Air Force Customer Service

Summary of Qualifications

** ***** ** ******** ******* experience

Talent for identifying customer needs and presenting appropriate company products and services.

Consistently gains trust and provides exceptional follow up, leading to repeat sales, close relationships, and reoccurring customers

Track record of assisting in the design and implementation of auditing and reporting procedures that ensure compliance and improving customer satisfaction ratings

Expertise in resolving escalated customer service issues

Planned and executed ceremonial dinner with accuracy and success

Schedules and moves personnel with timely transfer of equipment

Ensures accountability of personnel with full responsibility for work assignments, performance review, disciplinary action, and long term career planning/development/promotion

Professional Experience

August 1992 – December 2013 US Air Force Reserves Beale AFB, CA

Food Services Superintendent

Manage, supervise and train All Food Services Specialist in preparing all types of food according to Air Force standards and dietetic recipes, as well as order and inspecting food supplies for cooking, provide customer service, utilize quality control methods, and knowledge of preparing, cooking, baking, frying, braising, boiling, simmering, steaming and sautéing as prescribed by Air Force Food Service Recipe Management Information System

Present prepare and serve food, ensuring a quality product

Prepare serving lines, garnish food items

Ensure food protection and sanitation measures

Receive and store subsistence items

Perform general housekeeping duties

Operate, maintain, and clean kitchen equipment

Erect, strike, and store field kitchens

Perform preventive maintenance on garrison and field kitchen equipment

Ensure proper procedure and food temperature guidelines are adhered to

Perform shift supervision and inspection functions

Provide technical guidance to subordinates in garrison and field kitchen operations

Education

Dates attended Community College of the Air Force Beale AFB, CA

Accrued 49 credits towards Associates Degree in Hotel and Food Service Management

Currently enrolled

Dates attended American River College Sacramento, CA

Emphasis: Sociology

Focus: Psychology

Frontline Supervisors Course Sept 1999

Services Management Course February 2003

Physical Fitness Specialist March 2004

Superintendent Academy October 2004

Dates attended Sheriff’s Basic Recruit Academy – Carmichael, Ca.

P.O.S.T Academy Certificate Sept 2015

Jail Operations/Custody Certificate June 2001

References Provided Upon Request

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