Quality Assurance

Laren S. Izumi

**** ******** ******** ****

Gambrills, Maryland 21054

410-***-**** (H) 301-***-**** (Cell)

Education and Training

M.S. Technology Management University of Maryland, University College December 1995

B.A. Political Science and History University of Maryland, College Park December 1986

Security Clearances:

Secret Clearances for: US Customs ‘96-98’, INS ‘03-04’, DHS ‘02-06‘ 6C, USPS ‘06-07’, Census ’07-08’

Public Trust FEMA ‘10-17’

Professional Experience

Skill: MSOffice (also Visio &Project), IBM Rational ClearQuest, PMBOK, ITIL, CMMI, Training, Risk Mgmt, Metrics Collection & Analysis, Release Mgmt, CSQE)

SGT - 7701 Greenbelt Rd, Greenbelt, MD 20770 January 2018 – Current

Senior Quality Assurance Specialist. Supported the NASA ITCD quality management group. Generated the QA Surveillance Plan, and updated their old Quality Mgmt Plan. Reviewed performance metrics based on ITIL improvement activities.

CSRA - 8400 Corporate Drive Landover, Md. November 2009 – September 2017

Configuration Manager and Process Engineer. Support the DHS FEMA National Flood Insurance Program (NFIP). It is my responsibility to develop and establish configuration management processes and developed project process documentation that complies with the DHS System Lifecycle (SLC), CSRA’s policies and standards and CMMI Level 2 & 3 processes. In addition, I was the administrator for IBM Rational ClearQuest. As a process engineer, I conducted internal process training for the staff and managed the Process Internal Review Board. I generated the Project Management Plan, Product Assurance Plan, Process Engineering Plan, Quality Assurance Plan, Development Test Plan, Risk Management Plan, Communication Plan, Configuration Management & Data Management Plans & associated procedures for QA and CM. I created IBM Rational ClearQuest databases for system and software change management. Conducted training for Configuration Control Board, Process Internal Review Board, Technical Review Board, Documentation Management, Central Document Library, & Risk Management

Innovative Systems – Independent Contractor July 2007 – November 2009

Senior Quality Assurance Engineer. Supported the Census FDCA project. As the senior QA engineer, it was my responsibility to manage Harris QA personnel in the day-to-day QA activities, to oversee the process and product audits, develop QA work instructions, coordinate test witnessing of formal system testing, monitor the change management processes, collect project quality metrics, and support the CMMI level 2 & 3 compliance efforts.

Nortel Government Solutions 4600 North Fairfax Drive, Arlington, Va. 22203 January 2006 – July 2007

Product Assurance Manager. Supported the United States Postal Service’s PostalOne! Program. I managed the Configuration Management, System Test, Software Quality Assurance, Release Management, Technical Writers, Training, & Security staffs. It was also my responsibility to provide the process engineering direction and to manage the CMMI Level 2 certification efforts for this program. I generated the Configuration Management Plan, Release Management Plan, System Test Plans, CM Build & Deployment Procedure, & Serena Tracker Change Request Procedure.

CSC - 1001 G. Street NW, Washington DC, 20001 August 2004 – January 2006

May 2005 – January 2006 - Principle Computer Scientist/Process Engineering.

Supported the CSC Federal Sector Process Engineering Office efforts to attain CMMI Level 2 (recertification) and Level 3 accreditation for a Department of Homeland Security Program. This task included identifying and defining the processes, mapping organization processes to programs, populating the CMMI Process Implementation Indicator Descriptions (PIIDs), provided training as needed, and supporting all functional groups in preparing for the re-certification.

August 2004 – April 2005 - Principle Computer Scientist/Process Engineer.

Supported and developed processes for the Inspections Systems program for DHS. Documented processes for External & Internal Document Management; S/W Release Management; communication plans; software standards for unit prologs, unit testing, software development folders; and internal process rollout. Provided CMMI Level 2 & 3 guidance and support for the task order. Provided training to the development staff on CMMI Level 2 & 3 Overview, peer review, requirements management, and measurements.

ITS, Inc. - 4700 Silver Hill Road, Suitland, Md. 20746 July 2003 – July 2004

Senior Member of Technical Staff/Process Engineer. Identified and developed processes for the U.S. Census Decennial Management Division and also the Cost and Progress (C&P) operation. Overall responsibility was to guide the project toward CMM Level 2 certification. At the program level, worked with a team of other CMM subject matter experts to develop project management, requirements management, and change control processes. Provided training for requirements development.

CSC - 800K St NW Washington, D.C. July 2002 – July 2003

Sr. Computer Scientist/Process Engineer. Identified and developed processes for the Immigration & Naturalization Services (INS) Inspections Systems. Established technical measurement program, design, development, and test methodologies, change management, release management, and review processes for the DHS Inspections Systems for CMM Level 2. Generated Mission Critical, Contingency Plan, Document Management Procedure; Measurement Plan; H/W & S/W Release Management; Peer Review Procedure; Inventory Control Procedure; and Shipping & Receiving Procedure.

Corvis Corporation 7015 Albert Einstein Drive, Columbia, Maryland 21046 December 2000 – July 2002

Senior Quality Assurance Engineer. Developed software QA processes and evaluation checklists. Provided guidance to the Software Engineering organization in developing their software processes, with the overall objective of guiding their organization to ISO 9001:2000 accreditation. Efforts resulted in award of ISO accreditation.

Established the s/w metrics process and collected data through all releases.

Provided training to s/w development on ISO Overview, Passing an Audit, Requirement Management, Peer Reviews, and Measurements.

AverStar, Inc. 6301 Ivy Lane Suite 200, Greenbelt, Maryland 20770 January 1999 - December 2000

Senior System Engineer. Supported the NASA Core Finance Systems requirements management processes. Duties included requirement analysis, requirements traceability. Generated the COTS Requirements Management Plan and Contractor Performance Measurement Plan.

Task Manager. Led a team to develop Project Management Lifecycle processes for the Securities Exchange Commission (SEC) OIT division using PMBOK and CMMI as the references. Defined the project management activities, deliverables, generated work instructions, generated criteria checklist to aid project managers, and developed project management planning templates. Generated the Requirement Management Plan, Cost & Schedule Control Plan, Risk Management Plan, Contractor Management Plan, Performance Measurements Plan, Data Management Plan, COTS Evaluation Plan, Quality Assurance Plan, and Configuration Management Plan.

Task Lead. Led a team of senior personnel to develop business, system, and infrastructure Y2K contingency plans for the SEC OIT division.

Senior Quality Assurance Engineer. Performed IV&V on the Service Technology Alliance Resources (STARS) project for the INS. Also, developed the QA processes (test monitoring, metrics, and performance measurements) as well as process improvement initiatives.

Raytheon - 1616 McCormick Drive, Upper Marlboro, Md 20774 April 1998 - January 1999

Senior Quality Assurance Engineer. Performed quality assurance of the data/configuration management and system test artifacts and activities for the NASA EOSDIS Project at the Goddard Space Flight Center. Activities included developing test activity audits and drafting QA project and work instructions for both the EOSDIS project and the Raytheon Enterprise Systems. As the Raytheon representative to the NASA FCA working group, I supported the development and execution of the audit process.

Completed the PMBOK and CSQE classes.

SIGNAL Corporation -3040 Williams Drive, Suite 200, Fairfax, Va. January 1996 - April 1998

Quality Assurance Manager. Implemented configuration management, product assurance, and system acceptance testing processes on the U.S. Customs Automated Export Systems (AES) project. Developed Quality Assurance Plan, Configuration Management Plan and AES and Y2K Test Plans. Developed and implemented the following processes: requirements management, change control, release control, documentation management, and structured system testing. Provided training to AES development staff on the aforementioned processes.

Pilot Research October 1995 - December 1995

Senior Test Consultant. Drafted test plans and procedures and developed test methodology for subsidiary company of MCI, called FYI.

CSC - 7700 Hubble Drive, Lanham-Seabrook, Md 20706 July 1990 - September 1995

Task Lead. Coordinated, supervised, and executed system testing on NASA’s Data Distribution Facility (DDF) located at Goddard Space Flight Center. Responsibilities included writing test plans and procedures, task planning, verifying system requirements, and providing integration testing support for the development team.

Boeing Computer Services - 1801 Alexander Bell Drive, Reston, Va March 1989 - July 1990

Sr. Test Engineer. Performed integration testing of baseline software, network linking and operational procedures for the Space Station Freedom Project, Technical Management Information System (TMIS).

Dialcom, Inc - Rockville, Md June 1987 - March 1989

Senior Tester. Wrote test plans, procedures and test summary reports for products.

TRW – GSFC & JHSI May 1985 - October 1986

Goddard Space Flight Center, Greenbelt, Maryland

Johns Hopkins Science Institute, Baltimore, Maryland

Test Engineer. Performed integration testing and fault isolation for the Hubble Space Telescope Project, Observation Support Services (OSS) subsystem. Performed configuration management and product assurance activities that included test witnessing, auditing system hardware, software, and documentation, installing software, and conducting audits of the system development life cycle activities.

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