Executive assistant

Lonry Ariel Rivera

San Francisco CA, ***** C: 415-***-**** *******@*****.***

Experience

Private home/Oscar Cabrera

Personal assistant

**/**** – 01/2018

Managing daily schedule and meetings while providing a relaxed and stress-free day for the client. Created a data base on excel to have a clean overview of the client’s budget and making sure all the bills were paid on time and fit with the budget. Answering incoming call as a daily routine and making outbound calls on behalf of the client. Booked flights always by making sure the best fare was given that fit the client’s needs and budget. Organizing mail from most to least important and provided a mailing technic to helped recognize unwanted mail.

Randstad/Wells Fargo (Contract)

Remittance Customer Support representative

10/2016 - 12/2016

Provided bilingual Customer support for the Wells Fargo Global remittance department for clients in and put of the united states. Providing customer’s help with issues they would encounter at the moment of sending/receiving their remittance, ensured the customer’s satisfaction and would make customers use the service again. Activities performed were: contacting recipients and recipients’ banks in different countries and also running name screenings to verify identities. As everything needed to be notated, I helped developed a spreadsheet with filters to make notes easier as they were categorized per type of call. This helped cut the time of notating and provided an easier and proficient workflow.

50+1 Strategies (Contract)

Canvasing/Temporary Phone Banker

09/2016 – 11/2016

Phone banker in Oakland for the 2016 elections. Recollecting data for the School district of Oakland. Calling voluntaries to participate in polls regarding the 2016 school district elections.

UPS

Executive assistant for Accounts Receivable

12/2012 – 06/2016

UPS Canada accounts receivable department

Maintained executive's appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel. Secured the data of the daily work by completing data base backups. Organized office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.

Ran daily and monthly reports of the previous day’s results in the number of cases worked by the rest of the team for quality and numbers. Worked on customer’s AR issues as invoice charges, invoice adjustments and resolving collection files (closing file in collections, investigating why file was in collections, adjusting collection files). Resolving tickets summited by customer service regarding the customer’s account.

Creating a template data base for known issues and developing it as a lean six sigma idea, helped the team be more productive in less time by maintaining the quality of the work done.

NCO Group / Family Mobile

Customer service representative

06/2011 – 07/2012

Customer Service Representative for Walmart Family Mobile. Provided customer support for Family mobile customer via phone. Activated lines, troubleshooted phones, fixed data connection problems, summited tickets for unknown issues with the service to the offline team.

UPS

Customer service representative

09/2010 – 03/2011

Customer Service Representative for UPS. Provided customer service support via phone to UPS customer on the shipping department. Provide UPS general information, help with shipping supplies, summitting tickets for of line customer support.

Software Knowledge:

Microsoft Excel Microsoft Word Microsoft Power Point.

Outlook

Gmail, google drive

Use of Internet explorer, chrome and safari

People Skills and Qualifications

English, Spanish, French (intermediate), Portuguese (intermediate)

Proactive, self-starter, leader, able to communicate easily with others, organized, responsible and professional.

Volunteer

Active member, and one of the top profiles in Guatemala, of the international program

CouchSurfing. From 2007 until the present.

Inside Decoration of the shelter home for children with cancer from the Roosevelt Oncology

Hospital.

Roof fixing and outside decoration of the public school “N0.1 de Fe y Alegría” In Gerona zone 1.

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