Sales Engineer
Resume:
Mark Alan Priebe
*** ******* ***** **. *.O.Box **7
Arnold, Maryland 21012
410-***-****(home) 410-***-****(cell)
***********@*******.***
OBJECTIVE: A Challenging and Rewarding Network Infrastructure Engineer/Sales Engineer
Opportunity with a Leading Next Generation Optical/Wireless/Broadband
Telecommunications Equipment/Carrier/Internet Services Provider that Strongly
Promotes Career Development and Professional Advancement.
EDUCATION: Bachelors of Science Electrical Engineering / BSEE 1988
University of Maryland, College Park, Maryland.
RELEVANT COURSES: Computer Structures, Microprocessors, Signal and System Theory,
Multiprocessor Real-time Systems, Communication Systems Principles,
Information Theory and Coding, Digital Computer Design, Logic Design
Digital Systems, Electromagnetic Wave Propagation Theory, Electronic
Circuits, Signal Processing, Engineering Probability, Satellite Geodesy
and Orbit Analysis.
PROFESSIONAL WORK EXPERIENCE:
1988-1990 AT&T Network Systems/ Engineering Research Center-Eastern Region(now Alcatel-Lucent)
Cockeysville, Maryland
-Engineer/Lightguide Transmission Business Unit
-Senior Network Technical Consultant/DATAKIT VCS(Virtual Circuit Switch)/OSS
(Operations Support Systems)/ISDN(Integrated Services Digital Network).
-Responsible for Engineer, Furnish & Install(EF&I) Services for
Regional Bell Operating Companies(RBOC's: C&P Co's MD, DC, VA, WV, PA,
NJ, NYNEX, SNET ; Customer Corporate Data Networks/ Central Office
Based Local Area Networks(CO-LANS) ; Pre/Post Sales Support.
-Performed Site Surveys: Space, Power, Grounding, Cabling & Office
Superstructure requirements and provided Detail Engineering Services,
including generating Installation Specifications, Equipment Selection &
Ordering, Maintaining Customer Office Records(Floor Plans, Cable Plans,
Frame & Aisle Lighting Plans, Fiber Plans, Grounding Plans, Power Equipment
Drawings, Front Equipment Drawings, Wiring Lists, Main Distributing Frame
Assignments, Digital Signal Cross-connect Assignments, Lightguide Cross-
connect Assignments, Timing & Alarm Assignments,
-Coordinated with Network Planners, Telco Engineers, Field Engineers, Bell Labs
Factory Floor, Sales & Installation to meet customers online requirements.
-AT&T, Fujitsu, NEC, ADC, SUN Microsystems, ...
-SONET, 5ESS, ISDN, SLC, DACS, DSX, MDF, PBD, BDFB, X.25, D4 Channel
Banks, CSU/ DSU, MUX, DATAKIT VCS, SAM 8/64/504, VDM, STARKEEPER
NMS, ETHERNET, ACD, 911/E911, BILLDATS, NOC, SCCS, C&P DATA Centers
(NJ/MD), VA State Lottery Network, State Government Networks, Fortune 500 Corporate
Data Networks, FTS 2000, ...
-INFOBANK, VIRGOS.
1991-1992 BIS(Business Information Specialists)
Odenton, Maryland
-Business Valuation/Buy/Sell/Information Broker.
1993-1994 RTI(Register Tape International)
Columbia, Maryland
-Business to Business Advertising Sales.
199*-****-**/20 Communications
Stevensville, Maryland
-Satellite/CATV Sales/Marketing/Installation/Service.
1996 US Telemanagement
Pikesville, Maryland
-Business to Business Telecommunications Management/Sales/Marketing
Local/Long Distance/ISDN/T1/Data Communications Services.
1997 ACSI(American Communication Services/E.spire Communications/now TW telecom &
Fiberlight)
Annapolis Junction, Maryland
-Network Engineer/ ACSI Network Services.
-Responsible for supporting City/Node Selection, Rights-of-Way Negotiation,
Written Executive Business Plan, Real Estate Selection, Regulatory Issues,
Equipment Vendor Selection, Installation Vendor Selection, EF&I Test & Turn-up
of each new Regional Office Node, Disaster Recovery Planning, Equipment &
Office Record Database, Pre/Post Sales, NOC Support, ...
-Lucent, Fujitsu, Positron, Alcatel, ADC, Newbridge, Dynatech, ...
-SONET(32 cities), 5ESS(16 cities), DS-1/DS-3, OC-3/OC-12/OC-48, GPS, ATM,
Frame Relay, DLC, DCS, DSX, PBD, BDFB, ...
1997-1998 LISN(ORIUS COSG/Central Office Services Group/now DYNIS)
Timonium, Maryland
-Network Engineer/Central Office Transmission, Optical Transport, Switching, OSS, AIN.
-Responsible for EF&I Services as a Primary Equipment Installation Vendor to Bell
Atlantic- MD/DC/VA, GTE, NYNEX, SNET, ...
-Coordinated with Bell Atlantic AIN, Network Planners, Telco Engineers,
CLEC/ICP/ISP Co-Location Representatives, Equipment Vendors, and Installation
Personnel for Expedited EF&I Services.
-Provided Detail Engineering EF&I Services, Conducted Site Surveys(Power,
Grounding, Cabling, Office Superstructure, Generated complete Installation
Specifications, Bell Atlantic Method-of-Procedures and Central Office Record
Documentation per Bell Atlantic requirements as Primary EF&I Vendor.
-Lucent, Fujitsu, ADC/Pairgain, Alcatel/DSC, Tellabs, Cisco/Summa Four, Adtran,
Pulsecom, Siecor, Sumitomo, GTE Supply, ...
-SONET, DLC, DS-1/DS-3, OC-3/OC-12/OC-48, DCS, DSX, D4 Channel Banks, MUX,
LGX, MDF, PBD, BDFB, AIN, OSS, GPS, SMAS, S1DN, ...
-INFOBANK, NIMS, MYRIAD CAD, ...
1998-1999 ASELCO(now GMR Telecom/GMRT)
Hunt Valley, Maryland
-Network Engineer/Central Office Transmission, Optical Transport, Switching, OSS, AIN.
-Responsible for EF&I Services as a Minority Sub-contract Engineering Vendor to
Bell Atlantic- MD/DC/VA, GTE, NYNEX, SNET, ...
-Coordinated with Bell Atlantic AIN, Network Planners, Telco Engineers,
CLEC/ICP/ISP Co-Location Representatives, Equipment Vendors, and Installation
Personnel for Expedited EF&I Services to Bell Atlantic Primary EF&I Vendor
Lucent Technologies to support all aspects of Central Office Planning,
Engineering, Co-Location and Installation.
-Lucent, Fujitsu, ADC/Pairgain, Alcatel/DSC, Tellabs, Pulsecom, Siecor, Sumitomo,
Newbridge Networks, Hewlett Packard, ...
-SONET, ATM, DSL/ADSL/HDSL, DLC, DS-1/DS-3, OC-3/OC-12/OC-48, DCS, DSX, D4
Channel Banks, MUX, LGX, MDF, PBD, BDFB, OSS, GPS, SMAS, S1DN, ...
-INFOBANK, NIMS, PC/CASES, NEWS, VIRGOS, MYRIAD CAD, ...
2000-2008 Chesapeake Atlantic
Federalsburg, Maryland
-Real Estate Development/Property Management.
2003-2004 I.C.E. Engineering/Consulting(Information/Communications/Entertainment)
Arnold, Maryland
-Telecommunications/Carrier Infrastructure/Network Systems
Engineering/Consulting/Professional Services.
2005 Mark IV Microwave/Mark IV Industries Corp-IVHS Division(MARK IV TransportationTechnologies)
Crofton, Maryland
-Systems Engineering/Testing Consultant
E-ZPass Electronic Toll Collection(ETC) Systems for toll plaza lanes, open road lanes,
and for highway traffic monitoring, and various other applications.
-Analysis/Verification of Redundant Controller Reader/RF-module/Antenna/Sensor/Detection
Systems.
-RF Transponders, Antennas, Readers, Overhead Lane Kits, Transponder enabled
Intelligent Transportation Systems applications, Accurate Transponder identification,
Reliable revenue capture, Verify systems accurately capture high-speed transactions in
high-volume applications to maintain smooth highway traffic flow.
TDMA and IAG(Interagency Group) active type II read/write protocol interior/exterior feed-back
flat pack transponders(FPT), front mount/license plate transponders, 256/512 bit packets
500 kbps transmission 900 Mhz band. Testing 5.9 Ghz Dedicated Short Range Communications
(DSRC) for future electronic toll collection and other public/private applications.
2009 Stewart Enterprises
Severna Park, Maryland
-Commercial/Residential Home Services.
2009 TRG Field Solutions
Rockville, Maryland
-Verizon FIOS Sales Consultant.
200*-****-**/20 Companies(Direct Energy Inc. division of U.K.-based Centrica plc)
Columbia, Maryland
-Direct Sales/Marketing Competitive Electricity & Natural Gas Services Residential/Business
Maryland/Washington D.C.
2010-2011 Winmark Corp.(Direct Energy Inc. division of U.K.-based Centrica plc)
Laurel, Maryland
-Direct Sales/Marketing Competitive Electricity & Natural Gas Services Residential/Business
Maryland/Washington D.C.
06/2011- Verizon GNSD&A (Global Network Services Delivery & Assurance)
12/2013 Potomac-MCO (Maintenance Control Office)/Network Operations Center
Silver Spring, Maryland
-Central Office Technician/Network Operations Center
-Responsible for POTOMAC MCO Center Remote Troubleshooting/Testing of Analog/Digital,
DS0,DS1 Hi-CAP, DS3, OC-n Circuits Trouble Tickets with Verizon Special Services System
Techs & Cable Splicing Techs, Central Office Techs to restore Verizon Customer's(CLEC,IEC,
ILEC,IXC,Wireless Service Providers end-user circuits to error-free active condition.
- Utilizing WFA/C, REACT, NMA, Access Guardian Web Access(HDSL Performance Monitoring
Stats,Margins & Loop Attenuation, Bad Splice Results) to Isolate & also to direct dispatching of
Verizon Special Services System Techs, Cable Splicing Techs, Central Office Techs, Switch/
Trunking Techs to Resolve Circuit Trouble Conditions in an Expedited Manner.
-Remotely Coop Test with Verizon’s Internal & External Customers/End Users to Restore
Circuits to Error-Free Status as quickly as possible.
-Supported Copper to Fiber Program to Migrate Chronic DS1 Copper circuits to Fiber as part of
2012-2013 Verizon Proactive Initiative- Copper to Fiber Infrastructure Improvement Program,
DS1 over GPON, FTTC(Fiber to the Cell Site), NRMC Network Reliability Backlog,…
03/2014- Comcast
08/2017 Beltway Region/North Bayside Group
Millersville, Maryland
-Xfinity Sales Professional & Instant Installs/Same Day Activation of Services
-Xfinity X1 EOS Total Home Solution Direct Sales Representative/Instant Installations
-D2D/Residential Sales/Business Referrals-Comcast Xfinity Home Automation/Control/Security
Integrated over Digital TV/Internet/Voice Services using TV/Homephone/Smartphone/Tablet/
Wireless & Digital Devices on the X1 Entertainment Operating System.
-Responsible for Direct Winback/New Customer Acquisition and follow-up through Installation
to Ensure Timely Reliable Delivery of Service and Customer Satisfaction.
-Utilize various Mobile Applications/iPAD/SFA.com Sales Force Automation Mobile S/W to
Support Direct Field Sales Operations/Geographical Customer Turf Management/Mobile
Real-Time Disposition of Customer Interaction, Records Update and Sales Metrics.
-Consistently Achieved Pay Period Sales Quotas/Goals per Comcast National Sales Program
-Xfinity Mobile Sales Launch Q1 2017.
08/2017- Verizon
03-2018 Harmans, Maryland
-FiOS Service Technician
-Installation/Maintenance Residential/Business FiOS Digital TV/Gigabit Internet/Voice Services.
-Responsible for Fiber Optic Aerial/Buried Service Drop from Telephone Pole/Underground to
Customer Premise Point of Entry.
-Installation of FiOS Optical Network Terminal(ONT) w/ Fiber,Coax,CAT6 Ethernet,Telephone,
Power & Grounding Terminations per Verizon Standards to Customer Satisfaction in Very Fast
Paced & Expedited Manner to Meet Company Productivity Demands/Metrics.
-Installed Outside/Inside ONT Enclosures, WiFi Gateway Routers/Extenders & Set-Top-Boxes.
-Installed Inside Wiring Coax/CAT6 Ethernet/Telephone Service/ Wall Plate Jacks/Connectors.
-Responsible for Self Stocking Work Vehicle, Customer Pre-Call, Self-Dispatch,Arrival Window
Commitments, Customer Site Survey Building/Home Requirements to Identify Wired/Wireless
Computer Business/In-Home Networking/Video/Telephone Preferences & Needs.
-Responsible for In-Field Fiber Distribution Hub & Aerial/Buried Fiber Terminal Assignments
On Verizon FiOS GPON Network as well as BPON to GPON Network Migrations.
-Install Telephone Pole/Underground Fiber/Terminations, Inside/Outside Wiring/Termination
of Fiber, Coax, CAT6 Ethernet, Telephone cabling per each Unique Individual Residential/
Business Custom Requirements to Deliver Complete Customer Satisfaction on Every
Installation or Trouble Call.
-All Daily Workload Assignments completed over Handheld Tablet with Remote Access to
Verizon Support Systems with interfaces to Network Engineering and FiOS Support Center
to resolve Fiber Optic Assignment on GPON Network or any other issues encountered in-field.
-Upsell Additional Verizon Services & Equipment as Needed to Meet Customer Expectations.
-Safely Performed Duties Climbing Ladders, Working Aloft on Poles, on Cable Strands,
Buildings & Homes, Trenches, Crawl Spaces, Manholes to Accomplish Work Assignments in
All Weather Conditions.
-Real-Time Device/Service Activations using Circuit View for ONT/WiFi Router/Phone/STBs.
-Performed Diagnostic Testing & Certification on Optical, RF & Copper Signals, as well
WiFi Coverage & Internet Speed Certification upon job Completion.
-Test Eqpt used: EXFO Meter for Fiber Optics, SPIRENT FLEX for RF & SIDEKICK for
Copper Certification &/or Trouble Diagnosis, as well as Telecom Butt Set & Multimeter.
FAMILIAR WITH: WINDOWS, Microsoft Office Suite, FORTRAN, UNIX, Assembly(Intel/Motorola)/
Microcoding Microprocessors/Microcontrollers, DSPs, FPGAs, ASICs, MYRIAD CAD,
802.11 standards,various scientific software application packages, ...
ACTIVITIES/AWARDS: Member: TAU BETA PI National Engineering Honor Society
IEEE.
REFERENCES: Furnished upon request.
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