IT Manager Development and Support
Resume:
Joe Sciamanna
*********@******.*** 416-***-****
http://www.linkedin.com/in/joe-sciamanna-8038001b
IT Technical Manager Profile
15+ years’ experience managing and developing customer facing applications.
IT professional with numerous achievements through breath of knowledge and strategic IT management. Worked with large corporations benefiting them as a manager and a developer. Managed development teams, support teams, clients, and vendors. Researched and discovered creative ways to trim costs for clients. Worked with recognized companies including some of Purolator courier’s largest clients, Amazon, Apple, and IBM to mention a few. Overall technical lead for Purolator's data centre transition from CGI to Wipro.
Highlights of Expertise
Subject Matter Expertise
Program Management
Product Management
Development Teams
Financial & Risk Management
Generating Revenue
Customer Facing Applications
IT Infrastructure
Innovative Product Solutions
Customer Needs
Career Experience
Innovapost, Mississauga Ontario (2003 to 2018)
Served as a subject matter expert (SME) for customers and a key bridge to program management, product management, and development teams. Provided financial and risk management solutions in a fast-paced environment.
Senior Consultant, Developing, & Managing Client Facing Applications (2007 to 2018)
Communicated with the sales, marketing, and engineering teams to ensure requirements were understood and that business strategies were implemented to achieve organizational goals.
Recognized with several awards for critical thinking to help restore service ASAP to revenue generating customer facing applications during outages.
Ensured projects were delivered on time and on budget.
Managed the development and support of the largest shipping channels for Canada's largest domestic courier company, Purolator, with over 1.5 billion in revenue.
Saved Purolator over 500,000 through cost cutting measures in their IT support budget.
Served as key resource for Purolator's early adoption of MS BizTalk technology for the enterprise service bus and the EDI Shipping Channel.
Led database teams responsible for the support and development of RDBMS running MS SQL and Informix while enacting processes for automated monitoring and alerting systems.
Senior Consultant, Overall Technical Lead for Purolator’s Data Centre Transition (2014 to 2016)
Guided modernization and service-level enhancement initiatives spanning multiple facets of information systems, including data center operations, disaster recovery, cloud computing, and telecommunications.
Performed as overall Technical Lead for Purolator's data centre move from CGI to Wipro budget in excess of $50M.
Advised clients on security matters, performance considerations, and overall integration into the client IT infrastructure.
Produced new ideas, approaches or insights while creating innovative product solutions or designs, producing a range of solutions to problems.
Focused on customer needs and satisfaction, setting high standards for quality and quantity and monitor quality and productivity.
Senior Software Developer (2003 to 2007)
Designed and built software solutions using a number of engineering methods and tools. Covered several languages and subject areas while working closely with product managers, subject matter experts, QA teams, and technical writers to implement ideas.
Wrote the business layer for Purolator's web-based shipping tool online shipping; throughput in excess of 150,000 shipments per day and over $3M in revenue per day.
ADDITIONAL EXPERIENCE
Senior Software Developer (1999 to 2003) Purolator Courier Ltd., Mississauga Ontario
Developer Team Lead (1998 to 1999) Agora Food Merchants – A Division of the Oshawa Group,
Mississauga Ontario
Senior Software Developer (1994 to 1998) Purolator Courier Ltd., Mississauga Ontario
Education & Credentials
University of Toronto, Toronto Ontario
MAJORED IN COMPUTER SCIENCE
Professional Development: Company sponsored training courses in leadership, project management (both Agile and Waterfall), creating and overseeing departmental budgets and extensive technical training in development methodologies, network topology, security and change management.
Technical Proficiencies: Windows, Java, C#, .net, ASP, MS SQL, Informix, HP Unix, VMware ESXi, routers, LAN, wireless LAN, Microsoft Exchange, Active Directory, Microsoft Office Suite, Microsoft Project, Access, Crystal Reports and Visual Basic. Knowledge of Cloud-Based computing and SAP ERP.
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