Customer Service Construction
Resume:
Mark L. Gagliano, Jr.
Statesville, North Carolina 28625
*************@***.***
I am a driven and seasoned professional with a passion for sales and service. I wish to pursue a position with a company that will allow me to display my strong communication skills, disciplined work ethic and positive attitude to grow and flourish in a career path in my chosen field of construction.
Education
I am a graduate of Mars Hill University in North Carolina, where I have been awarded a Bachelor of Arts degree in Sociology, plus a minor concentration in History. While my class concentration relied on pinpointing human behaviors, economics and research history: I coordinated my curriculum instruction with related business ethics, marketing and theory classes. I also studied four years of Latin and 2 years of the Spanish language.
Work History
*JR Leonard Construction Company- 2016-present
Company Job Site Superintendent that oversees all aspects of day to day construction including project planning, scheduling and implementation. Supervise, train, and work hands-on with personnel. Schedule and supervise subcontractors. Communicate with home office, subcontractors, government county officials and clients. Maintain high standards of workmanship that adhere to original plans and specifications of each project while following safety regulations and guidelines. Assisted and directed on projects, building from the ground up, as well as remodels on commercial construction. Directed and supervised CNG project sites for waste companies.
*PhilCo Roofing & Remodeling Inc.-Iredell and Catawba counties, NC-2015-2016
Various roof system knowledge, materials and construction processes. Ability to read specs, drawings and current with NC codes and standards. Maintain sales/service calls and set customer appointments for project installation, repair and warranty work or remodels. Ability to compare cost factors and estimates used for preparing bids, selecting vendors or subcontractors and determining the most cost effective way to complete a project for customer and the company.
*Big Al’s Pub & Grubberia –Mooresville/Charlotte, NC – 2005 to 2015
Ensure guest satisfaction through quality customer engagement, quickly and efficiently serving guests, suggestive selling, maintaining inventory, monitoring FOH staff productivity, training and efficiency. Handling high volume traffic and accurately conducting cash deposits and payments. Assisted in composing the first company manual; for use in documenting policies and training procedures.
*Customer Service/Seasonal - Trump National Golf Club – Mooresville, NC - 2008
Statesville Country Club – Statesville, NC – 2007
Biltmore Forest County Club – Asheville, NC - 2006
Performed seasonal work as fine dining/banquet server/bartender, where my job entailed providing an uncompromising food/beverage service experience to guests dining at these prestigious clubs.
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