Manager Case

Diana Milam, LICSW Clinical Social Worker

*******@*****.*** 202-***-**** Silver Spring, MD

Dynamic, organized, and empathetic professional with nearly 10 years’ experience providing care coordination, treatment plans, case management, client empowerment, and transformational therapy sessions for families, adults and children in Maryland and Washington, DC. Adept at managing multiple cases while distributing equitable attention and care. Skilled at communicating effectively with people of diverse backgrounds and recognizing their strengths to establish and maintain a healthy, working relationship.

Areas of Expertise Include:

Project Management

Child & Family Services

Psychiatric Medical Practices

Team Building

Human Behavior Dynamics

Client Management

Individual & Group Therapy

Emotional Intelligence

Cultural Sensitivity

Professional Experience

Coalition for the Homeless • Washington, DC • 2015 to Present

Clinical Supervisor

Supervise case management staff, ensuring a productive workflow underscored by acute attention to state and federal regulations. Collaborate with other agencies such as Veterans’ Administration to ensure clients receive the best care available to them. Document client history and his or her care plan, then administer weekly reports. Facilitate weekly group meetings and care coordination. Evaluate client’s progress towards treatment goals consistently and advocate for any additional services needed.

Key Accomplishments:

Maintain composure in a constantly evolving work environment while remembering to always recognize the dignity of each client.

Utilize strengths-based perspective to help individuals leverage positive results.

API Associates, Inc. • Washington, DC • 2014

Contracted Therapist

Delivered individual and family treatment working with both youth and adults. Worked with clients to help make choices for positive change. Maintained confidential information to protect patient privacy. Provided in-home therapy and collaborated across multiple disciplines and resources.

PSI Family Services, Inc. • Chevy Chase, MD • 2013 to 2014

Clinical Case Manager

Advocated for new and on-going needs while assisting clients in daily activity engagement, socialization, and health maintenance. Led therapy sessions by setting clear objectives and facilitating life skills. Contributed to the search of meaningful vocational and educational experiences.

GUIDE of Family Services, Inc. • Fort Washington, MD • 2012 to 2013

Clinical Coordinator

Facilitated clinical services to adolescent boys referred by state agencies to a group home. Assessed environments to build skills for families working with ODD, depressive disorders, conduct disorder, or ADHD diagnosis. Led group therapy sessions focusing on social skills and anger management. Monitored client medications.

Key Accomplishments:

Regularly met quarterly reporting requirements.

Commended for engaging group therapy session.

Georgetown Ministries • Washington, DC • 2012

Case Manager

Worked with homeless clients with mental health and substance abuse issues and assisted in them in applying for Social Security, Medicare, and Medicaid. Positioned clients to ensure housing stability and community integration. Generated referrals to multiple core agencies as necessary.

Key Accomplishments:

Collected complete member files and kept up-to-date in the case management database.

Coached clients to actively participate in their service plans with % engagement.

Foundations for Home and Community • Clinton, MD • 2010 to 2011

Case Manager

Conducted one-to-one counseling with foster care children and facilitated home visits. Taught crisis intervention skills for clients to utilize during transitions. Produced individualized plans and led treatment meetings for foster children and parents. Provided detail-oriented documentation to back treatment plans and progress.

PSI Family Services, Inc. • Chevy Chase, MD • 2009 to 2010

Clinical Case Manager

Performed psycho-social assessments for newly admitted clients and assisted them in the creation of behavior and treatment goals. Assessed and monitored client’s ability to maintain goals. Supported clients in the development of positive life skills in relation to abuse issues, emancipation, parental rights, and adoption.

Key Accomplishments:

Presented case reviews to District of Columbia Family Court to demonstrate clients’ best interest.

Sustained relationship with 12 clients, leading 4 high-risk youth to high school graduation.

Education

Masters of Social Work • Howard University

Graduate Internships Placements: Anita Turner Elementary School & Beverly Living Center

Bachelor of Arts in Sociology • Mercer University

Certificates & Licenses

Certified as a Licensed Graduate Social Worker, Maryland

Licensed Independent Clinical Social Worker, Washington, DC

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