Service Desk/Desktop Support Technician

James Tom

***** *. **** *** ***. H*** Phoenix, AZ 85023 602-***-**** ac5bsb@r.postjobfree.com

OBJECTIVE - Seeking a challenging IT position with an opportunity to learn and grow as a IT professional

Technical Specialties

HP ITIL Certified

Mobile Device Management Software

LogMeIn/Remote Software

Active Directory Administration

Meraki Networking Software/Hardware

HP Networking Hardware

Security Software – Webroot, Norton

Exchange Administration

Apple iOS knowledge and support

Office 365 Suite

Microsoft OS 7,8,10

WAN/LAN/VPN

VoIP – Cloudnet/ShoreTel

WORK EXPERIENCE

IT Analyst Colony Starwood Homes/Invitation Phoenix, AZ 06/2016 – Present

O365 Suite managing

Active Directory managing/auditing

Troubleshoot guest devices, including desktops, laptops, tablets and phones, Windows/MAC

E-mail account management utilizing Office 365

Setting up and managing Meraki Network Equipment

IT Tech Best Western Phoenix, AZ 06/2014 – 06/2016

Troubleshoot guest devices, including desktops, laptops, tablets and phones for Wi-Fi support

Help hotels install and configure networking equipment.

Basic user management in AD

E-mail account management utilizing Office 365

Setup and managed Nomadix, HP, And Cisco Meraki equipment

Security Guard Best Western Phoenix, AZ 12/2012 – 06/2014

Video Surveillance

Indoor/Outdoor patrols

Security Guard Advance Security Tempe, AZ 01/2009 – 12/2012

Secured various types of multi-million-dollar equipment including servers and Telco equipment in addition to guarding up to hundreds of employees.

Trained with Pelco surveillance camera systems & emergency & trouble systems.

Security Guard Veterans Security Tempe, AZ 10/2008 – 1/2009

Patrolled grounds and secured inventory

Worked with a team of three other guards

Install Tech Cactus Jack’s Auto Phoenix, AZ 09/2007 – 10/2008

Installed car stereos and speakers as well as GPS units.

Worked independently and as part of a team

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