Pre-Sales Engineer, Technical Account Management, Business Analysis

JAMEEL BINALKADHAB

*******@*****.***, 541-***-****

SKILL / KNOWLEDGE SUMMARY

Over 25 years in the Sales and Electronic Content Management Space

Market Vertical Experience: Technology; Insurance Services; Health Care; State

Government; Oil/Petro Chem; Transportation, and Financial Services / Mortgage Lending

Implementation of Corporate wide workflow ($350K to $140 Million)

Disaster Recovery Plan and Execution for Customer/Client ($350K to $140 Million)

Imaged System Server Upgrade: OS change, Revision upgrade for FileNet software, Optical platter to

magnetic migration

Conducted CBA’s. Constructed a model, stepped through hard and soft costs. Utilizing data

and assumptions. Ability to achieve Project Bottom Line

Created and Presented to CIO/CEO Customers with high level of success and proficiency

Fluent in the Microsoft product suite: SharePoint, Office, Project, and Visio

PROFESSIONAL EXPERIENCE

04/09 – Present: INTERNATIONAL COMPUTER CONSULTANTS

BUSINESS PROCESS AND PROFIT/FINANCIAL ANALYST Dallas, TX

Providing Cost-Volume profit analysis to customer/clients (2-10 Million-dollar gross sales)

Educating Customers on CVP, Contribution Margin/Ratio, and Breakeven Point of Sales

Identifying the components of Profit analysis (Assumptions in Profit analysis; Limitations of Profit analysis)

Gross Profit margin / Net Profit margin, Operating Margin, Profitability, and Profit Index explanation

Overall goal is providing these smaller companies insight / education to their actual operations and a “template” that will make them more profitable

BUSINESS PROCESS SYSTEM ANALYST: Westfield Insurance (Primed by IBM) Dallas, TX

Managed and Led the efforts to Develop requirements statements, logical data and process designs

Produced new Taxonomy, Test/Implementation Plans, Approach documents, and Training procedures

Communicated with / presented to all levels of management (customer and IBM) and secured approvals

Worked through fellow team members (on shore and off shore) to meet project objectives

Leveraged project management technologies (Agile/SCRUM) to ensure Predictable Project success

TECHNICAL ACCOUNT MANAGER / TEAM LEAD: CNA / CNA SURETY Chicago, IL

Provided customer systems operational support (Citrix, storage, workflow); on-shore, off-shore, and state side)

Managed technical guidance to the staff in monitoring and operation/admin of technical infrastructure

Customer Product sets included: IBM-FileNet P8 Suite / Image Services, RightFax, Adobe LifeCycle, EMC Captiva, and enChoice’s SRFN/CYA recovery solution

ARCHITECT/ADMINISTRATOR: SUN LIFE Toronto, ON

GREAT WEST LIFE INSURANCE SERVICES Winnipeg, MB

Architected new WebSphere 6.1.x application and WebLogic 9.x (JVM) environment for all four environments (DEV, TEST, Model Office, and Production) within the FileNet P8 application

Reviewed and Implemented performance tuning measures: P8, Business Process Framework, and Oracle

Provided other technical teams [Networking Team (F5 and Radware Load Balancers), Web Hosting Team, and DBA group] with performance related advice unique to the Sun Life environments

Resolved level 2 and level 3 problem ticket issues (from an administrative viewpoint)

ARCHITECT-P8 SOLUTIONS: BOSTON SCIENTIFIC Natick, MA

Led Migration: IDMIS to IBM FileNet P8 (Windows Server/MS SQL Server/WebSphere/Weblogic)

Created training plan for IDMIS 4.x Administrators regarding the new P8 architecture

Worked with corporate MS SQL DBA’s for optimal P8 setup (performance and reliability)

Architected and Implemented three Windows/MS SQL P8 environments (Development, Test, and Production) including RightFax Integration, capture, eMail manager, and workflow

Created System Integration Test (SIT) and User Acceptance Testing (UAT) scripts. All being controlled under Global Systems Methodology (GSM)

01/07 – 04/09: IBM CORPORATION

ARCHITECT / CONSULTANT: GLOBAL BUSINESS SERVICES: Des Moines, IA

WELLMARK-BLUE CROSS BLUE SHIELD: Iowa/South Dakota

Analysed, Prioritized, and Mapped Wellmark’s Strategic ECM requirements to industry Best Practices, performed ROI analysis, and assisted with RFP requirements

Led the gathering and Compilation of both business and technical requirements while maintaining an ECM product agnostic viewpoint

Organized and Conducted working sessions with targeted client/customer work areas

Assembled Presentations for final client/customer deliverable

Designed, Developed, Gathered, Analysed, Prioritized and Documented a list of business functional and non-functional requirements

PROJECT MANAGER / TRANSITION MANAGER: CVS-CAREMARK/PHARMACARE Scottsdale, AZ

Stabilized and Optimized the technology Infrastructure of existing customer investments

Consolidated Data Centers and DR site; Restructured system management and processes

Documented Wintel, P, and Z series systems current ‘software tools’ inventory (in house and OEM)

Assisted in the multitude of software migration tasks covering the three data centers nationwide

Partnered with the Disaster Recovery Team between internal hot site and production center

Assisted and Drove the multiple cutover weekends. Conducted web meetings for upper management (active war room)

Created, Modified, Published Project plans, Client delivery; and weekly status reports

Resolved daily client interaction issues and problem escalation; biweekly client/vendor meetings; and coordination of weekend migrations (both software and hardware)

Accomplishment:

Optimized IT Capex and Opex. $140+ Million project (Fortune 15 client); personal impact of 20-22 Million

PROJECT MANAGER: CIGNA GOVERNMENT SERVICES (CGS) Nashville, TN

Managed the Automation of a Medicare system workflow (Part B & DME for: Appeals, Claims, Inquiries, Redeterminations, and Overpayment Recovery)

Created and Reviewed business use cases for the above complex workflows/streams (via End-to End business scenario use cases)

Established, Reported, Implemented, and Designed requirements and Macro/Micro Design

Coordinated client's technical leads for technical discussions surrounding government system restrictions and desired/overall technical direction. Created and Planned Project daily and weekly client meetings

Accomplishment:

Interacted with a government mainframe (the only on-line access was via screen scraping)

PROJECT/BUSINESS PROCESS MANAGER: WACHOVIA Philadelphia, PA

Documented Requirements, Developed Macro Design, Developed Implementation plan and customer budget

Automated the processing of International Letters of Credit

IBM/FileNet components: P8 CE, Capture, Email Manager, and BPM

Facilitated client workshops/interviews (business process flows); Weekly status reports; Monthly financial reports; PFMT / NSSO duties; and Team/client relations.

Accomplishment:

Responsible for IBM profitability of over one million in services for the follow-on work/SOW-Release 2

ARCHITECT / ECM SYSTEM ANALYST: LENOVO Beijing, China

Created and Implemented ‘net-new’ Taxonomy derived from the organization’s structure with document types based on our findings from technical/IT and business interviews

FileNet P8 version 4.0 (Content Engine, Process Engine, Application Server-IBM WAS, Autonomy K2 Search Engine; and DB2. All running in an AIX / HACMP 5.4 / LDAP-AD environment)

Published and Documented the Business Requirements with specific effort surrounding the Non-Functional Requirements (NFR) and architectural concepts

ARCHITECT ECM BUSINESS ANALYST: CHEVY CHASE BANK Bethesda, MD

Created, Delivered, and Published Comprehensive Business Requirements Document (BRD) for a full life cycle mortgage-lending project (Broker to Post Closing).

Other deliverables: Assembly-Creation / delivery / return dissection of RFPs; Vendor analysis criteria creation and vendor demonstrations for the client

09/00 –01/07: ICC- DALLAS, TX

SENIOR PRE-SALES ENGINEER: VIGNETTE Austin, TX

Accomplishment:

My newly formed group exceeded 7.5 Million dollars in licenses / services in 2005 (including the largest single sale in corporate history) with a plan of 1.6 Million dollars That’s an increase of 386% in Sales

Our first contract included an ECM sale, closed in 29 days (start to finish)

Other requirements/activities included: Crafting responses to RFI’s and RFP’s; Working with Alliance Partners, creating go-to Market/joint project strategies (and appropriate account sharing); Worked directly with corporate strategic marking and created/implemented competitive campaigns; and developed/delivered product demonstrations/presentations to suspects/prospects/customers via Webinar, one on one, and in conference forums

ARCHITECT / BUSINESS ANALYST: ALLSTATE INSURANCE Chicago, IL

Committee Member: FileNet Upgrade path (infrastructure, application, hardware); Wide audience presentations

Third level client helpdesk support on production issues

PROJECT MANAGER / ANALYST: BANK ONE Indianapolis, IN

Coordinated Data Center relocation (during conversion phase); System administration tasks for production and development core servers (web and fax servers); and Managed data migration from FileNet to the iVault Imaging System

ARCHITECT / SYSTEM ADMINISTRATOR: GREAT AMERICAN FINANCIAL Cincinnati, OH

Established / Executed inaugural Disaster Recovery Plan for enterprise imaging system

ADMINISTRATOR SYSTEM INTEGRATOR: CONSECO/BANKERS LIFE Indianapolis, IN

HIPAA compliancy (enterprise imaging centric) from a hardware and software standpoint; Business analyst functionality (data collection, end user interviews); Vendor (tool) evaluation and implementation; MS Project tracking (daily / weekly project updates); Resource Allocation Meeting (RAM) attendance regarding portions of project not properly supported

ADVISORY SYSTEM ENGINEER / ADMINISTRATOR: FIRST TENNESSEE MORTGAGE Dallas, TX

Modelled and advised (storage devices, jukeboxes, processors) current production FileNet IBM-AIX system

Accomplishment

Managed loan processing client/server document management-imaging application

Responsible for scanning and processing 1500 packages loans per day

08/98 – 09/00 FILENET CORPORATION- DALLAS, TX

SENIOR CHANNEL SALES ENGINEER

Supported the ValueNet Sales Partner recruitment program: Technical product presentations, demonstrations, questions and follow-up

Assisted the potential partner in defining the scope of operational investment for success in the program

Assisted the developing the business sales partner: successfully engaging in FileNet Business; Targeted Presentation(s) creation, organizational recommendations, solution design assistance, and Panagon Logo Certification

Delivered ValueNet technical program in a one-to-many format. Promoted FileNet technology to the partner base

Supported Two-tier product PRE-SALES support Channel INSIDE SALES & ValueNet Partner’s SALES cycles-positioning FileNet products in two-tier distribution including Watermark and WorkGroup

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