Project Manager Sales

Vikesh Patel

******.*****@*****.*** Cell 718-***-****

Summary:

A highly organized, and detail-oriented project manager with experience in driving SaaS software, digital marketing/ advertising, web and mobile application development projects from conception to completion. A leader in controlling project execution and architecting goal oriented solutions through use of organizational and analytical skills. Hands-on, team player recognized for strong cross-functional partnerships, collective decision-making, and inclusive team dynamics.

Professional Experience:

ACI Worldwide, East Brunswick, New Jersey

Implementation Project Manager May 2016- Feb 2018

Worked closely with Account Manager, Sales Solution Consultant and Customer Success Managers (CSM) during onboarding thru closure, with a successful handoff to CSM when the implementation has been completed.

Managed Electronic Bill Payment Presentment (EBPP) implementation kick-off meetings, requirements discussions and status meetings with clients and managed clients expectations to ensure projects are on time and on budget.

Created and managed process improvements within the implementation team to increase customer satisfaction and to decrease implementation timeline by 25%.

Worked closely with internal product SME’s to coordinate requirements gathering throughout the discovery phase.

Provided expertise in all aspects of the ACI bill payment products providing clients with guidance and leadership throughout the implementation.

Conducted regular project team status calls to keep the project on track, identify and resolve issues and actions identify and mitigate project risks.

Grey Health Group, Summit, New Jersey

Digital Project Manager – Consultant July 2015- April 2016

Managed multiple mid to large-scale, complex projects to ensure commitments are achieved with a focus on delivery of the scope, schedule, within budget and with a high quality outcome.

Collaborated with colleagues across the organization and external vendors to drive a successful completion of product releases.

Ensured design documents and technical requirements are documented for development requirements and communicating changes throughout the team as necessary.

Worked with Account Team and group leads to develop the scope of work, timing and estimates based on functional requirements.

Facilitated and lead weekly meetings with project sponsors to review progress, mitigate risk, resolve issues and change management request.

Managed the workflow of all advertising projects, as well as creating timelines and hot sheets for all routing jobs.

Manage project financials and conducted on going reconciliation of resources.

EverydayHealth, New York, New York

Digital Project Manager Feb 2013 – June 2015

Managing projects throughout the entire software development lifecycle using either Agile or Waterfall methodology and worked with off site vendors.

Overseeing mobile app projects (iOS and Android) delivering over $1 million in mobile app revenue.

Responsible for delivering projects on time, within budget and within EH quality standards and created documentation for the project scope.

Managed finances and lead weekly finance meetings with Account team and PMO department

Worked with clients and Account Managers to ensure a successful product delivery for healthcare pharmaceutical campaigns (print and digital) content and marketing advertisement.

Reported on project metrics including progress, defects, costs, resource utilization, risks, and issues.

Worked as a liaison with cross functional teams Copywriters, Accounts Executives, Creative and development team to successfully fulfill clients request.

Assisted in coaching and training new team members on the Agile process and project management best practices and facilitate sprint planning, sprint demos and lead retrospective meetings.

Time Inc, New York, New York

Digital Project Manager July 2009 – Jan 2013

Managed digital initiatives accounts that include mobile, digital creative, advertising, email campaigns and print.

Created and maintained project schedules by developing project plans, estimating time requirements, allocating resources, establishing deadlines, monitoring milestone completion and tracking all phases of the project lifecycle.

Managed the online shopping experience for (Time magazine, Sports illustrated, Health magazine) for retail sales.

Ensuring all issues and risks are identified, understood early and dealt with in a manner that mitigates surprises, risk to scope, and schedule.

Working with stakeholders to determine and document project objectives and requirements necessary to establish and manage project scope.

Nielsen Business Media, New York, New York

Quality Assurance Lead May-2005- June 2009

Managing all phases of testing for assigned components ensuring Test Plans and Test Cases are completed and met business requirements for our CMS, web sites and AB/ digital advertising testing.

Responsible for working with other departments to ensure their requirements or needs to support the new product or change to existing products has been properly and will be in place for product launch.

Working with multiple groups in a highly dynamic environment and be able to facilitate timely resolution with the minimal number of people impacted.

Pfizer, Inc., Morris Plains, NJ

Quality Assurance - Consultant Sept 2001- April 2005

E-Z-Pass, Staten Island, N.Y

Quality Assurance - Consultant Jun 1998 – Aug 2001

Technical Skills:

PM/ CRM Tools: Sales Force, Clarity, AT Task, Basecamp, Drupal, Vignette and TeamSite

Testing Tools: Jira, Confluence, Rational, Bugzilla, Frogzilla, Collabnet, QTP, LoadRunner

Programming Languages: HTML, XML, PHP, .Net, CSS, C, C++, ASP, Java, PL/SQL, T-SQL

EDUCATION:

NYU SCPS (School of Continuing And Professional Studies) for Project Management

College of Staten Island (CUNY) Staten Island, N.Y for a B.S in Finance

Web Developer, Certification from Compu-learn, South Plainfield, N.J

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