microsoft Office Suite (Word, Excel, PowerPoint, Access, Outlook etc.)
System Application and Products in Data Processing(SAP-Basis Module)
PERSONAL SKILLS & COMPETENCIES
Astute online researcher
Excellent written and oratory skills
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Ability to learn, adapt and work under pressure with little or no supervision.
Strong team player and team leader
Strong analytical and multitasking abilities
Customer and people focused
Sound decision making abilities
Very personable, sociable, dependable, adaptable and disciplined
A good memory of how software and operating systems work
Attention to details
HOBBIES
Reading, Researching on the internet, Singing and Listening to music.
REFERENCES
On request
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