Manager Program

Seasoned Product Management professional successful at developing products, road maps and leading cross-functional teams from concept/prototype to market delivery. Excels at finding creative solutions that meet or exceed market and customer needs.

Professional Experience

HealthCare Service Corp • Chicago, IL • 2013 to 2017

Sr. Product Manager/Customer Experience

Defined strategy for several products resulting in 5% new clients and $3 million in new sales.

Managed the product development cycle using agile methodologies and iterative development to take products from concept to launch.

Made specific product requirement recommendations to product teams and executives by facilitating and leading primary and secondary market research and internal ideation workshops.

Analyzed data to uncover customer and client needs and pain points leading to improved product functionality and cross-channel consistency.

Responsible for product P and L.

Plexus Corp • Buffalo Grove, IL • 2010 to 2012

Program Manager

Improved internal customer satisfaction by 55% and external client satisfaction by 35%.

Established staff schedules and assignments based on client needs, facility capacity and equipment availability.

Collaborated with the materials, quality, warehouse, and engineering teams for the Cardinal Health, Abbott, and Medtronic programs ensuring all manufacturing and technical issues were executed in a timely fashion.

Enhanced internal and external customer focused metrics to eliminate overruns and redundancies, which resulted in improved customer on-time delivery to 99% and above.

Reviewed and made recommendations using customer survey data to prioritize areas of improvement.

W.W. Grainger • Niles, IL • 2006 to 2010

Process Manager

Collaborated with operations mgmt. and hourly employees using lean concepts and brainstorming to increase team productivity by 20%, improving cycle time by 40%, and decreasing overtime from 20% to 5%.

Successfully decreased customer same-day-shipping failures by 300%; from 100+ per month to 1 per week by implementing a one-piece-flow cadence methodology.

Improved order accuracy by over 50% through employee observation and coaching corrective actions.

Awarded President's 2009 and 2010 safety award by increasing awareness, the use of Toyota Production System (TPS), "5 whys", employee feedback, establishing accountability and by decreasing recordable and lost time incidents.

Additional Professional Experience

General Manager • Twin Anchors Restaurant • 2001 to 2005 - Redefined and improved processes, managed purchasing and restaurant staff.

Sr. Product Manager • Motient Inc. • 2001- Managed the concept and delivery of a Motorola based paging system and ancillary enhancements.

Program Manager and Contract Admin • Xpedior Inc. • 2001- Liaison to external clients and internal IT. Managed efforts and contracts offices across the US.

Technical Product Manager • Motorola Inc. • 1992 to 2000 - Led the definition, prototyping and release of a European GSM cell-phone handset.

Education

Master of Science • Product Design and Development

Northwestern University • Evanston Illinois • 2012

Master of Business Administration • Marketing and Finance

Illinois Institute of Technology • Chicago, Illinois

Bachelor of Science • Electrical Engineering and Computer Science

University of Illinois at Chicago • Chicago, Illinois 2

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