Tony C. Harris

**** ******** ***** ac5cwe@r.postjobfree.com (H) 770-***-****

Duluth, Georgia 30097 (C) 770-655-4600__

TECHNOLOGY AND OPERATIONS MANAGEMENT PROFESSIONAL

Versatile, business-focused management professional adept at problem solving and implementing strategies to produce revenue growth, improve margins, and reduce costs. Agent of change with strong interpersonal and leadership skills able to take existing teams to higher levels of performance, build new teams and capabilities, and set a new course to ensure execution against business needs, plans, and goals. Effective at building and managing client relationships and collaborating with key stakeholders and business partners.

Aligning Results to Business Imperatives

Vision Setting and Strategic Planning

Selecting, Developing and Coaching Leadership and Teams (30+ staff)

Stewardship of Budgets to $10 million/year

Business Cost Reductions

IT Standards & Operations Consolidation

Customer Service Improvements

New Capability Development & Team Forming

Upgrading Underperforming Teams

Program Development & Change Management

Outsource Staff Management

7x24 Operations / Infrastructure Architecture, Engineering & Support / IT Governance / ITIL Data Center Facilities / Vendor Management / Contract Negotiations / Strategic Sourcing / Business Needs Analysis / Risk & Compliance / Outsourced Staff Management / PBX & Call Center / Voice & Data Networking / AS400 Infrastructure / Information Security / Event Management

PROFESSIONAL EXPERIENCE

CRAWFORD AND COMPANY 1986 - 2015

Based in Atlanta, Georgia, Crawford & Company is the world's largest independent provider of claims management solutions to the risk management and insurance industry as well as self-insured entities. U.S. operations encompassed 4000 employees at over 200 locations.

Senior Director, Network Voice/Data Services, AS400 Systems & Security 2006 - 2015

Developed telecom expense management capabilities saving over $1 million/year.

Successfully directed data center relocation from owned facility to co-lo facility in 2012.

Implemented new systems monitoring architecture including APM to improve incident detection, isolation, and resolution.

Designed new Atlanta campus core switch and network environments, upgraded capacity, and enhanced redundancy.

Implemented VoIP systems at 150+ U.S. based locations to standardize technology, enhance business unit capabilities, and reduce overall U.S. cost by $2 million/year.

Designed and implemented a robust video conferencing solution for U.S. based offices.

Designed an innovative Blackberry/iPhone mobility solution for field Property & Casualty adjusters enabling automated claim notification with navigation, access to application data, and GPS portal tracking for dispatch.

Chaired IT infrastructure role regarding U.S. facility relocations averaging 20 per year.

Developed and implemented all voice/data network and AS/400 infrastructure at Crawford including, Cisco (firewall, VPN, routers/switches, wireless, CiscoWorks, F5 content/load balancing switches. Fluke/Netscout network monitoring, HP TippingPoint IPS, AT&T (AccuRing, MPLS, VoIP), Avaya VoIP/Call Center, TEM, Polycom video conferencing, IBM AS/400 iSeries systems, remote controllers, and printers.

Received Crawford Emerging Leader award in 2009 along with 12 other U.S. based employees.

Board directed decision was made in 2011 to outsource the IT infrastructure division, where 90% of the technical staff was replaced by the outsourced staff located in India. Chaired the transition process for my areas of responsibility.

Director, Network Voice/Data Services, AS400 Systems, PC, Server, Messaging 1997 - 2006

Integrated and restructured staffing and technology infrastructure from multiple company acquisitions.

Implemented CTI in Call Centers enabling multi-channel support, skill-based routing, and screen pops.

Project delivery (on-time, on budget) improved to near 100%.

Chaired IT infrastructure committee and served as advisor/architect for the new U.S. based system replacing the legacy Property & Casualty and Risk Management systems.

Consolidated 6+ PC/server support groups and replaced 50% contractor base with permanent staff saving $250K year. Standardized all PC images and deployment standards, and migrated existing Novell servers to Windows NT. Success achieved served as a model for subsequent reorganization of entire IT function.

Eliminated 40% of physical servers in the data center using VMware for virtualization.

Centralized and consolidated AS/400 distributed systems at 70+ U.S. based locations to the corporate data center to improve availability, redundancy, mitigate business unit field support/training, and reduce spend by $1.5 million/year.

Developed and implemented 7x24 Network Operations Center and enhanced network management systems.

Manager, Network Voice/Data Services, AS400 Systems 1992 - 1997

Migrated IBM System36 distributed systems at 70+ U.S. based locations to AS/400 platform.

Implemented MPLS data network at 200+ U.S. based locations that drastically increased capacity and performance.

Lead Analyst/Supervisor, Network Services, Distributed Systems 1986 – 1992

MANAGEMENT SCIENCE AMERICA, INC. 1981 – 1986

Based in Atlanta, Georgia, MSA was one of the country's largest mainframe software companies, had 1,000+ employees, and was acquired by Dun & Bradstreet Corp. in January 1990.

Sales, Lead Technical Support Specialist 1983 - 1986

Supervisor, Data Center Support 1981 - 1983

COMPUTER MANAGEMENT, INC. 1978 - 1981

Based in Atlanta, Georgia, Computer Management, Inc. was a provider of IT outsourced services for Cotton States Insurance and GoldKist who produced chicken products in the southeastern United States.

Progammer, Data Center Supervisor 1979 - 1981

Computer Operator, Lead Computer Operator 1978 - 1979

EDUCATION

Dekalb Community College 1976-1977

Georgia State University 1978-1979

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