Manager Project

ANURAG SINGHAL

Contact Number: +*. 437-***-**** ; Email: *********@*****.***

PROFILE SUMMARY

Project Manager with 14+ years of experience in Quality Assurance, Software Testing and Project Management.

Manage, monitor and direct the global quality team members, test engineers on their day-to-day deliverables.

Leading the Apple Interactive team in the capacity of the Global QA Lead.

Leading the QA CoE and maintain the QA Process group function. Experience in managing Functional testing, Front-end UI testing, Mobile, Accessibility, Web and Web Analytics testing projects.

Working from Global locations viz USA (Cupertino, Sunnyvale), London, Dubai, Singapore, Sydney etc.

Implement the Testing Best Practices, Project Management, Performance, Non-Functional Testing, Test Automation, Training & Documentation. Responsible for successful delivery of projects on parameters of schedule, quality and Customer satisfaction by ensuring optimum utilization of resources with right resource mix to optimize cost with high quality deliverables. Extensively worked upon the Waterfall, Agile and V-Model methodologies. Well versed with writing & executing Test (conducting Black Box / Functional /Regression/Accessibility Testing and Bug Reporting). Specialize in testing applications on domains viz. Digital, ecommerce, Retail, Finance, Healthcare, Insurance and travel. Have tested projects on various technologies (HTML, CMS, Java, Microsoft, ERP, Siebel CRM, PeopleSoft CRM, Lotus Notes). Projects involve mix of manual, automation, performance testing & API testing.

Scrum, Prince2, ISTQB, ITIL Certified

Working from global locations: (USA, Singapore, UK, Australia, Middle-East)

KEY RESPONSIBILITIES

Lead the global QA CoE team for Hogarth Worldwide.

Lead the Apple Interactive team in the capacity of the Global QA Lead.

Track all aspects of the project - scope, schedule, effort, staff, risks, issues etc.

Identify corrective and preventive actions Re-plan in case of deviation.

Collaborate with leadership across different functions to support testing services.

Perform requirement analysis & perform Test estimates.

Recruitment of talented QA resources.

Motivate the Quality Engineering Team in following established quality practices.

Integrating continuous improvements in QA process.

Provide technical leadership, expertise and mentorship in the use of appropriate test tools and methodologies.

Report, analyze and compile test results, including defects and statistics.

Conduct historical analysis of test results & perform RCA (Root Causal Analysis).

Identify the testing scope, prepare estimates and prepare traceability matrix

Publish DSR & WSR for all Offshore\Onshore teams on weekly basis.

Skillful in creating WBS (Work breakdown structure).

Manage the end to end QA life cycle and managing the test plans and QA lifecycle.

Manage test automation of regression suites; minimize manual testing where possible

Ability to assess risk within a project and recommend appropriate actions

TRAININGS AND CERTIFICATIONS

Prince2 Practitioner Certified

ISTQB Certified

Certified Scrum Master

ITIL version 3 Certified

HIPAA Trained

PMI (PMP-35 PDU points)

Green Belt, Six Sigma trained

EDUCATION

Master in Computer Application

2003

INSDOC, IGNOU, Delhi

Bachelor in Science (Physics)

1999

Delhi

Senior Secondary (Class12th)

1995

Army Public School, Delhi, C.B.S.E

10th

1993

Mount St Mary's, Delhi, C.B.S.E

SKILLS SUMMARY

Operating Platforms

Mac iOS, Windows, UNIX, Lotus Notes, Android devices, ios devices

Testing Tools

Mantis, JIRA, Postman API, Selenium, JMeter, HP Quality Centre, Rational Clear Quest, Rational Test Manager, Rational Requisite Pro, Bugzilla, Microsoft web stress, Test Link, Fogbugz, Beyond Compare, Xenu, WAPT, SPIRA, Xcode, AChecker

Database

SQL, Oracle

Configuration Tools

Share point, VSS, MPP (Microsoft Project Plan), Win CVS

Professional Experience Summary

S. No

Organization

Designation

Duration

1

Quasar-Hogarth Worldwide

QA Manager

July'14 – Till Date

2

Clear2pay

QA Manager

Dec'12 – June’14

3

Ebusinessware

Test Manager

Oct’11 – Dec'12

4

Dell Services

(Software Development Advisor)

June’08- Oct'11

5

Birlasoft Limited

System Analyst

Sept'04- June'08

6

NexTag Services

Software Test Engineer

Feb’04- Aug ‘04

7

Convergys

Tech Support Officer

Oct‘03-Jan’04

PROJECT EXPERIENCE:

(I) Organization: Quasar -Hogarth Worldwide (QA Manager) July'14 - Till Date

Project Details:

1. Project Hogarth, Apple, Nestle, Santander

Domain Digital, Mobile

Tools JIRA, Postman, JMeter, TestRail

Team Size 24

Description: I am working as QA Manager for Hogarth Worldwide, leading the Testing CoE. The team includes QA Leads and Sr. QA engineers. As a Test Practice Lead perform the following tasks:

Managing the Testing Services and COE.

Managing day to day project priorities, continually improving project processes

Representing the Apple Global QA Interactive team.

Working on Apple product releases.

Quarterly budgeting, Planning large ad-hoc projects.

Identifying areas of improvement in the project and working towards them.

Managing team expectations and motivation.

Strategic roadmaps and guidance on achieving automation within the delivery teams.

Brainstorming on ideas and building tools and other utilities to assist in faster time to market and making best quality products.

Attend business meetings and define the future roadmap with clients across the globe.

Share responsibility with CTO for global application support and customized services.

Analyse and identify testable requirements with the business analysts.

Define the project scope, test estimates and test strategy preparation.

Manages QA tools, processes and governance to the delivery channels,

Coordinating with project managers, technical team leads, product managers, business stakeholders and build and release management to improve QA delivery at all stages of product development.

Report defects, test and verify defect repairs and follow-up

Create, communicate and manage quality assurance metrics for software releases.

Manage the planning and execution of product testing efforts, including all associated resources to meet committed delivery dates.

Conduct organization level trainings, interview, and knowledge sharing initiatives.

(II) Organization: Clear2Pay (QA Manager) Dec'12 – June14

Project Details:

1. Project Clear2Pay

Domain Payments

Tools Mantis, JIRA

Team Size 17

Description: This has been a strategic implementation to build up G3 solution for CIMB and RBS in Malaysia and Singapore banks.

Analyse and identify testable requirements with the business analysts.

Team Management and Test Planning.

Test Estimations.

Collaboration with leads of similar projects in other regions.

Gatekeeper to all Project processes.

Mentoring and motivating team to create Automation solutions for various test packs.

Create, communicate and manage quality assurance metrics for software releases.

Manage the planning and execution of product testing efforts, including all associated resources to meet committed delivery dates.

Defect Management.

(III) Organization: E Businessware (Test Manager) Oct'11 – Dec’12

Project Details:

1. Project Royal Bank of Scotland (RBS)

Domain Investment Banking, Payments, PeopleSoft (HRMS)

Tools Quality Center, JIRA

Team Size 11

Description : Finesse, the product is a Trade Management System. It is integrated with other third party system which facilitates the booking of trades at various locations. Trades from various location flow into the Finesse for matching and confirmation. There are some reconciliation rules on which finesse performs the matching.

Identify and develop a firm understanding of the test program, including trade life cycle/

Analyse and manage the scope and schedule for every release.

Review the overall Test Strategy, estimates reflecting the approach to SIT, Regression and UAT.

Resource management, located at different geographical locations.

Working closely with SME’s to ensure user criteria is clearly defined and testable.

Assess risks, issues and track to closure and suggest areas of improvements in the processes.

Ensure complete coverage of acceptance criteria for all deliverables.

(IV) Organization: Dell Services (Software Development Advisor) June’08 – October’11

Project Details:

1. Project Catholic Healthcare West (CHW)

Domain Healthcare

Tools Quality Centre, Load Runner, QTP

Team Size 14

Description : Catholic Health West (CHW) headquartered in Phoenix, Arizona, operates 41 acute care hospitals that span a service area which encompasses parts of Arizona, Nevada and most of California. It is the largest not-for-profit health care provider in California and the largest Catholic hospital system or health care system in the western part of the United States.

Test estimates, test strategy preparation and planned testing activities, including agile and end-to-end testing for different tracks.

Approve SIT Test plan and provide feedback to ensure full traceability to requirements.

Ensure timely and accurate communications and resolution of issues and prioritize work activities

Associate assignment, setting up individual team member goals and set up KRA’s

Coach and mentor individuals to ensure the successful delivery of the project.

Manage test delivery SLAs.

Conduct organization level trainings, interview, and knowledge management initiatives.

Manage the quality and ensure the standards are followed and audit requirements are met.

(V) Organization: Birlasoft (System Analyst) Sep’04 - June’08

Project Details

1. Project TeliaSonera

Domain Siebel (Order Management)

Tools Quality Centre, QTP

Team Size 7

Description: The BM application is based on the Siebel 7.8.2.6 eCommunications suite of business applications. The application enables the account management and order management processes for the Skanova wholesale product division within TeliaSonera. It provides interfaces to several applications for technical feasibility checks, price estimations and order placements for various products. There are three customer channels covered by the application namely Customer Support, Net Business Web and Net Business Connect

Initiating Project/ Task Kick Off.

Test Planning, Testing Strategy

Review and maintain the PHI of the project.

Identifying the configurable items and risks to the project.

Knowledge Acquisition from client and imparting the same to testing team.

Understanding of project requirements from requirement and design documents.

Providing estimates for manual testing for the functionality to be tested.

2. Project IPC Information Systems

Domain Telecom (USA stock exchange)

Tools Rational Clear Quest, Requisite Pro

Role Test Lead

Team Size 5

Description: For its Trading Floor Communication System, IPC provides mission critical telecommunications solutions. It facilitates the world's first IP trading desktop which maximizes the functionality of IPC's Voice over Internet Protocol (VoIP) turret. The IQMX supports voice, data and video applications directly and allows for cost effective business continuity solutions.

Preparation and execution of formal test plans

Preparation and execution of test scenarios and test cases

Report tests executed and logging defects in Clear Quest

3. Project Price Waterhouse Coopers (PwC)

Technology Lotus Notes, PeopleSoft

Domain E-Learning, Insurance

Tools Rational Clear Quest, Rational Test Manager, Requisite Pro

Role Test Lead (Onshore coordinator)

Team Size 9

Description: PwC provides its services in the fields of assurance, tax, human resources, transactions; performance improvement and crisis management have helped address client and stakeholder issues. For its in-house requirements and its partners requirements, application are being tested which are in Lotus environment.

Test Estimation

Requirement analysis and Identify issues in requirements and product documentation.

Test Plan preparation

Test scenario preparation & execution

Test Report generation and report reviews in Clear Quest

4. Project NEC

Technology VB.NET

Domain Retail

Tools Test Director

Role Senior Software Engineer

Team Size 8

Description: The application facilitated to serve the 7-11 Convenience stores, which was upgrading worldwide to .Net based solution. The project involved 3 basic projects- HQ, ISP (In-Store Processor) and the HHT(Hand held Terminal). All these 3 modules worked together to meet the complete requirements of a convenience store system (retail) like POS, Inventory, Order taking, stock taking, and a host of other varied requirements. These solutions were developed for HQ and ISP on .Net framework and for HHT on the .Net compact framework for hand held devices.

Understanding of Specifications.

Preparation of test cases and execution.

Reporting of tests executed and logging defects in test Director.

Attend regular meetings with the client.

(VI) Organization: NexTag (Software Test Engineer) Feb’04- Aug ‘04

NexTag.com is the leading comparison shopping site for products, mortgages, travel, cars and more. The company's proprietary Search and Match technology (SAM) helps shoppers quickly compare prices for products and services.

Environment J2EE, Windows, UNIX

Test Tools MAXQ, XENU, Sitescope

Preparing test cases against the specifications

Identification of defects and logged defects in Bugzilla

Executing the build for the test cases which includes Sanity testing, Functional Testing, Regression Testing, Integration testing.

Performed Ops Monitoring and build deployment on QA servers

(VII) Organization: Convergys (Tech Support Officer) Oct‘03-Jan’04

Worked closely with Quality operations (Microsoft) to keep track of the quality of the services delivered.

Worked with Quality Operations

Preparation of MIS reports.

Prepared reports through Agent Evaluation System.

(VIII) Organization: IBM Daksh (Associate) Oct ‘01-May’ 03

Worked with software development team to develop application catering to the needs of clients in US (Telecom) segment. (Sprint PCS). Supporting the customers of Sprint PCS and troubleshooting their technical quires.

Project Sprint PCS

Technology Java

Tool BugZilla

Role Team Member

Description: The project facilitated the training needs of an employee in order to update his skills on technical front and managerial front. The application was an efficient mean of updating employees learning histories in respect of ad hoc, locally-run training events. The application facilitated the solutions to the queries posted by the E-support/Sales team. The queries were then directed to the SME’s. The Average Handling time of customer was thereby reduced, and with more accurate responses. It also facilitated various other views i.e. feedback of an employee for the training, presentation, queries resolution.

Worked with development team for requirement gathering and testing of the application.

Responsible for understanding product requirements, functional designs.

Development, unit testing and regression testing.

ACHIEVEMENTS

1.Employee of the Month award

2.Team of the Year award

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