Manager Operations
Resume:
JASON MANNING
************@*****.***
EXPERIENCE:
Operations Manager 11/2017- Present
Schindler Elevator, Cleveland OH
Manage existing service business operation for the city of Cleveland, OH
- Improve operation efficiencies through quarterly process reviews yielding avg. 3% efficiency increase
- Collaborate with sales & technicians in a cooperative environment to achieve maximum customer satisfaction, netting the 4th highest customer satisfaction in our district out of twelve
- Provide continued training to cultivate and maintain top talent Operations Manager 2/2016-10/2017
Thyssenkrupp Elevator, Cleveland OH
Manage new construction operations for Northern Ohio
- Improve construction efficiencies through tooling, delivery and installation post mortems yielding a YOY efficiency increase of 7%
- Collaborate with general contractors and other trades for a seamless installation process
- Provide ongoing training & support on new and existing products to keep high performers working at their best
President 2/2014-2/2016
Elevator Inspection of Texas, Dallas TX
- Increased internal business processes efficiency through implementation of streamlined reporting and billing systems
- Evaluated costs on a monthly basis to find avenues for improvement
- Grew business to $1M annual revenue
Regional Vice President 2/2012-2/2014
Bureau Veritas, Washington DC
Contributions:
- Implemented nation-wide paperless reporting system & work order management software for process improvement. Reporting and billing saw a 40% efficiency increase
- Cut costs through work routing reviews for travel efficiencies as well as implementing bulk supply initiatives for material savings
- Improved competitive position through closely monitoring customer feedback loop EDUCATION:
University of Maryland 2006-2010
- BA in Chinese/Mandarin. Coursework included language, cultural norms, Western vs Eastern business strategies and Chinese macroeconomics
National Taiwan Normal University 2009
- International Study Abroad Program. Conducted in-depth research on the intersection of business & culture
Contact this candidate