General Manager

THOMAS M KELLEY

**** ***** ******* **. ***********, IL 62703 217-***-****

***********@***.*** Thomas Kelley on Facebook

Enthusiastic and hard-working Store Manager with a winning attitude and desire to deliver an exceptional shopping experience. Focused on setting high expectations and raising service standards. Savvy marketer with a record of improving revenue, reducing shrink and turnover, and increasing customer satisfaction. Recognized for my ability to efficiently manage broad aspects of front-end and back office store operations and sale activities. Excels at relation-ship building, organization, and making sound judgements under pressure and within tight deadlines or budgets.

EXPERIENCE

JANUARY 2016 – PRESENT

OPERATING MANAGER, KELLEYS ENTERTAINMENT, SPRINGFIELD, IL

I oversaw all business functions of contracted events, advertising and marketing sales

Managed all human resource activities, scheduling and training of company associates

Managed schedule for contracted events to ensure all associates, equipment and event crew is in correct location, on time and on task

Ensure the process moves smoothly from initial client meeting to final meeting, all planning and post planning is finalized and complete

AUGUST 2009 – JANUARY 2016

STORE TRAINING MANAGER, FAMILY DOLLAR, Springfield, IL

Build and sustain customer- focused store culture to ensure a pleasant and profitable shopping experience.

Setup a customer needs assessment to identify preferences and drive profitability

Manage all store operations with key-holding responsibility: open and closing of the store

As a store manager I created an employee schedule, which reduced employee turn-over rates while maximizing store operational abilities. In doing so the store profited 30% in sales and reduced shrink by almost 55%.

Managed merchandising through implementation of cycle counts and various bogo and sale displays per plan-o-grams

Held accountability for cashier area, credit card transactions, and daily bank deposits.

Observe and coach associates in sales, recruit, train, supervise and evaluate store team.

Finding solutions to problems that would arise i.e. (employee turn-over, overhead costs, overtime, budget limitations)

APRIL 1997 – JULY 2009

GENERAL MANAGER, VIC’S PIZZA

As a manager I developed an operation where pizzas can be made ahead of time before ordering to make a lunch basket for customers on lunch.

Performed facility walk-throughs to assess cleanliness and preparedness at throughout the day

Produce P & L reports for stock ordering and budgetary management. Also produced an accurate sales forecast track sheet to help enhance profitability

Consistently exceeded daily, weekly, and monthly sales targets while maintaining costs and employee turnover low

Reduced employee turnover rate by 35% through relationship building and incentives.

Improved Tuesday night and Friday night revenue by 20% and 33% through family and weekly incentives

Developed new training programs for food handling that improved health score to 98

Optimized profits with proactive control of employee workloads, vendor costs, and food waste

Negotiated vendor contracts and controlled inventory costs

EDUCATION

JUNE 1998

DIPLOMA, Glenwood high school

JUNE 2005

BACHELORS IN APPLIED BUSINESS MANAGEMENT AND ACCOUNTING, westwood university

SKILLS

I am very organized and direct, easily adaptable

Driven and Focused

Human Resource Management

Persuasive communication skills

Front-end/Back office store management

Resourceful problem solver

Revenue generation/ Financial oversight

Talent Development

Innovative, Concept Development

Thrives under pressure

Pop culture knowledge

Shrinkage/ Loss Prevention

Marketing/ Event Coordination

Merchandising/ Inventory Control Management

Training/ Safety

ACTIVITIES

I am an Eagle Scout and active in Girls and Boy Scouts, also volunteer in some charitable organizations like toys for tots, and American Cancer Society. I also am active with a Christian Radio Organization called Power Light which operates the Power Light festival and Christian skate nights for the areas youth, also the Abe Lincoln Car Show.

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