Customer Service Microsoft Office

MAYA KABIRI Network System Engineering Graduate

Scarborough, ON ******.****@*****.*** +1-647-***-**** EDUCATION

Diploma, Network System Engineer MAY 2018

CDI College, Scarborough, ON

Associate Degree, CROM NOV 2006

Higher Educational Centre for Cultural Heritage, Tehran, Iran PROFESSIONAL CERTIFICATES

CompTIA (A+) 2018

Test out PC pro certificate 2017

Test out Linux certificate 2017

SKILLS & STRENGTHS

7+ years of exceptional customer service experience in the travel industry.

Proficiency in troubleshooting problems related to Desktop Systems, Peripheral devices, Network connectivity, Operating System. Setup and install hardware and software.

Expertise in Microsoft Office applications (Word, Excel, Power Point, Outlook).

Strong knowledge of Computer Networking (LAN/WAN), Network Components (Switches, Routers, Firewall, etc.) Network Cabling, OSI Model, IPv4, IPv6, Network Security.

Thorough understanding of Windows Server 2012 Configuration and Administration in Physical and Virtual Environment (VM Ware Work station, Hyper-V).

Experience in Installing, Managing and Configuring Windows 7, 8, and 10 OS in a Domain and/or Workgroup Environment.

Exceptional in both team environments and when working independently with minimal supervision.

Aptitude for learning quickly, staying organized, and multitasking in a fast-paced environment.

Valid G driver’s license

PROFESSIONAL EXPERIENCE

Customer service Travel Agent, Mary-am Travel, Toronto, ON 2012-2015

TICO certified booking agent, high level experience with Amadeus reservation system.

Worked in fast-paced environment to answer over 100 calls every day.

Provided excellent customer service before and after flights. Travel Consultant, Zoraq.com, Tehran, Iran 2007-2012

As an Iran Air licenced travel agent, managed booking and issuing of domestic and international tickets.

Selected for quality control monitoring of other agent’s calls to improve quality of service. VOLUNTEER ACTIVITIES

Computer Support, Toronto YMCA Jan - Sep 2013

Registered guests and assisted newcomers in using computers, printers, and scanners.

Assisted with archiving and setting up registry folders. References available upon request

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