Telecom Expense Management and Mobile Device Management

Professional Summary

I’m self motivated, a team player who thrives on results. I’m a dedicated employee who leverages initiative and resourcefulness to deliver excellence in meeting business objectives Work History

Senior Telecom Analyst, PHH Corporation, Mount Laurel, NJ 08054 03/2000 - Present

• Telecom Expense Management - I have saved PHH hundreds of thousands of dollars year after year. Most of this was obtained by auditing carrier invoices for billing discrepancies, some contract negotiations and by identifying services to disconnect for non use.

• Invoice Processing - Validate and allocate charges to applicable cost centers, sign off and send to AP for processing, validate payments and investigate missing payments, track credits due, etc.

• Vendor Management - Maintain relationships with Vendors such as Verizon, Verizon Wireless, Comcast, Level3, AT&T, Sprint, etc. Utilize billing, ticketing and reporting portals to perform daily functions.

• Mobile Device Management - Negotiate pricing plans and hardware costs for savings. Develop the mobile device process for company owned devices. Assisted in developing Service Now ticketing system work flow to include proper approvals and task assignments. Provide customer support for hardware issues for on site and off site employees. Perform hardware trade in process regularly for invoice credits.

• Contract Management - Track contract expiration dates to avoid “out of contract” rates. Worked with vendors to provide contract renewals, process renewals through Legal for final signature.

• System Admin - Blackberry, Good for Enterprise, Webex server and application support Create and delete user accounts and provide end user support.

• IT Infrastructure Budget Management - Allocate charges to cost centers, utilize AP systems to validate charges are in alignment with $2.5 million dollar budget

• Order Management - Order new non complex services and disconnect all voice and data circuits. Maintain an inventory of all voice, data and internet circuits for all locations. Education

High School Diploma, Maple Shade, New Jersey - 1978 Awards and Acknowledgements

Received numerous IT MVP awards and recognition. Nominated for Team Player of the Year. Received all positive annual reviews with MIP incentives Roxane Hydock

856-***-**** *.******@*******.*** 10 White Birch Trail, Medford, NJ 08055

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