Technical Support Engineer

Rahul Darak

Contact: +91-984*******

E-Mail: *****.*****@*****.***

Technical Support Engineer:

Have one and a half year of experience in Administration, Configuration, Maintaining and Troubleshooting of Windows OS.

Technical Purview

oOperating Systems : Windows 7/8/10/XP/Vista, Thin Client.

oHardware & Networking : Server/System Administration, PC Hardware Troubleshooting.

o Email Clients : TeamWork Desk, Zimbra.

Professional Experience

TalentSprint (https://www.talentsprint.com/) August 2016 to Present

Technical Support Engineer

Roles and Responsibilities: Working as a Technical Support Engineer on Windows environment. Managing client operating systems, Maintaining LAN, Installing client operating systems and printers at client places. Provided technical updates and support to complex ongoing issues within the network area to immediate upper management.

Key Contribution

oProvided business-clients with efficient support – Responded to phone calls, emails, and in-person requests.

oInstalled software, configured and tested customer PC’s, analyzed functionality of peripheral appendages.

oWorked closely and effectively with vendors to replace/repair defective hardware and software.

oUnderstanding the Functional Requirements.

oManaged Users through windows server 2008.

oInstallation & Configuration of operating systems like Windows 7/8.

oInstallation of software and programming languages.

oTroubleshooting Dot matrix, laser jet, HP Printers and line printers.

oAdept in systems installation, configuration and upgrading of multiple operating systems like Windows XP/Windows 7/Windows 8.

oRemotely solving client issues regarding both application and system using Remote desktop connection and Team Viewer.

oExtending support to the network infrastructure and Maintaining LAN including hubs, Switches, Network cables etc.

oCoordinating with the Head Office Helpdesk in tasks related with the mail servers and WAN connectivity.

oResolved all problems and questions in a timely manner.

oInstalled and patch updated hardware and software.

oEnsured maintenance of system data security.

Academic Record

Bachelor of Technology – E.E.E Aggregate : 69% 2010-2014

Intermediate – M.P.C Aggregate : 83% 2008-2010

S.S.C Aggregate : 82% 2007-2008

Personal Dossier

Date of Birth : 20th Oct, 1992.

Languages Known : English, Hindi, Telugu.

Nationality : Indian.

Marital Status : Unmarried.

Pan Card Number : BHHPR2664A

Address : H.No: 7-3-106,

Medhar Basthi,

Kothagudem,

Bhadradri Kothagudem District

Telangana - 507101.

Declaration:

I hereby declare that the information furnished above is true to the best of my knowledge.

Place: Hyderabad

Date: (Rahul Darak)

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