JASON MANNING

216-***-****

ac59br@r.postjobfree.com

EXPERIENCE:

Operations Manager 11/2017- Present

Schindler Elevator, Cleveland OH

Manage existing service business operation for the city of Cleveland, OH

- Improve operation efficiencies through quarterly process reviews yielding avg. 3% efficiency increase

- Collaborate with sales & technicians in a cooperative environment to achieve maximum customer satisfaction, netting the 4th highest customer satisfaction in our district out of twelve

- Provide continued training to cultivate and maintain top talent Operations Manager 2/2016-10/2017

Thyssenkrupp Elevator, Cleveland OH

Manage new construction operations for Northern Ohio

- Improve construction efficiencies through tooling, delivery and installation post mortems yielding a YOY efficiency increase of 7%

- Collaborate with general contractors and other trades for a seamless installation process

- Provide ongoing training & support on new and existing products to keep high performers working at their best

President 2/2014-2/2016

Elevator Inspection of Texas, Dallas TX

- Increased internal business processes efficiency through implementation of streamlined reporting and billing systems

- Evaluated costs on a monthly basis to find avenues for improvement

- Grew business to $1M annual revenue

Regional Vice President 2/2012-2/2014

Bureau Veritas, Washington DC

Contributions:

- Implemented nation-wide paperless reporting system & work order management software for process improvement. Reporting and billing saw a 40% efficiency increase

- Cut costs through work routing reviews for travel efficiencies as well as implementing bulk supply initiatives for material savings

- Improved competitive position through closely monitoring customer feedback loop EDUCATION:

University of Maryland 2006-2010

- BA in Chinese/Mandarin. Coursework included language, cultural norms, Western vs Eastern business strategies and Chinese macroeconomics

National Taiwan Normal University 2009

- International Study Abroad Program. Conducted in-depth research on the intersection of business & culture

Contact this candidate