Test Cases Customer Service

IRINA KUIMOVA

Cell: 917-***-**** Email: *********@*****.***

SUMMARY:

- Understanding of Software Development Life Cycle, QA methodology and tools

- Experience in functional, usability, performance, regression testing

- Proficient in writing clear test cases

- Entusiastic team player with outstanding communication skills

- Very detail-oriented, quick learner and very proactive EXPERIENCE

Stay Wanderful, New York, NY

Intern (QA Tester) Nov 2017 to Feb 2018

- Wrote clear and comprehensive test plans and test cases

- Ensured that quality issues and defects are appropriately identified, documented, tracked, and resolved in a defect tracking system (Pivotal Tracker)

- Worked closely with developers to verify features and fixes for the product American Best Getaways, Inc., New York, NY

Software Quality Assurance Tester Jan 2017 to Nov 2017

- Prepared test plans and test cases based on business request

- Planned test schedules or strategies in accordance with project scope and deadlines

- Executed tests according to test plans and scripts

- Performed GUI, Back End, Regression, Smoke testing

- Coordinated and participated in UAT

- Coordinated with developers, project managers and to resolve various issues related to bug-fixing and provided creative feedbacks

American Best Getaways, Inc., New York, NY

Travel Agent/ Sales Associate Oct 2012 to Jan 2017

- Created, promoted, sold travel products, tour packages

- Booked accommodations, transportation, tours, car rentals, flights, and cruises

- Negotiated contracts with travel partners and other travel services providers

- Provided customer service for FIT, international groups and corporate clients Wyndham New Yorker Hotel, New York, NY

Assistant Manager June 2009 to Aug 2012

- Responsible for other employees’ scheduling and training

- Built sustainable relationships and trust with customer accounts

- Managed reservations, events, cash and credit collections

- Coordinated specialized group menus

SKILLS

- Operating systems: Windows, MacOS

- Software testing: Manual and Automation (Selenium IDE)

- Defect tracking (Pivotal Tracker, JIRA, QC)

- Bilingual (Russian, English)

- Excellent interpersonal and communication skills EDUCATION

CUNY – New York City College of Technology 2015

BA in Hospitality Management

University of Art and Culture, Russia 2010

MA in Hospitality Management

Portnov Computer School 2017

Software Quality Assurance course

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