Customer Service Manager

Christina Trevino

*** ******* ***** *** **, Bartow, FL 33830 / 863-***-**** / *********@***.***

I strive for excellence and dedicate myself in providing exceptional customer service, both internally and externally. I am extremely independent. And I take pride in mastering and maintaining my skills with a high level of professionalism and respect.

Experience:

DECEMBER 1996 – DECEMBER 2017

CLAIM SPECIALIST, STATE FARM INSURANCE

Worked in a fast-paced customer facing environment

Compiled, process and maintained records.

Researched, resolved and handled moderate PIP/MPC claims with minimal supervision.

Investigated, analyzed, verified coverage policy to determine appropriate course of liability action for Property Damage claims.

Communicated with policyholders, witnesses, agents, other insurance companies, repair facilities, medical providers, attorneys and others in the course of conducting investigations.

Interpreted and applied policy contract provisions, state laws and statutes.

Evaluated reasonable and necessary expenses for complex claims

Managed and resolved litigation which included Lawsuits and ADR

1994 – DECEMBER 1996

RECORDS DEPARTMENT MANAGER, BOND CLINIC

Sorting, Filing and Indexing patient records with assigned file number in appropriate filing cabinets.

Retrieving and Distributing patient records to their respective Doctors offices in a timely to Stat manner for patients appointment.

Fast-paced customer faced environment.

1992 – 1994

Shoe Store Manager, Shoe World

Greeting customers, identifying their needs, making suggestions, keeping records, handling the checkout register, stocking shelves, preventing theft, and keeping the premises clean.

Education

1993 – 1995

Office Administration, Florida Metropolitan University, Two Year Associates Degree

Skills

Software Programs such as Word, Excel

Communication, Multi-tasking, Problem Solving, Time-Management, Critical Thinking, Adaptable, Customer Focus, Accountable, Honest and Loyal.

Honors & Awards

Spotlight Awards for Exception Teamwork and Customer Service

Intersection at Work Award, presented by the Executive of State Farm

Certifications

620 Insurance Adjusters License

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