sales
Resume:
LEIF
NELSON
St.
SE
Everett,
WA
98208
(425)
478- 3987
**************@*****.*** DIRECTOR
OF
OPERATIONS
Driven,
versatile,
and
results- oriented
professional
with
over
13
years
of
experience
leading
successful
business operations in support of long- term organizational objectives. Proven ability to develop and implement efficient workflow processes that maximize productivity and reduce unnecessary costs. Excellent leadership and management
skills
with
a
strong
track
record
of
promoting
a
collaborative,
team- oriented
work
environment. Areas
of
Expertise
Operations
Management
•
Customer
Service
•
Strategic
Marketing
•
Process
Improvement Employee
Training
•
Workforce
Optimization
•
Recruiting
/
Staffing
•
Cross- Functional
Collaboration Revenue
Expansion
•
Long- Range
Forecasting
•
Organizational
Development
•
Interpersonal
Communication PROFESSIONAL
EXPERIENCE
NILFISK- ADVANCE
(Acquired
Hathaway
Capital
in
2008),
Mukilteo,
WA
2001
–
2014 Executive
Director
Managed
all
day- to- day
business
operations
in
multiple
capacities,
including
customer
service,
financial
analysis, operations
management,
strategic
planning,
staff
supervision,
and
business
administration.
• Successfully
increased
year- over- year
revenue
by
over
15%
annually
during
tenure.
• Consistently
provided
exceptional
customer
service
to
drive
repeat
and
referral
business.
• Developed
and
established
high- performing
workforce
through
effective
training
and
educational
initiatives. HATHAWAY
CAPITAL,
Mukilteo,
WA
2000
–
2001 Account
Executive
Handled all key account management functions for company providing equipment and truckmount financing solutions
for
a
nationwide
clientbase
of
professional
carpet
cleaners.
• Designed
strategic
marketing
campaigns
to
expand
brand
awareness
and
drive
long- term
revenue
growth. EDUCATION
Bachelor
of
Arts
in
Business
Administration Major
in
Management
and
Marketing
University
of
Washington,
Seattle,
WA
Contact this candidate