Customer Service Sales

Salman Arif Maniar

**th Mohd Ali Road, Mochi Chawl Bldg,4th Floor,Room-no:71-A

Mobile –976-***-**** Email Id – **************@*****.** Objectives

Seeking an opportunity in a global organization, which can utilize my working efficiency, where in I can contribute to the best of my skills, talent and hard work for the growth of the organization as well as of myself and motivate me to perform and deliver outstanding results. Education Qualification

Passed S.S.C From Delhi Board in 2008

Passed H.S.C From Mumbai Board in 2010

Passed B.COM From Shobhit University in 2015

Additional Qualification

Completed the IATA Foundation/ Consultant level from IITC-

(June 2017)

Completed GDS Training in Amadeus from IITC- (June 2017) Working Experiencie

Ola Ani Technologies Pvt Ltd (January 2017 -Till Date)

Location:Andheri (Chakala)

Position-Team Coach & Quality analyst

Responsibilities:

Identified operational issues and devised goals and plans to address them.

Assigned tasks to individuals and departments

Conducted analysis of progress and held monthly meetings regarding goals and tasks.

Reviewed business plans and set goals for future

Monitored in-bound and out-bound calls made and received by various operation teams and provided feedback to improve their client experience

Timesaverz Dot Com Pvt Ltd (December 2015- October 2016)

Location:Goregaon

Position-Customer Service Executive

Responsibilities:

Handling customers query.

Resolving customer complaints through email and calls. Providing proper & correct information to the Customer. Handling Escalations.

Coordination with the different department of the organization.

Quikr India Private Limited (April 2013- December 2015)

Location:Lower Parel

Position-Content Creation (Voice Calling)

Responsibilities:

Handling customers query.

Updating customer for the status.

Handling customer escalation.

Future E – Commerce Infra Structure Ltd (April 2010 – April 2013)

Location:Vikhroli

Position:Customer Service Executive

Responsibilities:

Sales and Customer Service.

Coordinator.

Providing proper & correct information to the Customer. Giving assurance & Acknowledge to the customer about Complaint & Sales.

Taking ownership on the Call.

Co-coordinating with backend team and courier partner. To deliver the product on given time.

Personal Skill sets

Ability to establish team work.

Strong willingness to learn new skills and abilities and observe perception.

Initiative for taking new responsibilities and high Interpersonal skills.

Like to interact with People to know them, understand and help them to solve their problem

Good communication, analytical and interpersonal skills. Extra curriculum activities

Participated in many marathons in school

IT Skill

Well versed with MS Excel, Word and Power Point, Internet Applications and Web Services Date of Birth: 10th August, 1992

Gender: Male.

Marital Status: Single.

Nationality: Indian.

I hear by declare that all the information furnished above is true to my knowledge and belief. Thank you,

Yours truly

(Salman Arif Maniar )

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