Senior Sales Engineer
Resume:
Dean Bullock
Grand Prairie, Texas 75054
Cell: 817-***-****
*******@***.***
OBJECTIVE
To obtain a Senior Sales Engineer position that will utilize my experience in leadership, product knowledge, customer service and communication skills in a team environment to help Sales achieve projected goals.
SUMMARY
I am a highly motivated and positive individual, continually seeking new challenges for myself. I have 12 years of Pre-Sales Engineering experience directly supporting information security products. My extensive sales training, both in and outside of the information security industry, has developed a strong skill set for technical product support, customer satisfaction and effective team dynamics. In addition, I have a strong background in leadership and team building. This knowledge allows me to motivate peers and team members towards goal achievement and success. My commitment to customer service and my ability to quickly resolve client concerns for product purchase and functionality has supported the success of corporate metrics for sales and customer retention. I have successfully implemented program coordination/development projects, promoted employee motivation courses, as well as established corporate expectations for training curriculum, including situation resolution by means of verbal and visual instruction and training processes for on-boarding new team members.
Technical Skills:
Hardware: Dell laptops/desktops/Servers
Operating Systems: Windows 9x/2000/2003/Vista/7/2008
Protocols/Services: TCP/IP, SMTP, FTP, HTTP, LDAP
Applications: Microsoft Office 95-2010, Microsoft Exchange 5.5/2000/2003/2007, VMware Workstation, VMware ESX and Hypervisor.
Trend Micro Products: Deep Security, Deep Discovery, Officescan, Control Manager, Interscan Messaging Security, Interscan Web Security, ScanMail, Server Protect, Smart Protection Network, Mobile Security, and EndPoint Encryption
Special Skills:
Leadership: Training Instructor/Personnel Assessment/Personnel Development
Quality: Contract Quality Control/Training Consistency Development
Sales: Product Solicitation/Recruitment
Other: Research Coordinator
PROFESSIONAL ACCOMPLISHMENTS
Nehemiah Security May 2017 – April 2018
Senior Solutions Engineer (US)
Working with Sales Executives, being the technical resource for customer meetings, GoToMeeting demonstrations and onsite visits to help assess risk within the company due to vulnerabilities on the
computers and servers.
Assist Sales Executives in attaining quota for the company.
Autotask October 2014 – May 2017
Autotask Senior Sales Engineer (America’s, Canada, Latin America)
Provide deep dive On-Site and WebEx demonstrations of our Cloud Based products for customers that are trying to improve their business process, to make them more profitable and more efficient.
Responsible for being the technical reference to Sales Reps for questions asked by customers.
Technical resource traveling to different regions with Sales Reps for Lunch and Learns, giving information to prospective customers.
Assist Sales Reps in attaining their required quota numbers for the company.
Trend Micro November 2004 – January 2014
Trend Micro Corporate Sales Engineer (North America) December 2006 – January 2014
Team responsibility for supporting and handling customer inquiries for presales efforts.
Team provided product presales support for a revenue stream of $62 million USD annually.
Consistently assisted division in meeting defined sales metrics for organization.
Supported customer retention efforts through support of bundling services and sales packaging.
Developed training manual and training program for on-boarding new pre-sales engineers.
Assisted the sales team and sales engineers by providing product support and problem resolution for external customers in a timely, professional, and courteous manner.
Provided POC support to customers in the areas of product features, installation, and use of all Trend Micro Solutions to satisfy Cyber Security for endpoint, server, mail server, gateway and cloud.
Published weekly corporate-wide newsletter for product updates and service information.
Promoted sales knowledge and process standardization through whiteboard presentations for employees.
Annually acknowledged in employee “Above & Beyond” recognition program.
Trend Micro Inside Sales Team (North America) November 2004 – December 2006
Utilized core knowledge of Trend Micro products and procedures to support successful sales for small to medium businesses (2000 seats or less).
Consistently met metrics for specific products as defined by administration
Utilized lead generation through product trial downloads and queue support
Successfully increased customer base through successful sales and product support.
Provided call center support to customers for product questions, inquiries and technical assistance.
Verified and approved applications for re-seller partner program.
Southeast Flooring, Baton Rouge, LA May 2002 – October 2004
Warehouse Manager
Supervised the distribution and materials for commercial renovation accounts.
Maintained inventory.
Ordered materials and flooring from vendors for commercial and residential projects.
Scheduled flooring installations for residential and commercial projects.
United States Marine Corps July 1981 – February 2002
GySgt (ret)
Primary MOS in the USMC was musician/drummer in the Drum & Bugle Corps
Approximately 250 public relation performances annually
Traveled to multiple locations worldwide to perform as required or requested.
Continuous increase in leadership responsibilities, training and accountability related to promotions in rank.
Additional Responsibilities Related to Rank and Orders
Training Instructor
Supervised and trained teams of 12 to 80 people.
Developed work schedules, assigned duties and evaluated the performance on a day-to-day basis of U.S. Marines stationed with me in Albany, GA.
Accountable for arranging housing and meals to accommodate the total well being of over 130 people while traveling.
Personnel Assessor & Contract Quality Control
Accountable for recruiting new members to the organization utilizing strong selling and influencing skills.
2 years recruiting mission specific people to fill vacated spots within the company.
Consistently exceeded national recruiting average by 28%.
Pool Coordinator
Prepared in excess of 475 people for entry into their new career.
Trained junior members according to their required duties and the responsibilities of their assignments.
Supported other recruiters and new recruits as a mentor on an ongoing basis.
Accountable for their presentation and preparedness to begin recruit training.
Recruiter/Product Solicitation
Interview, screen and contract potential applicants for new career field.
This occasionally required follow up phone calls or personal visitation to achieve or exceed monthly sales quotes.
EDUCATION
Certificate of Completion – Executing a Business Impact Analysis, 2018
Micro Certification – Fundamental Vulnerability Management, 2018
Micro Certification – Nessus Fundamentals, 2018
Lantec Computer Training Center,
MCSE Track 2003, Baton Rouge, La.
Quality Control Course 1990, MCRD, San Diego, CA
Recruiter School 1988, MCRD, San Diego, CA
Zerox Professional Selling Skills III
Zerox Communication Skills
Zerox Initiating Business Relationships
NCO College 1985, MCLB Albany, GA
Graduated Denham Springs High School 1981, Denham Springs, LA
Additional Training and Education
Trend Micro LPMS
Level I Foundation Course
Level II Certified Sales Representative
Level III Certified Sales Specialist
Level I Understanding Predictable Threats
Level II IWSS 5.5
Level II Office Scan 7.3
VMware Certified Professional VCP5 Course
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