Engineer Manager

ELVYS MARTINEZ **************@*****.***

www.linkedin.com/in/elvys-martinez-ba902412

Scottsdale, AZ 85251 480-***-****

DIRECTOR IT OPERATIONS, INFRASTRUCTURE AND ARCHITECTURE Innovative, strategic visionary and self-driven professional with more than 14 years of experience leading information technology infrastructure, operations, consulting services and architecture, focused on strategy, and efficiencies, encouraging innovation and supporting stability of managed environments through a balance of technologies, people, and processes. Nearly, 25 years of strong, hands-on experience providing well-rounded knowledge of technology strategies, programs, processes, and policies to minimize business cost including large-scale Cloud (VMWare, Azure, and AWS), Project Management, Service Desk, Datacenter Architecture and Operations. Expert in recruiting and cultivating talent through effective training and mentoring complemented by two bachelor’s degrees and a Master degree in Information Management plus several professional certifications. Relevant highlights include:

o Nurtured security standards allowing CGI US to comply with high security standards for PCI, FEDRAMP, ISO27000 certifications for over 3 consecutive years. o Designed and implemented CGI Federal GSA public Cloud solution based on FEDRAMP, CIS and NIST compliance, an effort that increased business revenue by more than $100 Million.

o Directed a multidisciplinary IT Operations and Infrastructure team of more than 70 employees at CGI GTO US Tier 1 across the US and managed a $14 Million P&L yearly operational budget.

AREAS OF EXPERTISE

Core Competencies

Leadership • Team Building & Mentoring • IT Management • IT Operations • IT Strategy • IT Security • Solution Architecture • Enterprise Architecture • Project Management • Cloud IaaS/SaaS/PaaS • Client & Vendor Relationship Management • IT Service Management • ITIL Process • Business Processes Design and Optimization • Policies and Procedures • Recruitment • Procurement • Budget and Cost Control • Managed and Hosting Services • English & Spanish. Technical Expertise and Certifications

VMware • Azure • AWS • Cisco UCS and Network • Linux • Microsoft • Citrix • DELL • HP • IBM • EMC, NetApp • Hitachi. MCP Azure Cloud Platform • ITILv3 • VCDX5-DCV #177 • VCAP5-DCD • VCAP5-DCA • EMCIE • NCIE • NCDA • MCDBA • MCSE • MCSA • CCNA. PROFESSIONAL EXPERIENCE

CGI, Tempe, AZ October 2014 - Present

IT Director Infrastructure and Operations

o Lead a multidisciplinary 24X7 L2/L3 IT Operations and Infrastructure team in a global company of more than 70 employees responsible for operation of managed and shared services across the US business enterprise.

- Restructured US Operations team into new several multidisciplinary teams, implementing a client-centric operational support model strategy lowering operation cost by 25% and infrastructure incidents by 35%.

o Lead the domain architecture team delivering cloud solutions for datacenter operations, translating business strategy, objectives and requirement into IT solutions. o Direct two Infrastructure teams, established under my instruction, that provide operations to private and public cloud Infrastructure and Management Services. Examples:

- Re-architecture and execution of national company owned datacenter management system, saving over $300,000 in annual licenses, hardware and operational costs.

- Large multi-domain forest consolidation and upgrade from 13 to 7 domains including CIS v1.x to v2.x upgrade security benchmarking.

- Created top-level domain for single sign on enhancing security posture and facilitated automation initiatives.

- Internal database systems centralization, saving $7,000 monthly in licensing and operations.

- Re-architected company VDI solution, increasing performance and lowering license and operations cost by 7%. o Provided recruiting, performance evaluations, and technical training. Reducing employee turnover from 14% to 7% over a period of 18 months, utilizing strategies that include promoting an empowering work environment and creating learning opportunities. o Instituted several operational best practices and processes improvements integrating and governing the development, use, and administration of enterprise technology products and solutions, including Azure, VMWare, AWS, Microsoft, Red Hat, Oracle, MSSQL, Citrix, Dell and Cisco platforms, DRBC, ensuring that all operations align with ITIL standards and security guidelines lowering overall operational costs by 15%. o Identify business requirements and align project management strategies, including developing project plans, improving efficiency, reducing project execution cost by 10%.

o Expert handling ITIL process like change, Incident, request, problem management, root cause analysis and continue improvements to comply with SLAs. o Managed vendor relationship nationwide for Cisco, VMware, Citrix, Microsoft, and Red Hat. o Nurture the design and operations support model of Dev/Ops infrastructure, integrating with private and public VMware/Azure/AWS cloud. o Cultivate US enterprise security, managing different processes that provide rapid response to security threat through design. Enhancing security best practices supervising FEDRAMP, PCI, CIS, NIST, FISMA, ISO27000, HIPAA security standard holding accredited certifications for over 3 consecutive years. o Responsible for validating architecture solutions, RFPs, RFIs and SOWs to ensure that align with operational support model. OPENSKY, Tempe, AZ June 2014 - October 2014

Datacenter Virtualization Regional Practice Lead - Southwest Region ELVYS MARTINEZ **************@*****.***

www.linkedin.com/in/elvys-martinez-ba902412

Scottsdale, AZ 85251 480-***-****

o Technical Principal Project Manager for high-end projects base on Lean Six Sigma methodology, leading the delivery of solutions to clients independently and as the team lead.

o Contributed to OpenSky infrastructure and cloud professional services National Practice development, consulting services, as well as pre-sales/post-sales collateral and best practices, translating business strategy, objectives and requirement into IT solutions. o Provided thought leadership and created associated documentation to help build communities through social networks. o Supported resourcing for engagements and recommendations related to growth and development, with continuous learning process, on new emerging technologies via vendor-related certifications and professional development. DATALINK, Scottsdale, AZ Sept 2012 - June 2014

Solution Architect

o Nurtured vendor and customer relationships, contributing to revenues of $27 Million yearly by supporting company portfolios and sales processes. o Conducted Datacenter Virtualization architecture design, migration, storage, consolidation and project manager, based on VMware and Cisco technologies. Designed multiple solutions based on Converged and Hyper-Converged Infrastructure vBlock, FlexPod, EMC, NetApp, VSAN, Cisco, HP, Dell, IBM, etc. translating business strategy, objectives and requirement into IT solutions. o Created several RFPs, RFIs and SOWs as part of pre-sale and post-sales process. o Delivered performance testing and validation on emergent Hyper Converged infrastructure technology with VMware VSAN, Simplivity, Cisco and Nutanix. o Performed Disaster Recovery and Business Continuity planning and backups solutions design, and implementations. CGI, Tempe, AZ Feb 2011 - May 2012

Senior VMware/Lead Cloud Engineer

o Cloud Infrastructure Team lead supporting the implementation of company’s public cloud solution dedicated to US Federal government. o Managed all aspects of Public Cloud/VMWare architecture, implementation, operations, ITIL, FEDRAMP, ISO 27000, PCI, CIS, HIPAA and NIST compliance. o Interfaced with users regarding system support and served as the escalation point for reported incidents, problem management, and processes enhancements. o Trained a new team to perform day-to-day operations on the new cloud offering.

- Designed and implemented CGI Federal GSA public Cloud solution based on FEDRAMP, CIS and NIST compliance, an effort that increased business revenue by more than $100 Million.

CITY OF PHOENIX – AVIATION DEPARTMENT–TECHNOLOGY DIVISION, Phoenix, AZ Nov 2009 - Feb 2011 Senior System Engineer (Technical Lead Consultant) o Provided system architecture, implementation, security compliance, and project management. Trained the helpdesk, infrastructure and operations team on new technologies and systems. Acted as escalation point on critical issues. o Designed and implemented VDI infrastructure for over 1,200 users, reducing operational cost and hardware cost by 35%. o Re-designed on premise and off-premise DC Virtualization, including storage, Networking (Phoenix Sky Harbor International Airport support systems) consolidating the enterprise private cloud system and revamped the BC/DR capabilities for the division. o Consolidated several isolated environments within the Airport into the DC reducing complexity and provided enhanced security and support. o Deployed a new backup initiative using CommVault backup solution, standardizing Aviation Department recovery model. COPEXTEL S.A., Pinar Del Rio, Cuba Sept 1993 – Sept 2004 Senior IT Director of Operations

o Executive in charge of the development and subsequent management of all operational processes for three markets: Commercial, Retail and Banking & Tourism. o Responsible for setting the financial operational budgets, approval of new investments and other developments as related to operations. o As leader of the marketing efforts, developed tactics and initiatives to establish processes specifically tailored to the target markets and contract management. o Tripled all three departments’ capacity while keeping a very low employee turnover through the creation of diversified and strength-based teams, encouraging mentoring, peer support and team building environment. Managed all tasks related to recruitment, salaries, reviews, promotions, mentoring, and training. EARLY EXPERIENCE

MEDICIS, Scottsdale, AZ - Senior System Engineer May 2012 – Oct 2012 TBCONSULTING, Phoenix, AZ - Senior Network/System Engineer June 2009 – Nov 2009 INVESTORS MORTGAGE HOLDINGS, Scottsdale, AZ - Senior System Engineer Feb 2008 – June 2009 NPOWER ARIZONA, Phoenix, AZ - Network Engineer Feb 2006 - Feb 2008 EDUCATION

Arizona State University, AZ USA, Masters of Science, Information Management, 2012 Hermanos Saiz Monte de Oca University, Cuba, Bachelor of Science, Telecommunications & Electronics Engineering, 1998 Hermanos Saiz Monte de Oca University, Cuba, Bachelor of Science, Equipment & Electronic Component Engineering, 1993

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