Susan John

ac59z3@r.postjobfree.com, 732-***-****, Houston, TX

https://www.linkedin.com/in/susan-john-61ba245a

Professional Summary

Experienced IT Quality Assurance professional with years of experience working in both public and private sector

Four years of API and Web services testing on various web platforms using HP Unified Functional Tester

Experienced in Agile and Waterfall project management methodologies, SDLC, SCRUM methodologies, QA strategies, processes and tools

Expertise in gathering business requirements and creating Test Plans and Test Scenarios

Expert in defect management including logging and tracking defects and reports.

Strong background in system, integration, smoke/sanity and regression testing based on the design document and user requirement document for the functional, User Acceptance testing

Interaction with Developers during code reviews to ensure conformity to group standards.

Effectively work with both internal and external stakeholders

Experience assisting project managers’ with cost estimation and resource planning

Great team player with good communication, problem solving and analytical skills

Experienced in mobile testing including IOS and Android applications

Experience in writing SQL queries to validate the data in different databases such as Oracle, MS Access and SQL server

Proficient in ITIL, BMC Remedy, ITSM, Tableau, Incident Management, Problem Management, SharePoint, TFS, SOAPUI, SQL, Microsoft Project, and Microsoft Office

Well versed in using tools such as Jira and HP Quality Center, UFT, and IBM Rational Requirement Manager

Professional Experience

Superior Talent Group(Coleman Aerospace), FL, Software Quality Engineer( (08-201*-**-****)

Reviewed Engineering requirements and policies and signed off

Gathered and Analyzed software requirements and also, performed data analysis

Used SharePoint for document management and Microsoft Project for Project management

Participated in project planning and estimation

Created quality assurance documents, execute test cases and track defects

Validated Software Test Procedures, Software Development Plans and Software Test Plans

Reviewed all Software Change Requests through Change Management tool, MicroFocus StarTeam

Participated in Software Engineering Change Board meetings

Performed routine Software Change Request audits to remain complaint with the client’s requirements

Provided weekly metrics to upper management on current projects

Identified, recommended and implemented changes as part of continuous process improvements

Unisys Corporation, Senior Software Engineer, Remote (03-2015- 03-2016)

Projects: Defense Accounting Finance Services (DFAS) & Army Enterprise Service Desk(AESD)

Responsible for leading multiple testing activities

Gather requirements, and data for application analysis

Automated and manual testing of Liferay portal and BMC Remedy

Briefed clients on testing activities at weekly Software Engineering Change Board (SECB)Meetings

Supported Project Management activities such as providing estimates and cost

Performed Webservices testing using HP UFT

Created test plans, test cases, execute test cases and tracked defects

Estimated project timelines and actively participated in product demo to prospects

Engaged in setting up testing tools, Rational Performance Tester, Silk and Silk Performer in various test environments

Coordinated trainings and meetings with resources from various departments onshore and offshore

Advance America Cash Advance, SC, Senior Software Quality Engineer( 11-2013 -03-2015)

Projects: Pay day and Installment loans

Participated in all phases of SDLC from project imitation meeting to the final delivery of the product

Contributed to requirement and scrum meetings on a regular basis

Gathered Business requirements from IBM Rational and wrote detailed test plans, entered detailed test cases and defects in HP Quality Center

Created daily reports and reported directly to the QA Director

Effectively communicated with Business Engineers, Project Managers, Developers, Database Administrators and Network team about defect remediation

Coordinated testing with other departments, third party vendors and offshore testing team

Analyzed production data for discrepancies and reported them to development team for immediate fixes

Tested all phases of payday and installment loans including loan creation, and payment process, etc…

Validated reports for Accounting errors using Tableau and PeopleSoft and reported the results to the Accounting team

Cloudswell (Previously Known as Terenine) TN, Software Quality Engineer (02-2012- 08-2013)

Projects: Pay day and Installment loans

Involved in all phases of SDLC from project initiation to the final delivery of the product. The project was built on web services platform and tested using HP Service Test 11.0 and SoapUi

Wrote scripts to test web services using HP Service Test and SoapUi

Attended planning meetings to gather the Business Requirements documents and provided project estimates

Documented detailed test cases in HP Quality Center according to the requirements

Performed Functional, System, and Regression Testing based on requirements.

Performed backend testing through SQL queries to validate the database is updated as per the requirements.

Logged the defects in the HP Quality Center and JIRA and tracked the defects back to the test cases and the requirements.

Tested ACH batch files and tracked findings

Prepared weekly and monthly reports on defects and conducted defect meetings with the development team

Successfully led multiple projects

Education

BA in Economics/Psychology (minor), Rutgers College, Rutgers University, New Jersey

Professional Certifications

Comp TIA Security +

Microsoft Operation Foundation Framework 4.0

ITIL® Foundation Certificate in IT Service Management

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