Pharmacy Technician Customer Service

Cathleen M. Cronin

St. Peters, MO ***** 314-***-**** **************@*****.***

SUMMARY

Dedicated Pharmacy Technician offering experience in in-patient and outpatient in a large medical center environment. Interact well with the public and appreciate the opportunities that daily challenges bring. Self-directed team member with a strong drive for achievement.

SKILLS

Quality Assurance Prescription Processing Pharmaceutical Calculations

Drug Classifications Workers’ compensation FDA Compliance

Insurance Claims Research Claims Issues DEA Standards

HIPAA Guidelines Customer Service Purchasing/Inventory Control

WORK EXPERIENCE

St. John’s Mercy Hospital – St. Louis, MO

Pharmacy Technician (CPhT) 09/2000 – 04/2018

Worked alongside licensed pharmacists to provide excellent service within high-volume setting. Assigned to work in both regular pharmacy; and the operating rooms (OR), including scheduled trauma and heart surgeries.

Mixed emergency IVs for traumas and heart OR.

Delivered and filled OR anesthesia trays to operating rooms.

Operated and restocked robot that fills orders off a bar code system for patients.

Delivered medications to hospital Omni-cell system and to Units on floors.

BJC Health Center (RETAIL – St. Peters, MO

Senior Pharmacy Technician II (CPhT) 08/2000 - 09/2006

Prepare medications under the direction of a pharmacist. Measure, mix, count out, label, and record amounts and dosages of medications according to prescription orders.

Used the pharmacy’s computer program to access prescription information.

Entered patient, prescriber, and insurance information into pharmacy computer system.

Answered telephone calls from customers and physicians’ offices, responding to requests and questions.

Researched and resolved insurance issues, drug dosage and interaction matters to ensure customer safety.

Correctly calculated dosages and filled prescriptions for approval by pharmacists.

St. Joseph Health Center – St. Charles, MO

Pharmacy Technician (CPhT) 09/1993 - 05/2006

Delivered medications to hospital Pyxis system and to Units on floors

Responsible for meds taken out of narcotic safe.

Mixed compound and packaged drugs.

Calculated and prepared IV fluids.

CERTIFICATION & LICENSE

Pharmacy Technician Registration - Current

State of Missouri

Certified Pharmacy Technician (CPhT) - Current

Pharmacy Technician Certification Board

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