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Software Engineer

Norcross, Georgia, United States
April 30, 2018

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KIM C. CHAN 770-***-****


Active Server Pages (ASP, ASP.NET)

C# / Ajax / jQuery

Bootstrap / AngularJS

MVC / Entity Framework / Web API

Visual Basic (VB, VB.NET)

Javascript / VB Script

Visual Studio 2010-2015 / TFS

Telerik RadControls for ASP.Net Ajax / Infragistics

HTML / DHTML / CSS / Bootstrap

XML / XML Parsers / XSLT

MS SQL Server 2008/2012/2014 / T-SQL / MS Reporting Services (SSRS) / Crystal Reports / SSIS

Oracle / Sybase / DB-2

JSP / Java / J2EE Architecture / EJB / Servlets

C / C++ / ATL COM

IBM WebSphere / BEA WebLogic

Adobe Photoshop / Interwoven

Source Code Management / CMM III

CCC Harvest / Documentum / TestDirector

PVCS / ClearCase / Perforce / Subversion

Windows (2010 / 7) / Unix

Web Analytics (Omniture)


8 / 8 years

8 years / 3 years / 2 years

2 years / 1 year

2 years / 2 years / 2 years

8 / 5 years

7 years / 7 years

8 years / 6 years

2 years / 5 years

8 years / 5 years / 5 years / 1 year

4 years

10 years

4 years / 3 years / 1 year

4 years / 3 years / 1 year

3 years

9 / 4 years / 1 year

2 / 1 years

2 years

2 years

2 / 2 / 2 years

5 / 1 / 3/ 1 years

15 / 8 years

1 year


M.S. degree candidate, GPA 3.67/4.00


B.S. degree in Computer Science (major) and Business (minor), GPA 3.64/4.00. Graduated in upper 10% of class.


Develop web / Windows Warehouse Management/Call Center applications. Tools include MS-Visual Studio 2015 (ASP.Net, C#), TFS, MS-SQL 2016, MS Access, HTML, CSS, XML, jQuery/Javascript, Bootstrap, AngularJS, EDI.


Developed web insurance applications for underwriters/agents to quote various policy types (General Liability, Workers Comp, Umbrella, Builder’s Risk, Package) to current and potential clients. Used MS-Visual Studio 2015 (ASP.Net, C#), TFS, MS-SQL 2016, DbVisualizer, HTML, CSS, XML, MVC, Web API, jQuery/Javascript, Bootstrap, AngularJS.


Developed web/Windows accounting software packages for HOA management companies that process large volumes of daily payment transactions interfacing with banks. Used MS-Visual Studio 2015 (ASP.Net, C#, Classic ASP), Subversion, MS-SQL 2012, HTML, CSS, XML, jQuery/Javascript.

Healthcare systems for hospitals and clinics with ICD-9 & ICD-10 coding and conversion, HL7 interface.

Sr. SOFTWARE ENGINEER – SYBASE (an SAP company) (11/2010 – 11/2015)

Developed web and Windows based device management applications for companies to easily track, deployed, and managed hardware inventory including PCs, laptops, mobile devices like smart phones and tablets. The product “Afaria” is the industry’s most powerful and flexible enterprise mobile device management and security solution that provides you with a single administrative console to centrally manage, secure and deploy mobile data, applications and devices. Tools used included MS-Visual Studio 2010-2015, ASP.Net, C#, MVC, Entity Framework, TFS, Ajax, jQuery/Javascript, Bootstrap, HTML, CSS, XML, MS-SQL 2008/2012/2014, C++/COM/ATL, Telerik RadControls for ASP.Net Ajax and other 3rd party add-on software. TDD with XUnit/NUnit and Selenium, agile environment/SCRUM process, Jira.


Developed web and Windows applications for NCR internal clients to manage PC/laptop/device inventory, ordering, deployment, and re-deployment; other systems that manage network printers performance and usage, ordering of cell and desk phones, and other equipment. Manage databases, servers and backend server jobs. Troubleshoot and fix user issues. Plan for server migration, Disaster Recovery, and other misc. systems responsibilities. Used ASP.Net/Classic ASP, C#/C++, VB.Net, Javascript, HTML, SSIS, MS-SQL, MS-Visual Studio 2008/2010, TFS.

KIM C. CHAN (continued)


Developed web applications for use in laser-based detection and measurement systems that enable states & counties to install and operate advanced red light and speed, automated enforcement systems. Tools used include MS-Visual Studio 2008 (ASP.Net, C#, VB.Net), TFS, MS-SQL 2008, SSRS (Reporting Services), HTML, CSS, XML, Ajax.


Developed web and Windows marketing and promotional applications for various industries. Clients include AllState, AT&T, AutoNation, Nissan/Infiniti, GM, Pyrex, and Taco Mac. Tools used include Visual Studio 2008 (ASP.Net, C#, VB.Net), TFS, MS-SQL 2008, SSRS (Reporting Services ), HTML, CSS, XML, Ajax, jQuery, marketing campaigns using Web Analytics (Omniture), Google Maps, email campaigns through ExactTarget, and Telerik Controls. Involved in SDLC including analysis, design, coding, testing, deployment, and support.


Developed web-based applications primarily to support various Lowe’s websites for marketing campaigns using MS-Visual Studio (ASP.Net/Classic ASP, C#, VB.Net), MS-SQL 2005, SSRS, HTML, CSS, XML, Ajax, Web Analytics.

SR. SOFTWARE ENGINEER - VAREC (SAIC Corp) (05/08 – 01/09)

Developed Windows and web-based automation solution for the oil & gas facilities using MS-Visual Studio 2008 (ASP.Net/Classic ASP, C#/C MS-SQL 2000/2005, SSRS (Reporting Services), HTML, CSS, XML, C/C++. Involved in all phases of SDLC including analysis, design, coding, testing, deployment, and support.

LEAD SOFTWARE ENGINEER – AT&T (BELLSOUTH) / ACCENTURE (07/97 – 09/00) (06/01 – 05/08)

Developed misc. web and Windows applications for Sales/Marketing and Small/Large Business groups, Call Centers, using MS-Visual Studio 2008/2010, C#/C++, VB/VB.Net, ASP.Net/Classic ASP, Reporting Services, MS-SQL 2000/2005/2008, 3rd party Add-Ons, WinForms/WebForms, Infragistics, HTML, CSS, XML, JSP, Java, EJBs, Javascript, C/C++, MS-SQL, Oracle, Sybase, UML with Rational Rose, Photoshop, Interwoven, FTP utilities, MS-Office, and Access. Involved in all phases of SDLC including Analysis, Technical / Functional / Database / GUI design, source code control and software releases using SourceSafe, CCC Harvest, ClearCase, TestDirector, Documentum, CMM level III.


Designed and developed Credit Reporting applications using IBM VisualAge for Java and Websphere tools. Technologies used included UML Processes using Rational tools, J2EE, Java, Javascript, JSP, Servlets, EJBs, XML, C/C++, DB-2, Oracle, MS-Office, PVCS, Visio, Lotus Notes.


Designed and developed Client/Server systems in a multi-platform environment running Windows NT, OS/2, DOS, and Mainframe applications. Managed misc. projects/contract programmers, trouble-shooted LAN related problems, interfaced with all levels of users. Tools used included VB, C/C++, Oracle, MS-Office, Monarch, Q+E Database Lib, FoxPro 2.6, REXX, HLLAPI. Project Management, Quality Control, Leadership Training.


Analyzed, designed, developed, tested, and implemented complete Insurance applications (LTD, Rate/Premium Quoting & Reporting, Census Data Conversion). Wrote user/functional and technical specifications. Interfaced heavily with users. Tools used included VB, Borland C/C++, Paradox, Access, Word, WordPerfect, Windows, DOS, TSO, ISPF/PDF.


Analyzed, designed, developed, tested, and maintained misc. software products, e.g. Credit Bureau Access Systems (TRW, CBA, CBI, Trans Union), Dealer Automation System (Ryder Corp), Convenience Store System, Online Automatic Software Update System. Full system life cycle developments. Tools used included Borland C/C++, Paradox, Btrieve, Data Windows, PVCS, Brief, Windows, DOS, OS/2, Quality Control, various training programs.


Designed, developed, tested, and maintained healthcare/medical management systems (Accounting, Patient Billing, Electronic Media Claims) for clinics and hospitals. Tools used included Unix C, C-ISAM, Informix SQL, DOS.

PROJECTS SAP AFARIA – Web-based enterprise mobile device management and security system that tracks, deploys, and manages hardware inventory including PCs, laptops, mobile devices like smart phones and tablets. Tools used include C#,, MVC, C++, Javascript, jQuery, Ajax, Telerik RadControls, Visual Studio 2010/2012, MS-SQL, Perforce.

KIM C. CHAN (continued)

IRCoder - Healthcare systems for hospitals and clinics with ICD-9 & ICD-10 coding and conversion, HL7 interface.

MEDICARE SYSTEM - Physician management system used by clinics/hospitals to process daily patient visits, billing, accounting, electronic media claims…etc. The system runs in Unix. Tools used include C, C-ISAM Informix SQL.

SWEEPSTAKES & MARKETING CAMPAIGNS – Various online marketing campaigns and promotions for many well known companies including AT&T, Allstate, AutoNation, Nissan/Infiniti, Tourism of Ireland, Lowe’s, Pyrex. Users usually login using assigned promo code (sent via email, direct mail, or phone) to the sites to participate in various campaigns or promotions. Tools used include C#,, Javascript, Ajax, Reporting Services.

SALES TRACKING &ANALYSIS SYSTEM - Complex web reporting system enabling AT&T Small/Large Business groups and call centers to track call statistics, sales and compensation results using user defined reports. It also allows management staff to analyze data and set future sales objectives with the help of various reporting tools. Tools used included Visual Studio (VB.NET, ASP.NET, SSRS), MS-SQL, Javascript, VB add-ons (True DBGrid, Infragistics), Stored Procedures, and DTS Packages.

WORKFORCE MANAGEMENT REPORTING SYSTEM - Complex web reporting system for call center management to analyze and provision call center workforce in order to improve call statistics using IGS/Switch data/metrics. Tools used include C#,,, SSRS (Reporting Services).

DSL / CRM SYSTEM – AT&T/BellSouth’s Web-based customer facing system for DSL consumer and business clients. The system is used by customers and sales agents to order FastAccess DSL service ( and by Service Desk and Help Desk agents to provide technical support. Tools used included JSP, Javascript, Java, Servlets, XML, HTML, CSS, UML, BEA WebLogic, Oracle, Dreamweaver, CCC Harvest, TestDirector, Documentum, Niku, Adobe Photoshop, FTP,

INTEGRATED ENGINEERING SYSTEM - Complex Client/Server/Web system enabling BellSouth’s Regional Planning Engineering Center planners to track and manage MemoryCall service Inventory (VMS, Wire Centers, End Offices, Multi-Line Hunt Groups…etc). It also provides Planning tools for planners to analyze and forecast future service needs and handle what-if scenarios. Tools used included Visual Studio/Interdev (VB, ASP, SourceSafe), .Net, Javascript, Sybase, Oracle, MS-Office, VB add-ons (True DBGrid, QuickPak), Chili Report, Crystal Report, CCC Harvest, ClearCase, Stored Procedures and Triggers, Unix Shell scripts.

BILLING TRACKING SYSTEM - Data intensive Client/Server/Web system that processes millions of billing service records downloaded from legacy systems daily. The data processed is then formatted and accessed through networked PCs or the Web providing summarized and detailed information on various types of billing services.

The Reporting functions can be accessed through the Web. Tools used included Visual Studios (VB, ASP, Visual SourceSafe, Javascript, MS-SQL, Monarch, MS-Office, Stored Procedures and Triggers, OOD methodology.

GLOBAL ONLINE / CREDIT REPORT SYSTEM - Web-based credit report billing system for consumer and commercial use. The system allows individuals and business institutions around the world to pull credit reports on foreign or domestic companies. The billing subsystem includes credit card and bill-to payments. Tools used included IBM VisualAge for Java and Websphere tools, Java, EJBs, Javascript, JSP, Servlets, XML, C/C++, DB-2, Oracle, PVCS, UML, Unix.

RETAILER INQUIRY SYSTEM - Client/Server system enabling customer service associates to efficiently serve thousands of Exxon Dealers/Distributors in payment transactions, inquiries, chargebacks…etc. The system runs on Windows 3.11 and Windows 95. Development tools used include VB, Oracle (PL/SQL, SQL*Plus, SQL Loader, Stored Procedures, Triggers), Visual SourceSafe, VB add-ons (Tab Pro, Aware VBX, Designer Widgets, Data Widgets), Monarch.

SMARTSCREEN SYSTEM - Complex PC to Mainframe connection system enabling customer service associates to quickly log on to multiple mainframe systems while providing them access to PC software packages. The system serves more than 6 million credit card holders and automates many complex mainframe procedures. Development tools used include IBM C Set++, Borland C++ Resource Workshop, Q+E Library, HLLAPI, IBM PC 3270 Emulation, FoxPro.

LANGUAGES English, Chinese (Mandarin), Taiwanese, Cantonese, Malay.

HONORS & On Dean’s List every semester of college. Nominated for USL Alumni Scholarship. Won USL Badminton

ACTIVITIES Championship 1987, ACB Badminton Championships 2000, 2002, 2003, 2004. Member of Gamma Beta Phi Honor Society, ACM, and USL Badminton Club. President of a local badminton club.

REFERENCES Full references will be furnished upon request. Please DO NOT contact my current employer.

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