Customer Service Forklift Operator

FREDRICK P. JAMES

SKILLSET

* **** ** **** *** supervisory role.

** ***** ** ******** ******** service.

Excellent work ethics in a fast-paced and self-motivated work environment.

Skills in research, communication, loss prevention, clearance, compliance, customer support, time-management, organization, prioritizing, and logistics.

Microsoft Word, Excel, Power Point & Lotus 123.

Knowledge of Domestic and International Mainframe Systems (e.g. FAST, FP Multi, FNI, Dispute Tracking System, Customer Profile Guide, and Buffalo), IMS Screens, Indy AS 400, Buffalo AS 400, Buffalo Mainframe, Mission, GTD desktop, SOP’s, and IMS screens.

Typing speed of approximately 50 wpm.

EDUCATION

2009 - 2011

Graduate Courses in Education Management: Strayer University, Memphis, TN

2002 - 2007

Post Baccalaureate Certification in Elementary Education: LeMoyne Owen College, Memphis, TN

1985 - 1991

Bachelor of Arts, Visual Communications: Mississippi Valley State University, Itta Bena, MS

EXPERIENCE

2013-Present

Import Coordinator, FedEx Trade Network & Brokerage, Memphis, TN

Accomplish daily goal of fulfilling 80 shipments. Analyze CPA entries to complete all aspects of classification, data input, and release according to customer expectations for pre-clearance of day sort.

Maintain uniform reports, systems updates, and correspondence with other government agencies including, but not limited to U. S. Customs and Fish & Wildlife.

Ensure compliance with customs, ITAR, and Other Government Agencies (OGA) regulations.

Analyze 80-100 protocols to determine that harmonized tariff number meets shipment standards.

Complete classification of imported merchandise.

Knowledge of US Harmonized Tariff Schedule, OGA regulations, general import procedures and FTN systems including Customer Profile Guide (CPG), VISA, DUPLEX, Indy AS400, BUF AS400, & World Tariff.

2016- Present

Dockworker PT, Saia LTL Freight, Memphis, TN

Efficiently sort, handle, and load freight into and unload it from over-the-road equipment, containers, city trailers, and/or straight trucks.

Routinely uses forklifts in the loading and unloading of freight including shipments of Hazardous Material freight.

2015-2016

Contracted Operations Associate, Louisiana Virtual Charter Academy

Identify assistive technology for students and process for distribution.

Track inventory and submit invoices for payment.

2010-2013

Overnight Forklift Operator/Merchandiser, Sam’s Wholesale, Memphis, TN

Met 100% of daily processing quota of incoming merchandise.

Operated Forklift.

Restocked materials according to compliance regulations.

2008-2011

Professional Student Tutor, MSC/Desoto County School Area, Memphis, TN

Reached 90% of student/guardian contacts (8-10) weekly.

Evaluated students in core content areas.

Implemented curriculum to target academic intervention support areas.

2010

Team Lead, Dollar General Stores, Memphis, TN

Motivated employees to work better in a fast-paced environment.

Trained sales associates on providing positive customer service.

Resolved customer and associate complaints.

1998-2009

Route Salesman, Interstate Brands Corporation, Memphis, TN

Achieved 100% of tracking goal of warehouse inventory.

Distributed pastry and bread products throughout territory.

Build inventory with other businesses in territories to maximize future profits.

ACHIEVEMENTS

Customer Service Appreciation Award, FedEx, 2014-2015

Perfect Attendance, Louisiana Virtual Charter Academy, 2014-2015

REFERENCES

References are available on request.

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