IT Infrastructure Project Manager, Service Delivery, Network Operation

NAVNEET SINGH

Contact: +1-306-***-****

E-Mail: ***************@**********.*** /**************@*****.*** IT INFRASTRUCTURE PROJECT MANAGER with over 13 years of experience

-IT Infrastructure -Network Management -Risk Management

-Project Management -Service Delivery -Team Management Seeking senior level assignments in Project Management / IT Infrastructure with a leading organization of high repute preferably in IT sector

Career Synopsis

Project Management:

Delivered projects budgeted worth more than approx. $100 billon so far for Global as well as Domestic Accounts

Directed & managed projects from start to end

Developed and delivered progress reports, updates & presentations

Proactively identified potential risks and devised contingency plans

Involved in Project Tracking, Reporting & Escalating as and where required in order to timely close the project

Handled Scope Management, Risk Management and Negotiation of AMCs & SLAs with the vendors for large and medium-size business transformation projects

Ensured liaison with the project stakeholders on an on-going basis, monitored & managed the projects from execution to finalization and identified & managed project dependencies and critical paths

Skilled in enhancing network systems & provisioning support for system engineering activities entailing mapping business processes, studying workflow to design technical solutions, ensuring business functionality & enhancing competitive advantage

Involved in Project Tracking, Reporting & Escalating, as & when required in order to timely close the project Service Delivery / Operations Management

Led 24x7 NOC operations across multi-domain & location w.r.t. Data & Security

Acquired Technical Management Expertise for planning & administration of Technical Staff to provide first line support services for production environment in Data / Security & Voice Domain

Coordinated with Hardware Vendors Media Service Providers, handled Security-Hardening of more than 4500 Network Devices, Inventory Management & Control for all Network Devices

Identified & eliminated bottlenecks & SPOF in production pipeline and resolved them through providing suitable media as well as hardware level redundancy

Distinguished abilities in end-to-end process management, custom designing IT solutions and supporting end users & developing technical staff to achieve performance objectives

Ensured implementation, operations & maintenance of various Network & Security Components & NMS tools to monitor network performance

Involved in the capacity planning (CAPEX & OPEX) of the IT Network

Managed, improved & controlled several key processes like Inventory Control & Management, User ID Management, Patch Management & Updation, Devices Service Activation & Deactivation, Change Management, Network Architectures Physical & Logical, IP Addresses Allocation & Management Centralization, New & Renewal of Services, Hardware, Licences and Software

Possess ability to motivate staff, excellent team skills with ability to listen & contribute to discussions; acquired writing skills for documentation, building & maintaining relationships and end to end ownership Noteworthy Accomplishments

Successfully delivered the projects for IT Network Infrastructure for Globally Distributed Networks for Enterprise, Telecom & Managed Services including Data Centres’ IT Infrastructure Migration & Build-up for:

Vodafone Delhi Circle – IT Operations at New Delhi (IND) – Okhla DC

Vodafone North India – IT Operations at Haryana (IND) – Gurgaon DC

Telecom Circle IT Infrastructure Deployment for HP and J&K for VEL

Call Centres’ IT Infrastructure deployment for Vodafone - Intellinet Gurgaon, Mohali, Ahmedabad & Solutions, Okhla

Vodafone Gurgaon DC Built-up and Migration Project through all Stages of Project Management

Nortel Alteon & Cisco Pix Firewall Migration at VEL North India

Network Security Arch. Re-designing

Transition IT Infrastructure from Vodafone to IBM as part of outsourcing contract

Ensured transformation of Vodafone Delhi & Gurgaon DCs & PAN India Circle Offices Legacy IT Infrastructure

Managed transition & transformation of IT – Data & Voice and Legacy Network

Assured implementation of Network Zoning Architectures Employment Details

Since Mar’11 with Accenture India Pvt. Ltd., Gurgaon as Associate Manager (Role: IT Infrastructure Manager) Growth Path/Deputations

Feb’13-till date Associate Manager (Role: IT Infrastructure Manager) Mar’11-Feb’13 NOC Lead-Data Networks

Client: Johnson and Johnson (USA). (Raritan – USA) Key Result Areas:

Managed the Johnson and Johnson procurement of Network Devices (e.g. Routers, Switches, Firewalls, Bandwidth, etc.)

Spearheaded the Infrastructure and Network / Security related projects (short-term or long-term)

Established the remote coordination of infrastructure implementation/integration.

Managed and established the remote coordination with on-site service provides i.e.- One-Path, AT&T, Verizon etc.

Introduce service improvement plan to reduce delivery of project devices and bandwidth.

Responsible for Managing operations and resource allocation.

Involve discussion with customer on any new implementations, design, and change in Network architecture.

Completed major project such Morris Plane (MOPS) EDC exit project. Client: HESS Corporation. (Houston – (USA-Texas)

The Hess Corporation is an American integrated oil company headquartered in New York City, and a Fortune 100 corporation. The company explores, produces, transports, and refines crude oil and natural gas. Key Result Areas:

Led a team of 20 members to support Global HESS Network/ Network Security & Voice Infra.

Commissioning of New Rig Or Remote location IT infrastructure as per business need.

De-Commissioning of New Rig or Remote location IT infrastructure as per business need.

Handling Functional escalation and SPOC for the customer account.

Providing support to customer complete Network.

Handling Service Assurance and Service Delivery for the complete network.

Involve discussion with customer on any new implementations, design, and change in Network architecture.

Responsible for Managing operations and resource allocation.

Act as senior level escalation point for problem resolution.

Follow process for Problem Management and Change Management according to company standards.

Providing Technical training and Process training to New Members.

SLA Ownership and responsible for handling Vendor Management.

Involve in CAB meeting and changes are all compliant.

Enforce backups are taken prior and after changes have been completed. Client: Royal Bank of Scotland (UK)

Key Result Areas:

Led a team of 40 members to support Global Network Infra of Global banking client

Transitioned support function from onshore US to IDC India for Offshore support

Point of escalation to improve off shore support function- for all ATM, Branches, DC, Recoveries.

Delivering 24x7 support from India NOC for UK/EMEA/APAC & US clients

Liaising with the team members w.r.t. work, making sure that the deadlines/project milestones and customer requirements are achieved & standard processes are being followed

Ascertaining the meeting and escalating of service level agreements whenever required

Coordinating and participating in client work groups and internal team building exercises

Giving weekly & monthly status reports for client information

Monitor, troubleshoot, and escalate production problems per operations processes, affecting the global network and systems infrastructure

Work with the Global vendor\product in delivery of data network service, hardware and software to agreed service levels.

Perform Global vendor (i.e. BT, AT&T, Cisco, Colt) interaction with internal and external support organizations

Responsible for ensuring that end to end Data related incidents/Service requests are closed within SLA.

Driving Service Improvement Plan.

Establish self as Network expert or key contributor/ Lead by example.

Increase client/customer or user satisfaction

Make/propose improvements to work products, services or processes

Build skills needed to execute current responsibilities

Effectively participate in Performance Management process for 65 resources.

Improve team morale/engagement by arranging Training/R&R. Highlights:

Received “STAR OF THE QUARTER” Awards for completion of major projects for client Johnson and Johnson (USA)

Holds the merit of receiving IOTC Excellence Award for overall performance of the team

Received “Above & Beyond” Awards for People Developer and Value Creator

Bagged Best People Certificate Award and On the Spot Award & Certificate Feb’07-Mar’11 IBM India Pvt. Ltd. (On payroll of IBM after IT team acquisition of Vodafone), Gurgaon Growth Path/Deputations

Jan’08-Mar’11 Project Lead-Networks & Security (IT Infrastructure) Feb’07-Dec’07 Assistant Manager-Networks & Security (IT Infrastructure) Key Result Areas:

IT Network Infrastructure Projects, Operations & Processes Management, Improvement & Control including Administration, Operation & Maintenance for:

Data Centers for North India Operations at Delhi & Gurgaon

PAN India Circle Offices IT Network Transformation

Vodafone Offices

Call Centres

MSC’s / IN Locations

Stores, Mini-stores, Agencies & Zonal Offices

Maintained the effective capacity planning of Network / Security and Vodafone North IT & Telecom Infrastructure

Optimized the bandwidth and network parameters for effective throughput available to the Enterprise Applications

Assured the:

Timely updating of OS Security Patches and updates of Signature/IOS files on all the Perimeter Security/Network Devices

Corporate Security Policy was in compliance with Vodafone Standards, suggested enhancements and recommended improvement in the Corporate Security Policy with Proper Change Management Process

Automation of Configuration Backups via Cisco Works

Inventory Management via Orion Solarwinds

Network Monitoring via Cisco Works

Automated Alerts via HP OpenView

ISEC – Security Hardening Implementation

Elimination of Single Points of Failure into the IT Network Infra wherein feasible

Administered the management of Firewall-Cisco, Checkpoint & Nortel Alteon

Handled the Antivirus-Trend Micro Security Suite, Symantec End Point Security Suite

Managed Web/Content Filtering-Web-sense and Windows ISA Proxy

Organized the security audits/conducted regular internal audits for Vodafone North Network and out sourced call centres & agencies

Managed the procurement of Network Devices (e.g. Routers, Switches, Firewalls, Bandwidth, etc.)

Spearheaded the Infrastructure and Network / Security related projects (short-term or long-term)

Led Wipro FM team SLA contract i.e. escalation, cost and penalty as per SLA

Established the remote coordination of infrastructure implementation/integration Highlight:

Received Certificate and Awards from IBM leadership post completion of Data Centre migration Project Previous Experience

Dec’05-Jan’07 with Wipro Infotech Ltd. as Senior Network Engineer-Networks & Security Feb’05-Dec’05 with Microland Ltd., Noida as Senior Network Engineer-NMC Feb’04-Feb’05 with HCL Infinet Ltd., Noida as Network Engineer (On Job Trainee) Sep’02-Feb’04 with Tata Internet Services Ltd. (Orientation Internet Services), Delhi as Network Engineer Scholastics

2002 MCA from IBS, Khandari Agra, Dr. B.R. Ambedkar University, Agra 1999 B.Sc. (Maths) from N.D. College, Agra University Technologies Worked On

Worked on the following technologies:

Firewalls – Check Point, Cisco Pix/ ASA & Nortel Alteon

Web /Content Filtering – Websense & ISA Proxy

Management of Firewall – Cisco ASA, PIX, Checkpoint & Nortel Alteon

Antivirus - Trend Micro Security Suite & Symantec End Point Security Suite

Cisco Routers - Cisco 7200, 3800, 3700, 3600, 2800, 2600, 1800 & 1700 Series

Switches - Cisco 6500, 4500, 3700, 2900, 1900 Series & D-link

Firewalls - Cisco ASA – 5540, 5520, 5510 & PIX Firewalls -535, 525 Series, ASA

Protocols - EIGRP, IGRP, RIP, STP, VTP, Trunking, HSRP, VRRP & GLBP, MPLS

Tools - Cisco Works, Solar Winds, HP-Openview, MRTG, Sniffer Pro, Ethereal, Zenoss, Voyence, BMC-Remedy.

Packetshaper - Packeteer 3500, 4500, 7500 & 10000

Media - Fiber, E1, Metro-Ethernet, ISDN, VSAT & RF

VoIPs - Cisco IPT, Avaya.

Personal Details

Date of Birth: 16th April 1978

Address: Tower-6 Flat # 504, Bestech Parkview Residency Gurgaon-122017 Languages Known: Hindi and English

Pls. refer to annexure for Project Details, Certifications, Training & Skill Set Annexure

Major Projects

With IBM India Pvt. Ltd. (On payroll of IBM after IT team acquisition of Vodafone), Delhi As Project Manager

Led the following projects:

Johnson & Johnson Morris Plane EDC Exit Project.

Vodafone Gurgaon DC Built-up and Migration Project through all Stages of Project Management

Nortel Alteon & Cisco Pix Firewall Migration at VEL North India

Network Security Arch. Re-designing

VEL North India WAN Migration on MPLS Back-Bone Network

Deployment of Last Mile Security (Safe Boot-Devices Encryption) Brief Projects (Gurgaon DC Migration)

Set-up Network Infrastructure at Gurgaon Data Centre

Implementation of Intranet, Internet, Extranet Zones, MPLS, Wi-Fi, RAS Connectivity in New Data Centre

Migrate Vodafone and Sify Stores Links from Okhla DC to Gurgaon DC

Migrate Extranet Links like Call Centre, MSC, DSA and Printing Links from Delhi Okhla DC to Gurgaon DC

Setup backup infrastructure at Gurgaon Data Centre

Migrate Sunset/Live Wintel Servers from Okhla DC to Gurgaon DC As Core Team Member

Completed the following projects:

NDC-Data Centre Migration

Network Consolidation

Role:

Controlled the project against the scope, time, cost and reported any slippage to project stakeholders

Liaised with the project team members and operational team (BAU) for timely completion of deliverables

Coordinated with the:

Network Team for identifying the requirement and challenges in setting up connectivity between various Vodafone offices

Application owners to gather the dependency information and incorporated their inputs in server movement plan

Interfaced with the Wintel Team for identifying the application dependency, requirement and challenges in migrating the servers to new data centre

Interacted with the client / stakeholder for requirement gathering, risk assessment and assessed the deliverables to ensure quality and continuous involvement of stakeholders, for scope control & verification

Looked after the vendors/suppliers from project planning till contract closure

Addressed the conflicting issues upfront, to ascertain the difference were minimized and productivity improved

Managed the Indexing & Archiving Project related records for quick references With Wipro Infotech Ltd., Gurgaon

Managed the following projects:

Enterprise WAN Re-design Project

Network Security Arch. Re-designing for Portal Launch CERTIFICATIONS

Pursuing Project Management Professional Certification (PMP).

Information Technology Infrastructure Library (ITIL-V-3-Foundation)

Information Technology Infrastructure Library (ITIL-Intermediate – SO & ST)

Cisco Certified Network Associate (CCNA)

Cisco Certified Network Professional (CCNP)

TRAINING

Trained CISA Professional from IBM Training Camp Noida (India) in 2010 SKILL SET

Vision and Conceptualization

Technology Selection and Promotion

IT Services Management

Project Set up and Stabilization

Project Scheduling and Execution

Information Security Setup and Compliance

Team Management, Presentation & Communication Skills

Vendor Management and Coordination

Quality Awareness & Business Communication

Process Orientation and Improvement

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