Customer Service Representative

Stacey Perry

Customer Service Rep

Elkins Park, PA 19027

*********@*****.*** - 267-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

PeopleShare Professional - Collegeville, PA - September 2016 to Present Working at United Healthcare Optum as a Customer Service Rep call center during general sales,claims,benefits,payments

Resolution Clerk

ALW SOURCING LLC - April 2010 to February 2016

lake forrest, DE

processing adoi, fis forms, tax returns, on the DOE contract for student loans, input credit cards, clerical duties, started off as an collector, tasks assigned by management uphold company policies and client requirements when requested, generate analyze maintain and or track files, reports contracts and documents to ensure compliance with company policies and procedure and or performance .forward results to approbate parities as required. Customer service rep/Payroll Clerk

Aetna - Blue Bell, PA - April 2003 to December 2009 ability to maintain accuracy and production standards understanding of medical terminology demonstrated professionals and present positive image of the company when interacting with a provider accepted ownership for individual results takes responsibility for completing assignments and bringing all outstanding issues to closure Inclassroom Asst

National School - Philadelphia, PA - September 2002 to February 2003 Providing inclassroom asistance to teachers, as well as; running afterschool programs, youthworks programs. I taught creative expressions class which included the history of Jazz, Modern

Dance, and Ballet.

Adminstration Clerk

Prundntial Insurance Co - Horsham, PA - May 2001 to November 2001 Input insurance policies into the system daily I keyed in 300 hundred policies a day with less than 3 errors a day key strokes were at 10,000 a hr. I worked in the lifer department which means I keyed in whole, partial, new policies.I reviewed them and gave them codes also if they passed there requirments for issued policies. Customer Service Representative

billing support, CHOP - Paoli, PA - March 2001 to May 2001 opening lock boxes, filing

doing IDX patient information on windows 95

manually logging information of diffierent

hopital sites information on spread sheet for a/r rep. to key in. payment montoring clerk, Financial

Management Service - Philadelphia, PA - January 1989 to January 2001 initiates the payment flow through the center, bar codes progress folders, and track workflow throug the center. this unit also performs the balcing, progress sheet control and close out and electronic payments made by the philadelphia financial center. the unit distributed printed reports, maintian the tape library, performs diversified payment functions and maintain the data collection reporting system for financial center. Finanical

Management Service - Philadelphia, PA - January 1989 to May 1994 responible for persorting of checks such as;SSI, SSA, RailRoad, Black Lung, Tax Electronics Associate

Refund - Philadelphia, PA - April 1988 to December 1988 took care of grandmother, mother, nephew

Incoming Mail Sorter

PNB - Philadelphia, PA - June 1987 to December 1987 open all mail responses that came into the bank suchas; cerdit cards payments, mac applications, mortgage payments, etc

EDUCATION

none degree in Finance/Economics

Community College of Phila - Philadelphia, PA

1980 to 1983

certificate in Academics

Sr High School - Philadelphia, PA

ADDITIONAL INFORMATION

Skillls

Data Entry, Policy Processor, Sales Person, MVS (3290)Computer, Receptionist, Purchasing Clerk, 10 Key calculator, WindowsNt, Windows 95, A/R Accounting, 10,000 Key strokes, 45 wpm, fax machine, xerox machine, IDX, Excell, Answering telephones, filing

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