Microsoft Office Customer Service
Resume:
DEVON RICE
Boulder City, NV *****
*********@*****.***
https://www.linkedin.com/in/hiredevonrice/
Customer Support Supervisor
May 5, 2018
Dear Hiring Manager,
It is with enthusiasm I submit my cover letter and resume. My Technical Management degree is accompanied with eleven years of customer experience at the Department of Veterans Affairs and coupled with a Bachelor’s of Science Degree of a cumulative grade point average of 3.53.
As a brief Director of Admissions and Marketing at Mountain View Care Center Skilled Nursing Facility, I coordinated events related to admission of residents into the facility. I maintain patient confidentiality information per the guidelines of HIPPA and computer usage security protocols. In some aspects, I present my services as a voice or needed action for the patient to expedite activities as well. As a director I was implemental in the Interdisciplinary team in regards to budget versus census and marketing updates per my department.
In addition, I am meticulous with time management and a result driven candidate who relishes the opportunity to be a part of an enthusiastic and self-motivated group of professionals. I present myself to you with extensive knowledge of Business System Analysis. I am proficient with data analysis, spreadsheets, business systems analysis and several computer applications for business which include Microsoft Project. My education will proceed to Masters of Business and Administration at DeVry University in July 2018.
In closing, my extensive education with DeVry University and the Department of Veterans Affairs has given me the knowledge of providing advice and assisting others in a team environment. I believe the transferable knowledge, skills and abilities in this resume will illuminate the candidate you are looking for in the position of Customer Support Supervisor. I look forward to the opportunity to speak with you more in depth regarding my skills and qualifications. Please feel free to reach out to me at your earliest convenience.
Sincerely,
Devon Rice
DEVON RICE
Boulder City, NV 89005
*********@*****.***
https://www.linkedin.com/in/hiredevonrice/
PROFESSIONAL SUMMARY
Healthcare Administrator and Army Veteran with 11 years of proven experience interacting and collaborating with multiple levels of management and diverse cultural audiences. Consistently achieved exceptional and measurable results while leading teams in dynamic, fast - paced environments. Possess a comprehensive background in health services information systems, planning and marketing for health services, and personnel resource, administration, and management derived from conducting civilian and military operations. Managed risk upon multiple lines to protect assets, property, and equipment valued over $3M while meeting the expectations of senior leadership. Possess extensive knowledge healthcare policy, managed care, health insurance, and health finance. Career supported by a Bachelor of Science in Technical Management with a specialization in Health Services Management.
Patient Services
Team Leadership
Strategic Planning
Healthcare Administration
Training and Development
Quality Management
Process Improvement
Communication/Organization
Microsoft Office Suite
PROFESSIONAL EXPERIENCE
Mountain View Care Center Boulder City, NV 2017 – 2018
Admissions Director
Managed activities related to admission of residents into the facility, marketing, and community duties
Implemented and managed systems to track inquiries, admissions, discharge, sales calls, and information necessary to monitor sales and business activity
Established admissions operational strategies by evaluating trends, establishing critical measurements, determining production, productivity, quality, and patient-service strategies
Identified current and future patient admissions requirements by establishing personal rapport with potential and actual patients and others in a position to understand service requirements
Coordinated targeted census goals while participating in departmental budgeting, planning, and supplying monthly reports to the interdisciplinary team and administrator
Collaborated with appropriate medical and facility staff and scheduled admission of residents
Department of Veterans Affairs Las Vegas, NV 2007 – 2017
Nursing Assistant
Assisted in the daily intake and care of 30 patients daily with varying medical needs; took vitals and other essential information in preparation for necessary procedures
Collaborated with team of 12 nurses in the care of up to 230 patients within hospital; visited patients and attended to essential needs, including medication, patient cleanliness, and reporting escalated medical needs to doctors
Participated in clinical process improvement plan for patient wait times; focused on Six Sigma methodology to create a concise plan that improved patient intake times by 50% and reduced patient complaints
MILITARY EXPERIENCE
Cargo Specialist United States Army
EDUCATION
Bachelor of Science, Technical Management Specialization in Health Services Management
DeVry University
DEVON RICE, PG. 2
CERTIFICATIONS & AWARDS
American Heart Association CPR-AED
Department of Veterans Affairs – Team Leader of Safe Patient Handling Certification
Certificate of Recognition 2018 – Customer Service Excellence
TECHNICAL SKILLS
Software: Microsoft Office (Excel, Project, Access, Power Point, Outlook, Visio, Word) SharePoint
Operating Systems: Mac / Microsoft Windows
Health Services Systems: Veteran’s Health Information System and Technology, Computerized Patient Record System
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