Customer Service Manager
Resume:
Kevin Bailey
Midland Texas, 79707
**********@*****.***
Professional Summary:
Expertise in managing projects within Information Systems, Telecommunications and Customer Service.
Proven ability to bridge technology and business goals.
Demonstrates excellent customer service and effective help desk support and problem solving skills within a high volume sales atmosphere.
Technical Summary:
Desktop and laptop support
Microsoft Office
AVG/Symantec antivirus support
Active directory
VPN support
Wireless Networking
IPhone/IPad support AT&T and Verizon
Security Camera Systems
A+ and Net + Certified
Remote computer support
Cat 5 cable installer
Cash Register support
Professional Experience:
Alert Security Company 04/2015 – Present
Odessa, Texas
Installation/Support Manager
Install high definition Commercial security cameras
Provide end users with technical support and training
Maintain existing hardware and install new hardware
Provide excellent customer service and prioritize responsibilities on all service calls
Install and support Microsoft office including email setup and configuration.
Support desktop and laptops, including printers and copiers and I-phones.
Prompt service to all application needs to assist the end users production.
Install and support alarm systems, including running cables and networking.
Bosworth Company, Ltd. 01/2012 – 04/2015
Midland, TX
I.T. Manager
Managed applications, technologies, infrastructures and call/data center environments.
Managed all telecommunications, with proven, significant cost reduction
Successfully converted IP Flex and fiber optic from 10 mbps to 100 mbps circuit
Responsible for purchase and inventory management for all I.T. assets
Systems Administrator for 8 locations, including Bosworth, Midas, Darville, Roto Rooter,
Installed IP Security camera’s with network and I phone/I pad access.
Managed all security door access, assigning cards/fobs, and schedules
Managed 320 I-phones, 250 with AT&T and 70 with Verizon
Ameritox Limited 02/2010 – 01/2012
Midland, TX
I.T. Manager
Provided all I.T. Support for laboratory with 250 computers
IPhone and IPad support for large Sales Team
Supported all Lab software, printers and LAN connections to Analysis Lab Instruments
Performed Maintenance on servers as needed
Helpdesk support and on call rotation for the entire company
United Fuel & Energy 11/2007 - 02/2010
Midland, TX
I.T. Specialist
Systems Administrator Support for 3 offices
Installation of Cisco Phone System, servers, computers, printers & network routers
Managed all telecommunications for 200 employees
HEB Supermarket 12/2006 – 11/2007
Midland, TX
Central Checkout Manager
Responsible for coaching and training of partners
Managed stock levels of products on the front end
Supervised partners on customer service, cash control and production
Assisted in the hiring process, including interviewing potential new hires
Malloy’s Cash Register Company 01/2001 - 12/2006
Midland, TX
Customer Service Specialist
Customer Service Supervisor for 20 United Supermarkets, #1 Ranking
Product Specialist supporting IBM, Panasonic, NCR and Inovax Systems
Managed office and equipment inventory, #1 Ranking
Installed point of sale equipment and provided customer training.
Education:
Midland College, 2001
Cisco 1 and 2 Networking
A+, Net+, CCNA
Private Security License
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