Technical Support Engineer

RINTU SAM

Gender: Female

Mob: +965-********

Current Location : Kuwait

Email: *********@*****.***

D.O.B : 15/4/1988

Languages: English, Hindi, Malayalam

CAREER OBJECTIVE

Seeking a responsible position which enables me to bring the best out of me towards the growth of the organization with a sense of satisfaction while looking out for exposure and experience with the latest technologies.

CERTIFICATIONS

RHCE (Red Hat Certified Engineer) in RHEL 6.2 :: Certificate ID: 120-171-210

RHCSA in RHEL 6.2 :: Certificate ID: 120-171-210

Certificate of cPanel&WHM Proficiency for L1 cPanel Base: Technical. Transcript

ID-48420101291434215821

EXPERIENCE DETAILS

Organisation : Dew Drops Water Purifications Company

Location : Kuwait

Position : Administrative Officer

Duration : July 2016 - Present

Job Responsibities:

Routine secretary job (Filing, Faxing, Typing, Reports generating,)

Meeting arrangement, handling inbound & outbound calls .

Assist the department visitors and direct them.

Receive and distribute all incoming / outgoing mails.

Arrangement the meeting with G.M.

Making schedules.

Assist staff as required.

Receive the Invoices from Clients and enters the date from it to system.

Keep the relationship with customer.

Liaises on a day to day basis with an extensive array with clients.

Responsible for the general accounting tasks: control and processing of invoices.

Follow-up checks, bank transfers and bills of exchange.

Preparing Receipt and Payment Vouchers.

Preparing website for new contents editing existing contents and consistently reviewing contents on site to ensure accuracy of information.

Ensuring all materials and links on website are accurate and up to date.

Organisation : Hashroot Technologies (P) Ltd

Location : Infopark, Kochi, Kerala

Position : Server Administrator

Duration : January 2013 To February 2015

Job Responsibities:

Providing technical support for customer issues via helpdesk and the telephone.

Monitoring servers for stability and taking both proactive and reactive measures to correct and prevent issues.

Providing fellow system administrators and support representatives with technical support and guidance.

Assisting clients in transferring accounts to our managed servers.

Installing, configuring, and maintaining services such as Apache, MySQL, and Exim across thousands of servers.

Installing various applications/softwares on Servers as per client's requirements.

Server Monitoring using NagiosLive Chat Operator using LiveZilla chat application.

Handling of WHMCS billing application.

Handling of Kayako support desk.

TECHNICAL SKILLS

Linux

• Red Hat, Fedora, Cent Os, Ubuntu

• Managing user accounts and groups

• Managing physical & specialized storages

• Printer configuration

• Deploying file sharing services

• Configuring FTP,HTTP,SAMBA,NFS & MAIL

• Network configuration

• Troubleshooting issues

Windows

• Windows Xp, 2000, 2003, Vista, 7 & 8 operating systems.

• Installation of application softwares

• Domain controller & Domain user management

• Network configuration

• Troubleshooting of connectivity and issues

Office Automation

• MS Office suits

• Open Office suits

EDUCATION

Education

Year of Completion

Name of the Institution

Name of the University/board

Percentage Of Marks

B.Tech,

EC

2011

Younus College of Engineering & Technology, Kollam,

Kerala University

61%

H.S.E.

2006

Holy Angels’ E,.M.H.H.S, Adoor

Higher Secondary Education Department, Govt. of Kerala

74%

S.S.L.C

2004

Holy Angels’ E,.M.H.H.S, Adoor

General Education Board, Govt. of Kerala

77%

Other Details:

Passport No. : M5789906

Visa Type : Article 22

Reference Details:

Reference name : C.S Bathar

Reference Details : Sales Manager at Dew Drops Water Purifications

Reference contact no : 97474645

Reference email : ********@*******.***

DECLARATION

I declare that the foregoing information is correct and complete to the best of my knowledge and belief.

Place: Kuwait Rintu Sam

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