Customer Service Server

Professional Summary

Skills

Work History

PAULA CROUSE

Concord, NC (C) 704-***-**** *************@*****.*** Focused server successful at multi-tasking and delivering prompt and friendly service to all customers. Maintains a positive attitude and a great sense of humor during peak hours. Organized and efficient server

professional demeanor

Outgoing and energetic

Thrives in fast-paced environment

Up-selling capability

Courteous

Committed team player

Customer service

CPR certification

Decision-making

Server 01/2013 to Current

Red Lobster – Concord, NC

Consistently provided professional, friendly and engaging service. Skillfully promoted items on beverage lists and restaurant specials. Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Addressed diner complaints with kitchen staff and served replacement menu items promptly. Quickly recorded transactions in MICROS system to deliver prompt service. Demonstrated genuine hospitality while greeting and establishing rapport with guests. Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

Provided friendly and attentive service.

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.

Proactively prepared for large parties and reservations, anticipating planning and staffing needs. Bussed, cleared, cleaned and set tables in a quiet and efficient manner. Assisted co-workers whenever possible.

Maintained complete knowledge of restaurant menu, including daily specials. Server 10/2006 to 03/2010

Logan's Roadhouse – Kannapolis, NC

Education

Associate of Applied Science: Computed Tomography 2005 Forsyth Technical College - Winston Salem, NC

Majored in computed tomography

Associate of Applied Science: Radiology 2004

Rowan Cabarrus Community College - Salisbury, NC

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