Customer Service Microsoft Office

Zenaida Giambrone

******@*****.***

I am bilingual in Spanish. Reliable and Responsible with over 15 years experience as a Registrar in Emergency Room/Admitting

Experience

Emergency Room Registrar Mar 2015 - Dec 2017

Baycare Health Systems, New Port Richey

First point of contact of patients and family members arriving to emergency room

*Obtain all demographic and insurance info

*Input all info into Cerner get charts ready efficiently and accurately for triage nurse

*Admit all maternity patients and outpatient patients checking in for cath lab, op surgeries and blood work

*Visit patients on discharge, collect any money do

*Fill out forms for uninsured patients

*Obtain MSPQ IMM Forms for Medicare patients

*Quick Reg EMS

*Worked at the Central Pre-Registration Unit calling patients and verifying demographics and insurance information for upcoming procedures

*Worked as a PRN across multiple hospitals throughout Baycare Health System Dispatcher Jul 2013 - Mar 2015

Im, Long Island

Answer busy incoming calls from stranded motorists, dispatch mobile mechanics and tow trucks as needed Emergency Room Registrar May 2005 - Oct 2012

Helen Ellis Memorial Hospital, Tarpon Springs

First point of contact of patients and family members arriving to emergency room

*Obtain all demographic and insurance info

*Input all info into Cerner get charts ready efficiently and accurately for triage nurse

*Admit all maternity patients and outpatient patients checking in for Cath lab, op surgeries and blood work

*Visit patients on discharge, collect any money do

*Fill out forms for uninsured patients

Emergency Room Registrar Feb 2000 - May 2005

Bayonet Point Hospital, Hudson

First point of contact of patients and family members arriving to emergency room

*Obtain all demographic and insurance info

*Input all patient information onto forms to get charts ready efficiently and accurately for triage nurse

*Admit all maternity patients and outpatient patients checking in for Cath lab, op surgeries and blood work

*Visit patients on discharge, collect any money do

*Fill out forms for uninsured patients

Bilingual Customer Service Rep Jun 1996 - Feb 2000 The Home Shopping Network, St Petersburg

Answer busy incoming calls in Spanish/English from customers looking to place orders

*Follow up on calls regarding missing merchandise not received or damaged Skills & Specialization

Bilingual English, Spanish, Forms, Microsoft Office Suite, Team Player, Excel I, Insurance, Written Communication, Money, English, Microsoft Word, Charts, Quick Education

Francis Lewis High School

Diploma

Fresh Meadows

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