Manager Management
Resume:
J. Craig Beck
Raleigh, NC 27604
**********@*****.***
Experienced IT Director with knowledge in Project Management, Enterprise Architecture, Data Center infrastructure operations and support, data center facilities support, disaster recovery, physical security, data center planning, and supervision of data center construction. Previous skills as a mainframe systems programmer responsible for storage subsystem design, implementation, and support.
Specialties:
Project Management: Hardware implementation and upgrades, Electrical and HVAC projects, Service Implementation (Citrix, Office 365, Remedy, Disaster Recovery)
Enterprise Architecture: Application hosting, Data Storage, Converged Fabric
Budget: Creation, management of, and rate setting for budgets between $5M and $18M.
Customer Support: 24x7 support for the State’s IT infrastructure.
Hardware & Software: Requirements gathering, procurement of, contract negotiation, installation, and vendor management of procurement and maintenance contracts.
Physical Security: Design and Maintenance of video and badge controlled access systems to ensure compliance with Federal ( IRS, PCI, HIPAA, and SSA), and State regulations (NC Statutes, FISMA, FITARA, NIST, COBIT). Liaison with the Department of Homeland Security on Physical Security matters.
Audit Compliance: Ensuring that the Data Centers are compliant with Federal and State regulations pertaining to critical and sensitive data for PII, PCI, IRS, HIPAA, and SSA.
Major Incident Process (MIP): One of the Incident Commanders (IC) responsible for managing the MIP process.
Datacenter Infrastructure: Servers (Windows, UNIX, Linux) Virtualization (VMWare), Network (Cisco), Load Balancers (F5), Firewalls (Palo Alto, Cisco, Barracuda), Storage (Dell, EMC, NetApp, HDS)
Disaster Recovery (DR)/Continuity of Operations (COOP): Creating, updating, and testing of plans to recover the State’s IT Infrastructure.
Physical Facilities: Capacity Planning, maintenance, and management of generators, chillers, UPS systems, and fire suppression systems.
Personnel: Recruitment, mentoring, retention, and performance management.
EXPERIENCE:
Feb 2016 - Jan 2018 22nd Century Technologies, Inc.
Project Manager, Ginnie Mae, Washington, D.C. (Jun 2017 to Jan 2018)
Responsible for a Team of Enterprise Architects (EA) and Business Analysts using TOGAF and FEAF 2.0 frameworks to analyze current state and engineer future state EA core documents for Ginnie Mae. Analyzing the IBM Cloud infrastructure used for Ginni Mae hosting.
The project consisted of:
Meeting with business stakeholders throughout Ginnie Mae to ascertain their current business objectives
Meeting with the 3rd party infrastructure services providers to ascertain the “as is” state of the infrastructure
Documenting the “as is” state according to the FEAF 2.0 framework
Creating a project timeline and work breakdown structure
Communication with the Ginnie Mae client to ensure that any changes to the scope and timeline were accurately captured and followed within MS Project
Program Manager, NIEHS Enterprise Technology Services (NETS), RTP, NC (Feb 2016 to Jun 2017)– Responsible as the PM for the NETS Support contract which provides Desktop, Datacenter, and Network support to the National Institute of Environmental Health Sciences (NIEHS) located in Research Triangle Park, North Carolina. The contract is responsible for ensuring that all datacenter and network operations are kept to the highest of industry standards in order to the support the nearly 2,000 Scientists and Researchers at NIEHS.
Enterprise Architecture Design for Network modernization.
Project Management: Office365 rollout, Data Center Network upgrade, NetApp storage upgrade, RedHat Linux operating system upgrade
Receipt, translation, and implementation of NIEHS CIO priorities.
Collaboration with Computer Technology Branch (CTB) to design and implement technological direction.
Audit Compliance: Ensuring that the Data Center is compliant with Federal regulations pertaining to critical and sensitive data for PII and HIPAA (NIST guidelines/standards).
Customer Support: Support for the NIEHS Infrastructure.
Hardware & Software: Requirements gathering, installation, and maintenance activities.
Desktop Support: Lifecycle replacement, software upgrades, and daily customer interaction on issues.
Linux and Windows Servers: Lifecycle replacement, critical infrastructure upgrades and repairs, software installation and maintenance.
Network: Cisco routers and bridges, Palo Alto and Cisco Firewalls, F5 Load Balancers.
Security: Server and Desktop Vulnerability Scanning and the remediation of vulnerabilities, Malware and Phishing attack mitigation, and Firewall rule sets.
Storage Management: Maintenance and upgrade of equipment, backup strategies, methodologies, and implementation.
Jan 1995- Dec 2015 State of North Carolina, Raleigh, NC
Data Center Services Director (Nov 1996 – Dec 2015) - Responsible for all aspects of the day to day operation of the Data Center Operations (DCO) within the Department of Information Technology (DIT) datacenters for the State of North Carolina. These geographically dispersed datacenters provide the infrastructure support platform for mainframe and distributed systems for the State’s Executive Branch agencies. Responsibilities included the management of over 50 state employees providing 24x7 coverage within the datacenters; making recommendations on the purchase of new software and hardware technologies; working with Federal agencies on all aspects of physical security for the datacenters; budget management; presenting recommendations to senior level management; and interfacing with various hardware and software vendors in order to evaluate the potential use of their products within the DCO datacenters. The DCO Team functions as the Tier 1 and Tier 2 support for all infrastructure support systems hosted within the datacenters. Was one of two people responsible for the design and day to day management of the construction of the State’s second datacenter that is located in the western part of the State. Have been called upon to take over projects for statewide laptop encryption, management of the Desktop Support Team, the VOIP Team, and the HVD/VDI design Team.
Budget: Creation, management of, and rate setting for budgets between $5M and $18M.
Enterprise Architecture: SAP installation design, Storage Management upgrade, Citrix environment.
Project Management: Hardware implementation and upgrades, Electrical and HVAC projects, Service Implementation (Citrix, Office 365, Remedy, Disaster Recovery).
Audit Compliance: Ensuring that the Data Centers are compliant with Federal and State regulations pertaining to critical and sensitive data for PII, PCI, IRS, HIPAA, and SSA.
Customer Support: 24x7 support for the State’s IT infrastructure.
Hardware & Software: Requirements gathering, procurement of, contract negotiation, installation, and vendor management of procurement and maintenance contracts.
Network: Cisco Layers 1,2, and 3; Barracuda and Palo Alto Firewalls; F5 Load Balancers.
Physical Security: Design and Maintenance of video and badge controlled access systems to ensure compliance with IRS, PCI, HIPAA, and State regulations. Liaison with the Department of Homeland Security on Physical Security matters.
Major Incident Process (MIP): One of the Incident Commanders (IC) responsible for managing the MIP process.
Disaster Recovery (DR)/Continuity of Operations (COOP): Creating, updating, and testing of plans to recover the State’s IT Infrastructure.
Physical Facilities: Capacity Planning, maintenance, and management of generators, chillers, UPS systems, and fire suppression systems.
Personnel: Recruitment, mentoring, retention, and performance management.
Systems Programmer II (Jan 1995 - Oct 1996) - As the Operations Technologies Team Leader was responsible for the day to day management of a team of 14 people who provided technical support and first line intervention of problems to the various State agencies. Other duties included performing evaluations of software and hardware products and making recommendations to CS management on their viability within the CS datacenter. As a systems programmer was responsible for the maintenance and installation of various storage management products.
Jan 1987- December 1994 PRC Inc., Washington, DC
Principal Systems Programmer (Aug 1990 – Jan 1995) - Responsible for systems programming support at NASA Headquarters on the Facility Management and Task Order contract. Specific responsibilities include; procurement, installation, configuration, and maintenance of capacity planning, resource utilization, and accounting and chargeback systems NASA’s mainframe system. Also responsible for designing, implementing, and monitoring the NHCC Configuration Management Control Board and its policies and procedures. In February of 1993 assumed the duties as the NASA Headquarters Computer Center Facility Manager. These duties were in addition to the daily systems programmer responsibilities.
Systems Programmer (Jan. 1987 - June 1990) - Sole systems programmer for the Korean Intelligence Support System (KISS) project in Seoul, Korea. Responsibilities included; installing and maintaining the IBM operating systems and third party software needed to support KISS. Also responsible for training of U.S. Army computer operators, development of documentation and educational material, and providing technical assistance to the KISS Project Manager. Performed capacity planning and advised KISS Project Manager on hardware procurement, installation, and maintenance.
Sep. 1981 - May 1987 U.S. Marine Corps
Systems Programmer (Mar. 1984 - May 1987) - Responsible for systems programming support of an IBM mainframe. Also provided training to operations personnel, and ensured that major problems were resolved quickly.
Lead Programmer (Sep. 1981 - Mar. 1984) - Lead COBOL programmer for the Manpower Management Systems Team at Camp Pendleton, CA. Responsible for design, analysis, and coding of various manpower related systems for local U.S. Marine Corps users. Also responsible for drafting user and operator documentation, training of programmers and operations personnel, and problem determination and resolution for various Marine Corps personnel and financial systems.
TECHNICAL EDUCATION:
COBOL Programming - U.S. Marine Corps, Oct. 1981
MVS Systems Programming - U.S. Marine Corps, Oct. 1984
MVS/XA Implementation - IBM, July 1986
VM/CMS Fundamentals - IBM, Sep. 1988
VM/SP Implementation - IBM, Sep. 1988
MICS Fundamentals and Implementation - Legent, Oct. 1990
MVS/ESA Structure and Flow - Amdahl, July 1991
DFSMS Implementation - IBM March 1996
AIX Fundamentals - IBM July 1996
ITIL Foundations – Sept 2005
Equal Opportunity Employment Institute (EEOI) – March 2006
ITIL V3 Foundations – March 2008
Introduction to Continuity of Operations – FEMA July 2013
COOP Awareness – FEMA July 2013
FEMA Risk Assessment Database – FEMA Aug 2013
Building Design for Homeland Security for COOP – FEMA Aug 2013
Leading At All Levels (LAAL) – Individual Contributor – Jan 2014
LAAL – Managerial Foundations – Feb 2014
LAAL – Supervisory Foundations – Feb 2014
LAAL – Training Skills for Instructors of LAAL – Mar 2014
Advanced Skills for Managers Level 1 – Feb 2015
Advanced Skills for manager Level 3 – March 2015
PRESENTATIONS/PUBLICATIONS:
May 1992, Legent Corporation's International User's Group Conference, Orlando, FL (VIP 92), "Implementation of Account Code Structure"
August 1992, Legent Corporation's Federal User's Group Conference, Washington, D.C., "Design and Implementation of a MVS Accounting and Chargeback System"
August 1993, Legent Corporation's Federal User's Group Conference, Washington, D.C., "Implementation of Automated Operations"
August 1998, SHARE, Washington, D.C. “Sutmyn Virtual Tape”
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