System Engineer

Yama Hoss

Fremont CA *****

925-***-**** *******@*****.***

PROFESSIONAL SUMMARY:

A highly skilled System Engineer / SCCM Administrator with a solid background in architecture, software deployment, application packaging, PC/Workstation patching, OSD and best practices

Experience in Windows Migration: XP to 7 migration, Windows 7 to Windows 10 in place upgrade automation deployment

Experience in package, test and deploy business software packages and updates to the end user environment

Experience in installation, configuration, migration, upgrading and maintenance of desktop PC/Workstation software and related peripherals

Expertise in SCCM capturing images, creating packages, advertisements, task sequences, operating system deployment (OSD) and queries and applying patches, service packs, and infrastructure updates

EMPLOYMENT EXPERIENCE:

Vocus Communications July 2013 – Dec 2017

SCCM Administrator

Architect, build and maintain the enterprise automated desktop image configuration management solution (Building Distribution Point, Migrate SCCM to latest (1511, 1610, 1702, 1710), Collection, Packages, SQL Database etc..)

Provide tier 3 level support to help desk folks for their day to day technical support issues

Responsible for administering and specializing in Microsoft SCCM capabilities to ensure large enterprise network patch management, distribution and compliance functions are met for both classified and unclassified networks

Creating and deploying packages using MDT and WDS

Evaluate new emerging technologies and products to enhance the desktop imaging solution

• Deploy Office 365 with Windows 10 Enterprise to all user end machines

Perform an in-place upgrade windows 7, 8.1to Windows 10 current branch

Create and deploy custom scripts to be used in upgrade and deployment of software through GPO and SCCM

Create SCCM management reports as required to support daily operations and staff tasking on the state of the information technology enterprise

Build query based device and user collections based on Active Directory security groups

Perform root cause failure analysis using log files and reports

Provide technical support in developing innovative technical solutions and troubleshooting SCCM faults

Managing Windows 7, 8 and 10 using SCCM and Windows Server 2016 R2

Managed Security softwares Symantec, Cylance, and carbon black

Deployed Mbam(bitlocker) Client for over 3000+ machines and installed Mbam portal to retrieve the keys for locked machine

Worked with Network Security team to ensure proper SCCM ports where implemented

Build and Managed ESXi for developers

Automate Tasks using PowerShell scripting

Pharmatech Solutions Inc Jan 2010 – Mar 2013

Premier Field Engineer

Engage in advanced technical troubleshooting for Windows clients

Assist with SCCM planning, setup, deployment and maintenance

Use of Microsoft Deployment technologies: SCCM OSD, MDT (lite/zero touch), ADK and WDK

Analyzing and applying patches, service packs, and infrastructure updates

Practical experience with Windows and Internet Explorer performance problems and trouble shooting

Offer exceptional customer service through an ability to manage challenging technical issues by setting customer expectations, devising and implementing action plans

EDUCATION:

B.S., Engineering San Jose State University, San Jose, CA 2013

Certificate, Udemy Academy, SCCM 2012 and Windows 2012 R2

Associate’s Degree, Mission College, Santa Clara 2010

ADDITIONAL INFORMATION

US Citizen with Interim Secret Clearance, Submitted SF86 in Feb 2009

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