Customer Service Technical Support

MAURICE L. SAUNDERS

***** ******* *****

Fredericksburg, VA 22408

Cell 540-***-****

Objective: To obtain a position in customer service with a company that allows me to utilize my computer technical and customer relations skills.

EDUCATION AND TRAINING:

E.C.P.I Technical College, Richmond, VA 1997-1999

Associates of Applied Science Degree in

Computer Electronics Technology

SKILLS: Excellent Customer relations skills, quick learner, multi-tasked,

Challenge oriented, build a computer from the ground up,

Install hardware and software components, configure

Hardware and software components, cat5/cat6 cabling skills, underground

Underground cable maintenance skills, management, electrical, plumbing,

Masonry, CAD, Spreadsheets,

SOFTWARE USED: DOS, Microsoft Windows 95, NT, 2000, Millennium, XP,

Vista, Seven, PowerPoint, Microsoft Excel, Access, Word,

Macintosh, Linux, Broadband Networking,

EXPERIENCE:

December 2017-Present

Alorica

Call Center Representative

1.Troubleshoot television and internet issues

Of residential and bulk clients

2. Take payment and setup future payment installments

3.Provide excellent customer service to all customers

July 2017- December 2017

A.S.I (ALLEGIANCE SECURITY INTEGRATION)

Security Technician

1.Installation of security components (intrusion panels, cameras, motion sensors, card readers etc.

2.provide exceptional customer service

3.pull cables and terminate to patch panels, switches and data closets

June 2017-July 2017

Tek Systems

Cable Technician

1.Pulled different types cables for customers

2.Terminate to patch panels, switches and data closets

3.Provide exceptional customer service

May 2015- June 2017

MASTEC INCORPORATED (DIRECTV)

SATELLITE TECHNICIAN

1. Provide satellite TV for customers

2. Provide outstanding customer service skills

3. Connect customer’s system to the internet

4. Log all information of customer’s accounts for future techs

Oct 2012-Mar 2015

LKQ AUTOMOTIVE INDUSTRIES

DRIVER

1.Deliver auto parts to designated companies

2.Provide excellent communication skills

3.Log all payments for merchandise daily

4.Collect payment for merchandise

June 2012-present

MANPOWER STAFFING

Laborer

1.Renovate new and old buildings

2.Provides assistances to all contractors

3.Setup new electrical systems

4.Setup racks for new computer devices

March 2011- June 2012

COUNTRY COOKING

Manager

1.Manage day to day operations

2.Focus on guest satisfaction and valuing of employees

3.Gather and log all money and deposits for each day

4.Practice food safety management

5. Train employees for every position

April 2009- August 2009

COMPUTER CABLING AND TECHNOLOGY SERVICES

CABLE TECHNICIAN

1.Locate underground utility lines

2.Layout and bury plastic tubing for fiber optic cable

3.Run fiber optic cable to specified destinations

4.Setup boxes for fiber optic splice points

March 2006 – August 2008

SHOCKEY CONCRETE, FREDERICKSBURG, VA

FORM SETTER

1.Create wood forms for concrete panels

2Design forms from blueprints

3.Fabricate wood forms for customers interest

December 2003 - January 2005

COMCAST ONLINE, MANASASS, VA

CAE II (TECHNICAL SUPPORT)

1.Provide technical support for customers via telephone

2.Maintain network status

3.Help customers install home networks

4.Troubleshoot hardware/software issues

November 1999 - May 2003

ADELPHIA CABLE, FREDERICKSBURG, VA

CABLE MODEM TECH

1.Settings up computer networks in customer’s homes

2.Configuring Cable/DSL routers

3.Troubleshooting hardware/software components

4.Provide technical support to customers

5.Installed PCI adapters and TCP/IP configurations

6.Installed cat5 cabling in customer’s homes

7.Cat6 underground maintenance

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate