Michael Stuhlman

Burleson, TX 817-***-**** ac5cyx@r.postjobfree.com http://www.linkedin.com/in/mstuhlman

Key Strengths

Results-driven senior management professional with 12 years of experience in the technology field who is strong in project management, business analysis and process improvement. Possess a broad range of technical skills including server management, IT service management (ITSM) and quality assurance. Strong problem solver; can manage many tasks, an effective collaborator, planner, excellent communicator, and self-starter. Managed an international team of developers throughout the software design life cycle (SDLC) using Scrum and Waterfall development methodologies. Expertise in coordinating diverse teams to ensure maximum customer satisfaction and company revenue.

Specialties: Project Planning; Systems Integrations; Manual Testing; ROI Analysis; Technical Support; Custom Applications; PCI/PADSS Compliance; E-Commerce; Microsoft Windows; Excellent Soft Skills

Career Experience

Breakaway Restaurant Solutions Arlington, TX Information Technology 11/09 – 12/17

Director of Operations and Project Management

Director of all daily operations including sales, project management, client services, accounting, data center operations, sourcing, and marketing. Successfully grew company from a previous bankrupt state to a major player in the industry.

Technical Experience: Designed and launched a new SaaS product for integrated online ordering for our customers that is now responsible for a quarter of all recurring revenue; functional project manager of 5 custom software programs; maintain and managed over 15 DNN client websites and pool of VM servers in a datacenter environment.

Management: Responsible for all supply chain administration requirements, vendor development, vendor management, contract negotiation, equipment sourcing and vendor review processes. Served as the company’s technical and business analyst.

Leadership (domestic/international): Oversaw all processes including requirement analysis, future road maps and release management, and pricing and sales strategies. Managed outsourced development and QA teams in both Argentina and India. Managed desktop support for 100s of remote computers.

Environment: Gemini Tracker, Windows Server, Windows Professional, IIS, DNN, Microsoft SQL, Citrix XEN, Dynamics GP, LogMeIn, VNC, SQL Reporting Services, .Net

DirecTouch Dallas, TX Information Technology 06/09 – 10/09

Project Manager (Contract)

Development: Database development/design, along with installation of proprietary software.

Customer Support: Provided customers with both remote and on-site software training, as well as in-house IT services.

Environment: Windows 7, Microsoft Access, PCAnywhere

Intura Solutions Arlington, TX Information Technology 06/05 – 06/09

Client Services Manager

Management: Software technical support team, managing both remote for 100s of systems and on- site equipment/software installations.

Customer Support: Provided customers with both remote and on-site software training.

Technical Expertise: Member of development & design team, quality control testing of hardware and software, assisting with website administration and internal network administration of eight servers.

Project Management: Member of the change control board and oversaw and participated in all QA activities.

Environment: Windows 2000 & XP, Microsoft SQL Server, PCAnywhere, Gemini Tracker, Dynamics GP

AAA Insulation Fort Worth, TX Construction Subcontractor 03/05 – 06/05

Sales & Operations

Sales Experience: Participated in a program with TXU to provide insulation at a low cost to homeowners in order to decrease their energy costs.

Management: Main duties included making energy efficiency incentive programs available to all customer classes, sales, installation, and daily operations.

Hawk Electronics Fort Worth, TX Electronics Retail Store 09/00 – 03/05

Store Manager

Sales Experience: Selling various items and services such as cell phone & service plans, home security systems, home phone service, car audio, home theater equipment, and satellite systems.

Management: Responsible for overseeing all sales and operations, creating sales goals for team and tracking progress, monitoring calls of employees to ensure quality service, supervising store financials, and ordering and maintaining inventory.

Education

ITT Technical Institute Arlington, TX 2000 – 2002

AAS Degree, Computer Networking Systems Technology

Member of AITP (Association of IT Professionals) Student Chapter BAS PMP Bachelors Masters

Certifications & Memberships

HOA of Ashford Park Community Board of Directors Vice President 2016-Present

Project Management Institute member

CAPM – Certified Associate Project Manager (in progress)

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